Vodafone Group Avaliações 622

They keep talking about engineering work going on in my area of Bedford since November last year. I regret leaving 3G. Their customer care is appalling. Very militant in some cases, telling a customer if you are not paying they would send my account to the debt collectors. Just one missed payment and needless to mention they always want to deduct the money on a Thursday but never on a Friday when my wages would be in. They do this to charge a late payment fee. Right now as I am writing Monday 11.02am I have no network on my phone.

Joined 1 month ago and although no issue with broadband have been unable to use landline for outgoing calls. So far have made 8 calls and no one can retify this problem. No one calls back when they say they will .Spoke to customer complaints on Friday who assured me that they will get sorted within 24 hrs but as yet still not sorted. Need landline to keep in contact with 94 yr old mum and have pleaded with them to sort out urgently. Very strongly advise you not to sign up with Vodafone .

WHEN YOU GET A FAULT, YOU ARE ON YOUR OWN!!!!! THE WORST SUPPORT EVER, SERIOUSLY!!!

FOR VODAFONE: FLT13023153

UPDATE from a once-satisfied customer.
Everything was great—until it wasn’t. If your service works flawlessly, then Vodafone might seem fine. But the moment issues arise, you’re better off switching providers immediately. I’m still in disbelief over what has happened.

TRULY UNBELIEVABLE.
The level of technical support provided by Vodafone is, without exaggeration, the worst I’ve encountered in my entire professional career. I work in IT at one of the major UK universities and have spent years as a Senior Service Desk Analyst supporting various customers, so I speak from experience. This is the most unqualified, uninformed, and outright negligent support team I’ve ever dealt with. Once you raise a ticket, you can expect them to do everything possible not to help you - or even prevent you from providing the necessary data they ask for.

Where to begin?

Everything worked perfectly for over three years. I was happy enough that I even renewed my contract. It all went smoothly until I started experiencing packet loss - during simple pings to google.com, several packets would drop every minute. When multiple “request timed out” messages occurred in a row, my internet would cut out for several seconds at a time. Based on my measurements, the service availability is around 95%, which is simply not acceptable. There are times when websites don’t fully load - images on eBay, for example, load halfway - or worse, don’t load at all, not even images on captcha. As for online gaming, forget it entirely.

So, I raised a support ticket and explained the situation in detail. Initially, they refused to investigate because I was using my own Linux-based router. I complied and switched to their equipment - same result. Then I was told to connect only one single device (yes, one!) directly to the router and leave it like that for 72 hours.

During that time, I logged into my Vodafone account and saw a note on the ticket indicating it would soon be closed due to inactivity. Seriously? They themselves told me to keep the setup unchanged for 72 hours - and now they consider it inactive?

I responded immediately and received a phone call. Again, they reiterated the 72-hour rubbish, but also requested that I run a trace route tool using the Vodafone router for 10–30 minutes and send the output via email - since their ticketing system doesn’t allow file attachments, only plain text.

I did exactly as instructed. The trace route log from just 30 minutes ended up being over 3GB, YES THREE GIGABYTES!!!!
Vodafone, are you truly unaware that such a file cannot be emailed? Even a 10-minute log would exceed 1GB. No email provider will accept that. How exactly am I supposed to send it as a plain text message?

Does anyone on your support team understand how email systems work? Or how your own system works? I seriously doubt it.

And that’s not even the end of it.

I then sent an email with clear screenshots and ping logs showing the issue and including timestamps. The response I received from your support team a few hours later was beyond absurd:

"Hello,
Thank you for contacting Home Broadband Xperts support.
We are sorry but the fault has been closed due to response timeout.

Please visit vodafone co uk/broadbandservicetest to view.
Alternatively, contact us free on 191 from your Vodafone mobile. From any other mobile or landline please dial 03333040191 and have your account number ready.

Please note that this inbox is for adding emails to active fault tickets, and cannot reply to individual questions or complaints.

Thank you,
HBB Xperts Support - Vodafone"

XPERTS SUPPORT?????? LOL!!!! This is unacceptable.
I will be reaching out to consumer protection authorities, as it is clear that - despite numerous attempts - Vodafone has shown absolutely no willingness to provide meaningful support or resolve the issue.

I needed a SIM card when I was studying in Ireland last fall. I tried signing up with Vodafone but was experiencing some technical difficulties with the number and it was hard to reach a representative. I was frustrated with the customer service so I switched to Three soon after that.

I cancelled my Vodafone membership and deleted my account. I used Three for the entire duration of my stay in Ireland, before I moved back to Canada.

It’s now July and I’m noticing monthly charges to my credit card from Vodafone since October. I haven’t used this SIM card at all since then and it should not be possible to still keep getting charged.

I contacted an online representative and gave them the Vodafone number and every possible email that could have been linked to my account. I gave them every transaction number I have access to and I had to call my bank for assistance just to make double sure there was no missing information on my end. The online agent for Vodafone can’t locate my file or identify me AT ALL.

So I have no account, and yet I am being charged. Now I am going through a painstaking process of disputing these transactions and HOPEFULLY will get at least some of my money back.

I do not recommend this service whatsoever.

In egypt we had an issue because a building got burnt in cairo which caused internet to stop for all service providers, all service providers are working on the issue to make the DSL work again including Vodafone, however, Vodafone decided to shutdown the customer service for DSL unlike every other company and ignored all customers who actually want to know when will the service work again

I don't mind the DSL to be out of service, what i need is my right to contact the customer service and know when will my connection be restored

Easily the worst customer service experience of my life . Please for the love of God do not sign a contract with Vodafone. I got transferred to 3 different agents each one had absolutely no idea why I'd been transferred to them . An absolute shambles

A disgraceful experience – Vodafone, you’ve lost a lifelong customer

I’ve been with Vodafone my whole life, and I honestly cannot believe how badly I’ve been treated over the past year. What started as a simple plan change has spiralled into a string of errors, misleading advice, and total disregard for my time, money, and loyalty.

When I left my family plan, Vodafone sent me the wrong SIM card – meant for another family member. This left me completely cut off for days, just as my home Wi-Fi went down. I missed work meetings, couldn’t access essential services, and was put under intense, needless stress. There was no urgency, no apology – just silence.

Once I finally received the right SIM, I was walked through the setup by a Vodafone agent who told me everything was good to go. It wasn’t. I later discovered I’d been logged into another family member’s account, meaning I had no visibility over my own usage. I was also told I had EU data included – again, not true. I ended up racking up hundreds of pounds in roaming charges that I never agreed to and never saw coming. I genuinely believe I’m owed that money back – these weren’t my errors, they were Vodafone’s.

Last year, I also experienced months of mobile data blackouts across central London. I was repeatedly told it was due to 5G upgrades, which I understand now has been resolved – but at the time, it left me stranded and unable to contact people or get home on several occasions. Not just inconvenient – dangerous.

Now, trying to change my plan has been yet another nightmare. I currently pay £23/month for a plan with no EU data – totally unfit for someone who regularly visits family abroad. But no worries, I can spend loads of money on roaming passes. O2 do a deal of 15 quid a month for 30GB data and unlimited EU roaming. Catch up.

I was initially told I could switch plans as long as the new one was £5 more. Fine. But when I spoke to another Vodafone rep, they contradicted that entirely and told me I’d have to pay £160 to leave, or take out a new phone and extend my contract. So which is it? Either way, it’s starting to feel less like a phone contract and more like being held hostage.

To recap: I’ve been misinformed, overcharged, and completely let down at every stage. I’ve given Vodafone years of loyalty, and in return I’ve been treated with indifference and dishonesty. I just want to leave, but they make that as difficult – and expensive – as possible.

Avoid Vodafone at all costs. They are not the company they once were.

Vodafone feels like it’s stuck in the Stone Age but charging futuristic prices. Customer service? About as friendly as a soggy cardboard box—condescending and petty when I dared to leave. Meanwhile, Talkmobile offers 40GB for £6.95, making this place look like a complete joke. Paying the exit fee was like buying my freedom. Avoid at all costs unless you enjoy wasting money ...

Allowed my stolen licence details to be used and didn't flag that every single detail that they put didn't match. Had my contact details from past dealing yet did not contact me on any of the numbers they would have had on file from me. Defaulted me, sent me off to a debt collector, all without my knowledge because they refused to do their due dilligence and realise the contact details (that were a completelt different name to mine) weren't mine. They refuse to accept any responsibility as 'they followed their procedures'

Several broadband technical problems. Loosing service. Customer service tell you what you want to hear, but often dont fully resolve the issue. The proposed resolution from the technical support is generally to upgrade and pay more.

I had an excellent member of your staff in Alton Eleanor she was very helpful and friendly most impressed

Why doesn’t Vodafone respond to any of these comments? Says it all. There is no point asking them therefore if Vodafone has removed masks around the YO7 area because signal strength is far worse now compared to 10 years ago. I’m going to switch networks tomorrow unless I hear tonight.

Had nothing but issues with them utter incompetent.
They asked me to contact them about my broadband order than when I called they said they'll speak to tomorrow, so I've told them time wasting cost them £40.
Honestly can't do the simplest of things

Failed to activate Internet on the activation date. Customer services are useless and just blame it on Openreach. No effort made to actually attempt to resolve issues or provide any further information

Visited Vodaphone in Cambridge 16 June 2025 assisted by Holly who was so helpful, patient and informative, couldn't ask for a better service, many thanks!!!

Absolutely shocking, agents don't understand English, onto my fourth complaint. They have been taking money out of my account without authorisation "fraud" I'm going to need a solicitor.

We are Vodafone customers and visited Eridge, Kent recently. We were astonished to find that Vodafone's mobile coverage in the Chartwell, Eridge and Sissininghurst areas was typically 1 or 2 bars strong. Often there was no coverage at all! These are busy, populated areas and Vodafone's mobile coverage was disgraceful and must be holding back these areas.

I arranged home broadband with vodafone-a few days before it was due to start I had not had any equipment-I rang to enquire and apparently my order had been cancelled-by who I have no idea-must be their inadequate system.....thanks for letting me know guys....
I spent 90 minutes on the phone with a lady going through all my details,direct debit etc and she confirmed that it had gone through.
A few days before start date no equipment-rang again and was told it had been cancelled again.
Not giving them the opportunity to do this a 3rd time so went to 02 and had no problems at all.
Vodafone are absolute wasters.
Do not recommend.

I phoned for help Saturday night as so frustrated with no Internet and had tried all I could think of. Spoke to Mina Ghaly who was wonderful, kind, helpful and fixed the problem talking me through everything, patient and kind I can’t praise him enough. Big Thank you to him.