Vodafone Group Avaliações 619

They say one thing and do somwthing else's they dont keep to what they promise I been with them for 4 months ans only had 3 months of WIFI working would avoid going with them at all costs

Only giving 1 star because I have to. Get a grip Vodafone. Twice in a week my vulnerable, elderly relative has been left with no broadband/phone. Fingers crossed they don’t need to call the emergency services.

We have found Vodafone are ripping us off with ridiculous charges. We are in the process of leaving. Disgraceful company

0 Raing no service no customer care will leave them soon 😠😡👎

No Wi-Fi for 2 hours .now it’s of again utter garbage

We had impeccable service from a lovely lady who spent over 30 minutes to move a eSIM from an old android phone to an iPhone. The process was very complicated but she was calm and very supportive talking us through every step

Absolutely terrible customer service. Wow. I spent 45mins speaking with an advisor on the live chat trying to answer their endless security questions to access my account. The information I gave them had not been updated on their system even though I myself updated this year's ago when I had access to my account and had the emails and dates to prove it. Since when was an email address, account number, last digit of my sort code, full name, phone number and broband order number not enough to pass security!?

I asked for the complaints form to which I was told "we can't supply a complaints form to people without access to a account"

Shocking!

My bill has increased to a ridiculously high amount. I can't access the account to find out why. I'll be cancelling my D.D and looking for broadband elsewhere.

Absolutely shite network went down yesterday, so we've been told all up and running. Funny that spent over 7hrs on the phone trying to sort or Internet out. Just been on hold listening to crap music. Only gave 1 star as no option for less. Going to change our contract. Customer service diabolical seeking for compensation.

Absolute scum of the earth I have been with Vodafone for years they changed my name on their system now I have to fill out multiple forms to change it back when my name was never changed I get a new SIM with them just for data they are charged me 39 pound per month for a SIM in a 5G area that is capped at 10 megabytes a second so it's not capable of using 5G speeds when I call to inquire to see if I can remove the cap all I get is you should have read your contract bearing in mind I received my contract after I had agreed avoid like the plague do not get a contract with Vodafone they will mess you over

What a bad experience. Awful

I can’t rely on the home broadband it’s getting beyond a joke and now it’s starting to affect the mobile network’s internet connection it’s getting to a point when I’m going to have to look elsewhere for a better service

Erratic broadband speeds and now, a major national outage. When my broadband contract is up, I shan't be renewing with Vodafone.

Finally left Vodafone for COSMOTE for all the right reasons! My experience at Vodafone was appauling and i was charged the earth, especially after my contract expired 1.5 yrs ago with no warning and i ended up paying 100 euros/month not understanding why...and still wasnt given a new phone. Now at Cosmote, new contract, new phone, new package with all inclusive - just 27 euros. Oh and theres actually signal wherever you are - sea or mountains!

Terrible provider lost so much buisness because of them
Brought in my number from a different sim to Vodafone and suddenly couldn’t make phone calls or receive phone calls across the 2 months i have contacted the customer seervice more than 10times and been on the call with them for more than 15 hours accumulated,they did everything such such as troubleshooting,e sim and a replacement sim still i was unable to make phone calls or recieve phone calls i have missed important buisness calls which has caused my severe personal damages financially as well as i couldn’t use a service i paid for 2 months and had to get a different sim with a new number for a time being till this day the issue is unresolved still unable to make phone calls and can’t even leave now as they customer service team guy told me it would take 30 days to get a PAC code if Vodafone don’t compensate for their damages i ll go ahead and sue them for the damages they caused
Avoid at all costs if you value your time.

Everything is late, can't rely on anything or anybody from the start of the service till the end, its impossible to settle anything, the invoices arrive after the payment date is due and then they charge you extra for not having paid on time! Moreover if you are from abroad you will have trouble paying since you cannot connect the payments to a card different then Italian. DO NOT get their services.

Honestly PLEASE do not use this company. The customer care is almost criminal. It’s so bad there is actually a Facebook support group. People have problems so horrendous it’s affecting their mental health . I am now over 30 hours and counting trying to solve a simple connectivity issue. I’m so exhausted with it all and tearful as my stress levels are so bad. I can’t even leave as they won’t give me a PAC code .. which is actually illegal as they are obliged to give it to you instantly over the phone.or 2 days via text- but when I tell them I have no service so I can’t text.. they just tell me to please text. Please please please do not join this company and tell anyone you know considering it not to join.

I wish I had read these reviews. I am literally been charged for a phone Sim that Vodafone had to cancel and abort the order plus the new sim, so I am being charged yes only a small amount but £7 a month for a number that no longer exists. They are just so disorganised.Now I have to wait 10 days for them to investigate like the reviews say I wish I could leavev a minus, it would be minus 100 as a review.

unfortunately can't leave 0. after trying to sort my connection with chat adviser i actually found out that my upgrade was cancelled. no warning no email. i actually managed to log into account and it was active. after chat miracle happend and it was locked.. so now i've got no internet.THANKS!!! and have to waste my 1 of 2 work free afternoons on sorting something else.

There any option less than 1 star??? Please keep eyes on monthly direct debit payments specifically when you leaving Voda service xxxxxx

Absolutely shocking support and willingness to resolve overcharged fees and refunding of money. I have been a Vodaphone customer for well over 10 years 2 years ago, I cancelled my internet service with them due to constant issues with the service and overseas support. I have now moved overseas and called up to cancel my mobile service which I have gone back and forth with the overseas team due to their continous errors. After cancellation, they later took out further fees from my account which was even more than my current monthly cost and have offered only partial payment, however, are refusing to release this money until I call them back again first but are not giving a reason why. I no longer have access to international calls but they refuse to accept correspondence by email or for them to contact me. On 6 emails, I have requested them to lodge a formal complaint and provide me with details for the Australian support team which they are also refusing to do nor are they willing to contact the Australian support team or lodge a complant with them. I have now lodged a complaint with the Telecommunications Ombudsman to have this matter resolved. I strongly advise against using this organisation as their support is absolutely terrible and just not worth the stress and effort.