VikinterioAvaliações 

Resposta da Vikinterio

Atualizado em 12 de jun. de 2026

Dear Tasnim Zehra,

Thank you for bringing this to our attention. We take allegations of delayed deliveries and poor communication very seriously, as customer satisfaction is our top priority.

However, after a thorough search of our system using your name, we are unable to locate any order for a 4-seater dining table or a transaction of ₹29,000. We want to resolve this for you immediately. Could you please reach out to us directly at care@vikinterio.com or 9468670310 with your Order ID, registered phone number, or invoice?

If a mistake has been made, we want to fix it instantly. If you purchased from a different seller by mistake, we kindly ask that you update this review so it does not misrepresent our brand.

We look forward to hearing from you and clearing this up.

Warm regards,

Team-Vikinterio

Resposta da Vikinterio

Atualizado em 12 de jun. de 2026

Dear Padma Jaikanth,

Thank you for holding us accountable. You are entirely right to be frustrated about the communication gap, and we owe you both a sincere apology and absolute clarity on what happened behind the scenes.

We want to address your points with total transparency and provide the factual status of your order (Prepaid: ₹23,989):

The Tracking Status Confusion: When we shared the booking details initially, the portal showed 'Seller preparing the order' because heavy-cargo furniture shipments require multi-layered protective packaging and wood-seasoning checks before handover. The shipment was physically inside our factory at that moment, just as you were told. We realize our team failed to explain this properly, which understandably made it look like a deceptive update.

Current Dispatch Proof: Your dining table has officially completed all quality checks and was securely handed over to our logistics partner delhivery on June 3, 2026. The active transit tracking details are LR Number: 305408852 / 35355010001481. It is currently en route to your address in Sriperumbudur with an estimated delivery by June 9, 2026.

The Communication Gap: You are completely right about the 'give me 15 minutes' false promises on WhatsApp. Our customer service volume outpaced our team, leading to ignored calls and unreturned messages. This is an operational failure on our part, not an intentional attempt to ghost you.

We have not taken your money; your product is built, dispatched, and actively moving. We are monitoring this shipment hourly until it reaches your doorstep. Please check your WhatsApp for a direct video of your packed item and the live tracking link.

Thank you for pushing us to be better.

Warm regards,

Management Team, Vikinterio

Resposta da Vikinterio

Atualizado em 12 de jun. de 2026

Dear Customer,

We hear your anger completely, and we do not blame you for being deeply frustrated. Waiting four months for your accent chairs when they were promised by March is entirely unacceptable. You trusted us with ₹30,000, and our communication failures over the past few months completely broke that trust. We hold ourselves fully accountable for this massive delay.

We want to give you absolute, undeniable clarity on exactly where your chairs and your money are right now:

Current Active Transit Proof: Your shipment is completely secure and is actively moving. It was officially handed over to our logistics partner delhivery under AWB/Tracking Number: 35354910000383.

Latest Movement: The last scan was on June 11, 2026, confirming the shipment was successfully picked up and processed through the Jaipur_Mansrover_C hub via Surface heavy cargo mode.

Final Delivery Date: The logistics portal has generated an estimated delivery date of June 16, 2026, at your address in Doddaballapura.

We realize that seeing this movement now does not erase the stress of the 100+ unanswered or delayed messages you had to send to get an update. Our production scaling caused a severe backlog, and our team failed to keep you informed, which understandably made you feel like you had been misled.

Your money is safe, your premium accent chairs are built, and they are currently on a delivery truck heading to you. We are tracking this vehicle personally every single hour until June 16th.

We have also reached out to you directly on WhatsApp with the live tracking portal link so you can monitor it yourself. Thank you for your immense patience, even when we did not deserve it.

Warm regards,

The Vikinterio Management Team

Resposta da Vikinterio

Atualizado em 2 de mar. de 2026

Dear Siddesh R,
​I am writing to you directly as the owner of Vikinterio. I hear your frustration clearly, and I want to sincerely apologize for the delay and the lack of clarity you’ve experienced regarding your dining table.
​I understand why it feels like 'nonsense excuses' when you are waiting for an item you’ve paid for. The delay in your specific order was caused by a technical defect we identified in the back-part construction of the table during the final quality check. I made the decision to hold the dispatch rather than send you a faulty product that wouldn't last.
​We have now rectified these production issues. I have personally supervised the schedule, and your order is confirmed for dispatch by March 10th.
​I realize my words only matter once the table is at your door. I am committed to proving that we are not what the negative reviews suggest, but a business working hard to overcome recent technical and operational hurdles.
​You will receive the tracking details the moment it leaves our facility. Thank you for your patience, even though I know it has been stretched thin."
​Vikram Saini
Partner, Vikinterio (RGW IMPEX)

Resposta da Vikinterio

Atualizado em 2 de mar. de 2026

Siddesh, I am Vikram Saini. I am replying to this personally because I recognize the severity of your complaint and the 6-month delay since September.
​I will not give you 'silly reasons.' The truth is that our facility in Jaipur faced a severe backlog and technical rework requirements on the dining table back-supports that halted our dispatch cycle. As a small setup, these production hurdles hit us hard, and I realize my communication has not been good enough during this time.
​Regarding your mention of a complaint: I am not running a scam, I am running a factory that is struggling to catch up. I have your order VSO 1277 in front of me. To prove this is not a 'fake' reply: Your unit is physically ready and is scheduled for the March 10th dispatch truck.
​I am not asking for your trust—I know I have lost that. I am asking only for these few days to get the product to you. I will personally send the Lorry Receipt (LR) and tracking scan to your registered number the moment it loads. I am committed to clearing this debt to you

Resposta da Vikinterio

2 de mar. de 2026

Hi Dinesh! Thank you so much for the 5-star review. We are thrilled to hear that you’re happy with the quality and that it arrived right on time. We take great pride in our organic sourcing, and it’s wonderful to know it hits the mark for you. Enjoy!

Resposta da Vikinterio

Atualizado em 12 de jun. de 2026

Dear Dr. Sengupta (and Arkadeb),

Thank you so much for taking the time to share this update. Reading that you love the final product and recommend our quality means the world to me and the entire team here.

I want to sincerely thank you for your incredible patience and for understanding the operational challenges we were navigating when we spoke back in March. As I promised you during our personal conversation, my absolute priority was ensuring that we did not compromise on the final build, seasoning, and finish of your folding table set, even if it took longer than expected.

Your order was officially delivered under LR No. 304874125 / 35355010001466 through delhivery to Kolkata, and knowing that the result lived up to your expectations makes all the hard work worth it.

Thank you for trusting me, giving us the window to prove our work is real, and highlighting our quality. If you ever need anything else in the future, you have my direct channel. Enjoy your furniture!

Warm regards,

Vikram Saini & The Vikinterio Team

Resposta da Vikinterio

5 de fev. de 2026

Thank you so much for your kind words! We are thrilled to hear that your sofa set arrived on time and that you are happy with the quality. At Vikinterio, we strive to blend premium Jaipur craftsmanship with reliable service. Knowing that our furniture has found a place in your home makes our work truly rewarding. We look forward to serving you again in the future!

Resposta da Vikinterio

5 de fev. de 2026

We are so glad you love the sofa! 🛋️ Quality and punctuality are our top priorities, and we’re happy we could meet your expectations. Thank you for choosing Vikinterio. Enjoy your new furniture!

Resposta da Vikinterio

5 de fev. de 2026

We are so glad you love the sofa! 🛋️ Quality and punctuality are our top priorities, and we’re happy we could meet your expectations. Thank you for choosing Vikinterio. Enjoy your new furniture!

Resposta da Vikinterio

5 de fev. de 2026

Thank you so much for your kind words! We are thrilled to hear that you are happy with the superb quality of your furniture and that it reached you on time. Our team in Jaipur works very hard to maintain high standards, and I will be sure to share your compliments with our staff—it will mean a lot to them! Thank you for choosing Vikinterio and for trusting us with your home furniture

Resposta da Vikinterio

5 de fev. de 2026

Thank you so much for your wonderful feedback! We are delighted that your dining table set reached you on time and that the quality exceeded your expectations. Our Jaipur craftsmen take great pride in ensuring every dining set is built for durability and style. It’s a pleasure to know the Vikinterio team could deliver exactly what you were looking for. We hope you enjoy many wonderful meals around your new table!

Resposta da Vikinterio

5 de fev. de 2026

Awesome is exactly what we aim for! Thank you for choosing Vikinterio for your bedroom furniture. We’re glad the delivery was prompt and the quality stood out to you. Now that you've seen our bed quality, we hope to help you with your living room or dining area in the future! Thanks again for the support.

Resposta da Vikinterio

5 de fev. de 2026

Thank you so much for your honest and heartfelt feedback. We completely understand that reading negative reviews can be unsettling, especially when making a significant investment like an 80k advance for a luxury dining set.

We are truly grateful that you gave Vikinterio the opportunity to earn your trust. As a direct manufacturer in Jaipur, our goal is to prove that quality and reliability still exist in the online furniture market. Knowing that your six-seater dining set arrived on time and that you are happy with the superb quality is the best reward for our hard-working factory team.

Your trust helps us fight the misconceptions about our brand and shows other customers that we are committed to delivering on our promises. Thank you for choosing Vikinterio!

Resposta da Vikinterio

5 de fev. de 2026

Dear Preeti Rele,

We sincerely apologize for the frustration caused by the delay and subsequent cancellation of your order (VSO-1290) for the Milano Marble Top Dining Set.

We wish to clarify for the public record that Vikinterio is a legitimate, registered manufacturing unit based in Sitapura, Jaipur. Your order was a genuine production piece that unfortunately faced significant delays during the walnut polishing process. We respect your decision to cancel and have formally acknowledged your refund request in our system.

Regarding the refund: While we are navigating a temporary financial restructuring phase with a final settlement scheduled for April 2026, we are taking immediate action to show our sincere intentions. We will be initiating a partial refund to your account this coming Monday.

We are not 'frauds' or 'non-existent'; we are a small business working hard to fulfill our financial obligations to every customer, even during tough times. Shri Vikram Saini and the entire team are personally committed to ensuring you receive your funds. We thank you for your patience and apologize again for failing to meet the initial delivery timeline.

Resposta da Vikinterio

5 de fev. de 2026

Thank you for the wonderful feedback! We are so pleased to hear that your dining table set arrived on time and that the quality met your expectations. Every piece is handcrafted in our Jaipur factory with great attention to detail. Your support helps us continue our mission of providing premium furniture directly to homes across India. Enjoy your new dining set!

Resposta da Vikinterio

5 de fev. de 2026

Dear Customer,

We sincerely apologize for this long delay. We want to be completely honest with you: in June 2025, our manufacturing unit faced a severe financial and labor crisis that forced us to temporarily halt operations. This caused a backlog that we are still working through today.

We want to assure you that Vikinterio is a real manufacturing unit in Jaipur, and your funds were invested into the production of our goods. We are currently in a recovery phase and are working tirelessly to resolve all pending orders from that difficult period.

We are not frauds; we are a small business that hit a major roadblock and is now fighting to make things right. Please contact us directly so we can provide you with a specific update on your production status or a scheduled settlement plan. We value your patience more than we can say.