Vodafone Group Avaliações 619

Iam now seeking legal advice how this company has treated me .Was with them for under 3 years as we changed over to the fibre internet.Had nothing but problems from day one.Athough they tried to correct my poor internet they failed .Therefore over 13 complaints I had enough and left .They wanted £259 cancellation fee ,the company moved to were willing to pay it .I refused due to the 3 years poor service and they should be giving me compensation.Anyway I thought it was all sorted until I received dept collectors letters and phone calls .Not only that they have affected my credit score .I have never had a black mark against my name regarding credit.I just retired after running a business for 21 years .Spoke to 2 of the dept collectors and they dropped Vodafones claim against me and then another one popped up .How a company can black list your name ,harassed the elderly and they are at fault.Well am taking on Vodafone to highlight this as I can't be alone . Vodafone am going to name you and shame you .😡

Absolutely awful! Im writing this with 1 bar but keeps going to 0. They said we'd have Internet soon but it's been 3 weeks with no Internet and I'm fuming. They are awful at sorting it out. Don't use this one. EE is better.

Staff on the live chat spent 90 minutes setting up an upgrade and promising compensation for poor service and not letting me know my bill was going up by £10 a month then 3 hours yesterday genuinely actually 3 hours of my time not answering my question or cancelling my upgrade within the 14 day cooling off period ( the same afternoon). They passed me from one staff to another several times. They want me to message them again tomorrow to actually cancel it as their computer couldn't process the cancellation as it was passed the point of no return but would be able to do it tomorrow!

Vodafone has to be the worst customer service experience of any company. I frequently have to deal with 3rd parties and unfortunatley Vodafone business phones is one of them. There is never an instance whereby a new order or account assistance goes well. One the phone for hours. On live chat for hours. Orders not sent. Constantly trying to sell you other things rather than help you. SO bad.

The customer service is useless. I got a runaround more than once and finally my problem was not resolved. This after one hour.

20 year customer with BT. Their proposed new broadband cost for a new contract was detached from reality. We chose Vodafone as we wanted a fair price, reliable and fast read band. We have all three. Their customer service is hit and miss but you can see a company focus on getting this aspect right which is what we got. The app is a bit buggy still but doesn't provide some worthwhile features above the BT offering. The speed is 4-5 times quicker than the BT we had previously and at a slightly smaller monthly payment than our old BT contract. We had an internet booster included with the deal which has ensured no poor reception in the home with an excellent mbps download for the ev charger and car. No regrets here and a company id recommend to friends and family.

- Vodafone , full mark's for overall experience on my home broadband , from taking out the contract online to activating the hub , just a great experience ( 11 out of 10 ) , well done guys ✔️

Premium cost for contract deals, with roaming being added extra. For us 4yrs ago we could take a call in the house. Now we can barely take a call stood in the front garden. When you ask for help you get a stupid pathetic chat-bot which totally patronising and useless. Also plagued with so called catch-up calls designed for one thing to tempt you to by extras or renew your contract early in a ruthless way. Would like to give a higher rating but based on the above.....it's a big no.....we will end our existing contracts in April and go with another provider saving 70%of our current monthly bill have a better signal and.....Oh by the way....roaming is included.

Decided to move my broadband provider from Plusnet to Vodafone. Big big mistake!
Went online and selected a Vodafone product that suited me no problem. Every thing was going along fine with completion scheduled for 8th April but then 2 days ago I received a text telling me they had successfully set up my DD and requesting me to follow the instructions provided to check all the details and let them know of any errors.
The link provided took me to my Vodafone account and I was able to follow the next step but then the next tab just didn’t exist. Tried several times both via the link and direct via normal account access.
I was keen to make sure the details were correct as I was a little concerned about when they were intending to take the first payment so thought I’d contact them to clarify the situation.
Used their Chat facility and after managing to get an agent rather than a bot it soon became clear that the agent wasn’t “equipped” to deal with my enquiry, I asked direct questions which they ignored completely and just kept saying that all will be clear when my accounts is active on the 8th April. I asked how then I could check the DD details their text asked me to do. Again they were most unhelpful and just kept insisting that despite what the text said I didn’t need to check the details but that they could check them for me! I questioned that and asked in that ask if they were prepared to take responsibility for any subsequent errors. They ignored that question like so many before. So I advised them that I will request a full transcript of our conversation for future reference. This I did via the tab within the chat screen but when I received it all I got was the bot conversation not the agent chat and not even their name.
I had had a prior agent conversation via the chat facility and had successfully received that in its entirety so the abbreviated one I received was odd today the least.
So, whilst the Vodafone deal was slightly cheaper than renewing with Plusnet I decided that I was not happy with Vodafone agents so decided to cancel the order.
Simple you would think but no very far from that.
I spent over 90 minutes this morning between 3 different agents. The first said after 45 minutes that they couldn’t actually cancel the order so offered to transfer me to another agent in a different department. I wasn’t at all happy with their inability to help when I made it clear within the first minute what I wanted but agreed to the transfer. After going through security again and again telling them what I wanted to do and as requested gave them my reasons for cancelling they finally advised that they also couldn’t deal with the cancellation and offered to transfer me to yet another agent in another department. I was somewhat furious by this time but kept my cool and agreed to the transfer. The next agent advised that rather than than me going through everything again they would read through the earlier chat conversation but also advised that I would need to chat every 1 - 2 minutes to avoid being cut off. I did that and eventually the agent came back and told me they had actioned my request. They provided a link for me to request a transcript of our conversation and ended the conversation. I clicked on the link which took me to Vodafone but not to my account to access the transcript details as….they didn’t have an account in my name!
I have subsequently received a text to confirm cancellation, what a relief. I have never had such appalling experiences with any company, customer support is absolutely awful as far as I’m concerned. I really regret ever contacting Vodafone, I certainly won’t ever again. Disjointed, incompetent service throughout!

Absolutely abysmal service.... hold for 20 minutes, they answer and ask what you want and then abruptly end the call!!!!!! If you can't get knowledgable, trustworthy people answering your customer service calls, then what good are you???!!!!

Sherbimi ne numer rezulton aktiv, rezulton te keni konsumuar sasine prej 200GB internet.

One of the worst companies to exist on the planet. I will throw a massive party when they eventually go bankrupt from Starlink etc. Call staff are all Indian, barely speak English and are rude. Chat bot is slow and frustrating. When you finally get through to a human they are completely useless, take 4 minutes to reply to each message, and don't help with your problem whatsoever. Our bills go up 7% a year for this disgraceful service. Jelly and ice cream when you go bust!

I Joined Broadband in October as they were offering an incentive of £125 to do so. When the 120 days were up Giftcloud should have issued me with a Voucher.
After 6 emails and only receiving 3 back from Giftcloud I decided to contact Vodafone for their support to get what I was expecting.
My contract is with Vodafone who sold me the offer and was told they couldn’t help me reclaiming the £125 because it was a third party which deals with that offer
( Giftcloud )
I asked the agent so Vodafone has fooled me into signing up so I should be able to cancel my contract with you as not receiving the £125. All I got from them I would have to pay the termination cost if I cancelled.

Question: Why can’t I get help from Vodafone who dangle a carrot 🥕 to get the business and now they are refusing ownership with myself and others reading reviews on Giftcloud.

After 5 hours on the phone and having spoken to 4 'experts' who had me diagnosing and rediagnosing my broadband issues they finally agreed with me that the router was faulty. Absolutely terrible service. A stressful waste of time and rubbish equipment not fit for purpose.

Shocking customer service, been told multiple times I have moved home and still have my old, old address on my bills which is now causing me issues in claiming it back from my new job. Told it's my fault this is wrong, despite them carrying out two change of addresses for me and being told multiple times I don't live there, and now being told they can't send me a correct invoice which I'm entitled to. Disgraceful!

Shit company .. looking for how they take money from customer..

I have been with Vodafone for many years. Lately, the internet has gone down lots causing issues with working from home, outdoor cameras to stop recording and interrupting any TV entertainment my family enjoy. The website is a pain as it never retains your password. Very annoying. Do better @vodafone as there are many other places to go. Time for a change maybe.

terrible customer support team, IF you even manage to get that far. they have ai support which is idiotic and 90% of the time doesn't even put you over to a real support agent

Absolute appalling company customer service are unprofessional and haven't a clue.anyway vodafone phoned me offering a deal which if you took the deal you get £70 cash back, So it all seemed good, fast fibre 900mbs for £31 a month plus I get £70 cashback, so I was out of contract with my old service providing so I took the deal, so I recieved the box and basically had to plug it all in myself has there was no instructions, managed to get it working but the WiFi was really weak around the house, intact it was aweful so I called them about it and they tried selling me boosters , I thought they was joking like , ive never ever had a problem before so why now, couldn't get any joy out of them, also my home phone wasnt working and couldn't not get any joy there has I didnt have my account number simply because they was sending all details to a different email and not mine , after 2 months I managed to get it, but the wifi is appalling the signal around the house is very weak in some areas its dead and vodafone said we dont guarantee the wifi signal, too right they dont as they now its aweful. Also rang again numerous times to see where this £70 was where they sort of could not find that deal, I felt a deception was being committed here, so they pasted the buck to the relevant department so they said and they will get back to me, they never did, 3 times I tried with the same story of them but no call backs, So think twice about going with vodafone broadband as honestly its bad all around and the lies do roll from them, A Absolute Appalling company with the worst broadband service you could ever encounter
!!!! Avoid!!!