Wouldn't be without them
We looked around at many care agents before decided who to go with. Visiting Angels were so friendly on the phone and made us feel like they cared about what we needed and not just wanting our business. We spoke to a lady called Alice when we called who we found to be very accommodating and understanding to our needs. We then had a lady called Liza come out to do our first meeting and explain to us how everything works, she even came back with our carer Ellie to meet us before starting. This is something we were not offered by anyone else and have us peace of mind of who was coming to our home. Mum and dad have got on wonderful with Ellie. When calling the office you get through to a delightful young lady called Shannon who is always happy to help. We had a query with an invoice on one occasion (our misunderstanding) and everything was explained clearly by a chap called sheer.
We have had a couple of people to visit mum and dad when Ellie has been off and we've always been made aware of it's someone different and if we are ok with that well in advanced. Everyone we've met or had dealings with has been superb.
If anyone in the Buckinghamshire area is in need of care we would highly recommend Visiting Angels without a second thought.
We still have Ellie visiting and wouldn't be without her now.
Resposta da Visiting Angels UK - South Buckinghamshire
Thank you so much for taking the time to share such a thoughtful review.
We're delighted to hear that your experience has been a positive one from the very first phone call. Providing care that is centred around each individual and their family is very important to us, so it's wonderful to know you felt listened to and supported throughout the process.
We'll be sure to pass on your kind words to Alice, Liza, Ellie, Shannon and Shaheer. They will all be thrilled to know they've made such a positive impact. We're especially pleased that introducing Ellie before her first visit gave you the reassurance and peace of mind you deserved, and that your mum and dad have built such a lovely relationship with her.
Thank you once again for your recommendation and for placing your trust in Visiting Angels. It is a privilege to support your family, and we look forward to continuing to provide the care your mum and dad deserve.