VitalCopy takes advantage of people and lies to customers
My Google search for state vital records led me to this company and I proceeded to place an order not realizing it was intermediate company that charged 5 times the cost of dealing with individual state agencies. When you are grieving and searching for death certificates from out of state, you sometimes aren’t as vigilant as you normally would be. I quickly realized my mistake and immediately asked for a refund which, per the company refund policy, would be granted if requested within 24 hours of placing the order. When I requested the refund, they stated they had already placed to order with the state agency and therefore they could not issue a refund. A asked for time stamped proof of the time it was submitted to the state. They danced around the question and when I wouldn’t let it go, they gave me a bogus time that did not correlate with my records. I asked multiple times for clarification, including what time zone they operate in and they are refusing to answer the question. I’m reasonably sure I’ll get the certificate, my complaint is that they are not honoring their refund policy and are stonewalling me to prove that they submitted the paperwork to the state when they claim they did. I would never due business with this company, nor recommend anyone else do so.








