My package situation was a complete nightmare. I ordered a product before Christmas for Christmas and it took forever to reach my area well past Christmas time before getting lost. I was extremely fru... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ordered a tshirt still haven’t received it. They have Terrible last mile delivery partner SwiftX express. They seem to not be able to deliver my package. Bunch of BS. I get deliveries all the time. Do... Ver mais
A empresa respondeu
I ordered a Linkin Park hoodie from Voicerts in December as a Valentine’s gift for my husband. It was delivered on January 6. When we finally opened the package, the print quality was very p... Ver mais
A empresa respondeu
Marin was great. Her response was excellent. It was great customer service. Thank you!
A empresa respondeu
Detalhes da empresa
- Empresa de Software
- Loja de Roupas
- Loja de moda masculina
- Estamparia
- Empresa de hospedagem na Web
- Loja de moda feminina
Escrito pela empresa
Voicerts is your go-to online destination for expressive, culture-inspired apparel. We specialize in trendy T-shirts, Sweatshirt, and hoodies for men and women, infused with unique cultural and fandom elements that let you wear your passions proudly. With prices ranging from $17.99 to $37.99, we make it easy and affordable to express your individuality. Discover pieces that speak to you and connect with like-minded communities through our curated collections. To make your shopping experience seamless, we offer Free Standard Shipping on orders over a qualifying amount and run regular promotions to deliver even greater value for your style.
Informações de contato
Estados Unidos
- support@voicerts.com
- www.voicerts.com
2,8
Bom
26 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered a tshirt still haven’t received…
Ordered a tshirt still haven’t received it. They have Terrible last mile delivery partner SwiftX express. They seem to not be able to deliver my package. Bunch of BS. I get deliveries all the time. Don’t buy from Voicerts. Don’t do it. You’ll regret it.
18 de março de 2026
Avaliação não solicitada
Resposta de Voicerts
Dear Juan,
We are extremely sorry that you have not yet received your ordered T-shirt, causing you such disappointment and frustration. We sincerely apologize! 😔 Regarding your feedback on the last-mile delivery issue, we have investigated immediately. We understand that the logistics company, SwiftX Express, was unable to successfully access your address during its delivery attempt, resulting in the package's failure to arrive. 💦
To assist you in resolving this issue as quickly as possible, we have sent the logistics company's contact number to your email address. We suggest you contact your local delivery person directly to discuss specific delivery arrangements, which we believe will ensure a more efficient delivery. 📦 Thank you for your patience and understanding. We will continue to follow up on this matter until you successfully receive your package! Thank you again for your feedback. We will use this opportunity to continuously optimize our partner selection and services. 💕
Best Regards,
Voicerts Customer Care Team
Marin and all of the team were very…
Marin and all of the team were very helpful with me. Thank you so much, 5star exactly
16 de março de 2026
Resposta de Voicerts
Dear Roland，
We're absolutely glowing from your wonderful words! 🌟 Hearing that Marin and the entire team could come together to provide you with such helpful support truly makes our day—thank you for taking the moment to share this with us! 💖 Knowing we hit the mark and earned that perfect 5-star rating is the best feeling, and we'll be sure to pass along your gratitude to Marin and everyone involved. 😊 Please know we're always here and ready to assist whenever you need us!
Best Regards,
Voicerts Customer Care Team
Sizes are a joke
Ordered the Tupac is goal tshirt. I am M/L usually but ordered XL to have it over sized. I couldn’t even fit it on me.
10 de março de 2026
Avaliação não solicitada
Resposta de Voicerts
Dear Erik Ahlmark,
Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience caused by the T-shirt sizing issue! 😔 We completely understand your disappointment. We would also like to kindly remind you that sizing standards do vary between brands. We suggest referring to the detailed size chart provided on the product page when shopping in the future to help you find a better fit. 💦
To expedite your investigation and provide a suitable solution, please send your order information and a description of the problem to our customer service email: support@voicerts.com. Our specialist will contact you as soon as possible after receiving your email and will do their best to assist you! Thank you again for your feedback. We will continue to optimize our services and hope to provide you with a better shopping experience in the future. 💕
Best Regards,
Voicerts Customer Care Team
Marin was very helpful made it alot…
Marin was very helpful made it alot easier thanks so much
10 de março de 2026
Resposta de Voicerts
Dear Izac，
We truly appreciate you taking the time to share your experience! 😊 It's fantastic to hear that Marin made everything so much easier for you—knowing she could simplify things and provide the support you needed brings us so much joy! ✨ Your gratitude means everything to us, and we’ll be sure to pass along your sweet words to Marin; she’ll be over the moon to know she made a difference! 💖 Please feel free to reach out anytime you need a helping hand!
Best Regards,
Voicerts Customer Care Team
Resposta de Voicerts
Dear customer，
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you are happy with our service, as your satisfaction is our top priority. It was a pleasure assisting you, and we look forward to continuing to support you in the future.
Best Regards,
Voicerts Customer Care Team
Marin was great.
Marin was great.
Her response was excellent. It was great customer service. Thank you!
6 de março de 2026
Resposta de Voicerts
Dear customer，
Thank you so much for your kind words! 😊 We're thrilled to hear that Marin provided you with excellent service—she will be absolutely delighted to know her support made such a positive impression on you. We truly appreciate you taking the time to share your experience, and we're always here to help whenever you need us! 🌟
Best Regards,
Voicerts Customer Care Team
Blurry Linkin Park hoodie
I ordered a Linkin Park hoodie from Voicerts in December as a Valentine’s gift for my husband. It was delivered on January 6. When we finally opened the package, the print quality was very poor — the words were blurry and parts of the lettering were already peeling.
There is no way this damage was caused by us. It appears the item was shipped without proper quality control.
I contacted Voicerts customer service and provided photo proof. After multiple back-and-forth emails and escalation, they refused to offer a refund or replacement, citing the return window — even though this was clearly a defective product.
They offered me a $1 or $2 coupon towards my next purchase. What a joke!!!
This experience was very disappointing. Based on the product quality and lack of customer support, I would not recommend purchasing from this company.
Mandeep Gardner
11 de fevereiro de 2026
Avaliação não solicitada
Resposta de Voicerts
Dear MG,
First, please accept our sincerest apologies. ❤️ We are deeply sorry for the quality issue with your husband's Valentine's Day gift and for all the disappointment and inconvenience you experienced during the after-sales process. This is absolutely not the experience we want for any customer.
Please rest assured that Voicerts will take full responsibility for any item with a quality problem. ❗ However, after searching our system based on the name you left in your message, we have not yet found any relevant email records of communication with you. In order to verify the situation and provide you with a satisfactory solution as soon as possible, we kindly request that you resend the photo evidence you took when you previously reported the problem, your order number, and communication details to our official email address: support@voicerts.com. Upon receiving your email, our specialist will verify it immediately and ensure you receive a fair and proper resolution.
We apologize again for the inconvenience caused and thank you for giving us the opportunity to resolve the issue. We look forward to your email.
Best regards,
Voicerts Customer Care Team
Phoniex was an excellent representative
My package situation was a complete nightmare. I ordered a product before Christmas for Christmas and it took forever to reach my area well past Christmas time before getting lost. I was extremely frustrated and furious but Phoniex provided excellent customer service and responded on a timely manner. I was ready to burst and leave a terrible review with how my package was handled but Phoniex was able to diffuse the situation and assure me that they would do everything in their power to deliver the next product. I appreciate their service.
6 de fevereiro de 2026
Resposta de Voicerts
Dear Xeovany Hernandez
Thank you so much for your kind review and understanding! We’re truly sorry for the terrible experience with your lost package and the long delay that ruined your Christmas gift, and we’re very grateful our customer service team was able to assist you promptly and resolve the crisis for you. We greatly appreciate your trust and patience, and we’ll do everything we can to ensure your next order arrives safely and on time.
Best Regards,
Voicert Customer Care Team
Ho dovuto annullare un pagamento e sono…
Ho dovuto annullare un pagamento e sono stati eccellenti .
Mi dispiace non aver potuto completare il mio ordine ma spero di farlo al più presto
4 de fevereiro de 2026
Resposta de Voicerts
Dear Cristina Scarafoni,
Thank you so much for your kind feedback! We are truly delighted to hear that you were satisfied with our service when you had to cancel a payment. There is no need to apologize for not completing the order this time—we completely understand, and we sincerely look forward to your next order whenever you are ready to proceed.
Best Regards,
Voicerts Customer Care Team
Good service,Tiki helped me with my…
Good service,Tiki helped me with my problem i done👍
26 de janeiro de 2026
Resposta de Voicerts
Dear Blaine arnold,
Thank you so much for taking the time to share your positive feedback with us! We’re thrilled to hear that Tiki provided you with great service and helped resolve your problem smoothly—it’s exactly the kind of support we aim to offer every customer. We truly appreciate your recognition and can’t wait to serve you again in the future!
Best Regards,
Voicerts Customer Care Team
Absolute garbage
The product arrived too late, the quality is complete garbage and is too small...
I ordered a christmass sweater and what arrived was some synthetic plastic cloth, uncomfortable to wear and doesn't fit me at all.
Stay away from voicerts
5 de janeiro de 2026
Avaliação não solicitada
Resposta de Voicerts
Dear Mirek Vlodarčík,
We sincerely apologize for the extremely disappointing experience you’ve had with your Christmas sweater—from the late delivery and poor quality to the ill-fitting size, we failed to meet your expectations in every aspect, and we take full responsibility for the frustration this has caused.
Regarding your concerns: We are truly sorry that the sweater’s material did not match your expectations and that it was too small for you. Our team has always strived to offer products with decent quality and accurate sizing at our price point, and we regret that this item fell short of our internal standards. We’ve escalated your feedback to our quality control and logistics teams to strengthen pre-shipment inspections and optimize delivery timelines, especially for holiday-themed orders that require timely arrival.
To resolve this matter for you promptly, please send your order number, photos of the sweater, and delivery confirmation to our official email at support@voicerts.com. Our dedicated team will prioritize your case, conduct a thorough review, and offer a satisfactory solution—including a full refund or other appropriate compensation—to make amends for this terrible experience.
Kind regards,
Voicerts Customer Care Team
Cheap junk at quality prices
Very cheap product different then the item pictured, cost more in shipping to return the item then it is worth.
Total Shean level crappy products.
25 de dezembro de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Drew,
We sincerely apologize for the disappointment caused by the product not matching the picture, poor quality, and the unreasonable return shipping cost. We strive to ensure our products align with their online descriptions and offer reasonable after-sales solutions, and we regret that this item failed to meet our standards and caused you extra trouble. To resolve this matter for you promptly, please send your order number and relevant product photos to our official email at support@voicerts.com, and our team will prioritize your case and provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team
Delayed dilievery and poor service
Still waiting after 3 weeks of ordering for a christmas jumper.. and they refuse a refund and deny accountability. Never order here.
30 de novembro de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Alex Winkle,
We sincerely apologize for the 3-week delay of your Christmas jumper and the frustration caused by the unaddressed refund request and lack of accountability. We understand that holiday orders require timely delivery, and we regret that our production and customer service processes failed you—rest assured, we are reviewing our order fulfillment timelines and refund policies to prevent similar issues. To resolve this matter for you immediately, please send your order number and relevant communication records to our official email at support@voicerts.com, and our dedicated team will prioritize your case and provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team
Dont use them
Dont use them. Scam.
They will send you ridiculously small faulty items and then when you go on the live chat to ask for a refund they will decline.
Do not use.
2 de novembro de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Jack,
We sincerely apologize for the frustrating experience you’ve had with our products and customer service—this is far from the standard we strive to uphold. We take your claims of ill-fitting, faulty items and denied refund requests seriously, and we are reviewing our quality control and customer service protocols to prevent similar issues. To resolve this matter for you promptly, please send your order number, photos of the items, and records of your live chat conversation to our official email at support@voicerts.com, and our dedicated team will prioritize your case and provide a fair solution.
Kind regards,
Voicerts Customer Care Team
Scam website
Scam website. Ordered 3 items. Didn't receive any of them. They gave me someone else's shipping information and then told me my parcel was being sent back to sender to be destroyed and only offered me a 40% refund. DONT ORDER FROM HERE.
13 de agosto de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Ashlyn,
We sincerely apologize for the extremely frustrating experience you’ve had with your order of three items—from not receiving any goods and being provided with incorrect shipping information to the unsatisfactory 40% refund offer, we regret falling far short of your expectations. We want to clarify that we always ship orders strictly according to the delivery address provided at checkout, and it’s possible that an error in the address you submitted led to the package being undeliverable and returned; since we do not receive the returned parcels ourselves, our refund policy only allows for a 40% refund in such cases. To review your order details thoroughly and explore a more satisfactory resolution, please send your order number, the delivery address you used, and any relevant communication records to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team
Watch out! Scam Alert 🚨
I saw ads on Instagram about fire Juice WRLD t-shirts, on the video and the pictures on the site the t-shirt looked high quality, so I ordered it from US to Poland. When I received my package I opened it to see the t-shirt and the quality was really poor. The t-shirt quality is cheap, the print resolution is like 240p, and the letters are partially not visible. After I wrote to their “support” all I was offered is a 5$ coupon on their site or to send it back for my own cost for 100% return COUPON ON THEIR SITE. voicerts is a complete scam, don’t order from that garbage site
20 de agosto de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Maksym,
We sincerely apologize for the terrible experience you’ve had with your Juice WRLD T-shirt—from the poor quality and shoddy printing to the unsatisfactory customer service solution, we regret falling far short of your expectations. We strive to ensure our products match the quality shown in our promotional materials, and we take your feedback about the craftsmanship and printing issues very seriously; To resolve this matter for you properly, please send your order number, photos of the T-shirt, and records of your customer service communication to our official email at support@voicerts.com, and our team will prioritize your case to provide a fair and satisfactory solution.
Kind regards,
Voicerts Customer Care Team
Rückerstattung
Habe an 20.06.2025 Bestellt 3 x XXL T-Shirt mit dem Aufdruck Linkin Park
Die Sollten 3 X XXL sein waren Laut Massband S
Keine Chance die würden mein Sohn Passen. aber keine Handwerker wie ich eine Bin.
und seit dem Nur Mail schreiben und nix Passiert.
Leute nicht Bestellen Zocken euch ab.
20 de junho de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Dreier Jörg Dieter,
we sincerely apologize for the disappointment caused by the incorrect sizing of the Linkin Park T-shirts and the lack of response to your emails. We would like to clarify that sizing varies between brands – the labels such as S or XXL are not standardized. Therefore, we always recommend checking the detailed size chart on our website before purchasing to ensure you choose the correct size. To resolve this issue quickly and satisfactorily, please send your order number, along with photos of the T-shirts and their size labels, to our official email address: support@voicerts.com.
Sincerely,
Voicerts Customer Care Team
Wrong item shipped
Wrong item shipped. Did not receive what I ordered. When I emailed they kept requesting photos of the package, items, and the label over and over, like I was lying. After several emails they offered a “100 percent coupon” or remake the item I originally ordered. I should have read the reviews first because now I’m afraid I will be receiving poor quality item. I’m so disappointed. I would not recommend ordering from this company at all. Save your money and time.
10 de julho de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Jeanette Perales,
We sincerely apologize for the frustration and disappointment caused by the wrong item delivery, the repeated requests for photos, and the unsatisfactory solutions we offered. We want to clarify that asking for photos of the package, product and label was purely to accurately confirm the shipping error and formulate the most appropriate solution for you, not to question your statement in any way. To thoroughly resolve this issue and make up for the trouble we’ve caused, please send your order number and all relevant communication records to our official email at support@voicerts.com, and our dedicated team will prioritize your case to provide a satisfactory resolution.
Kind regards,
Voicerts Customer Care Team
Ich würde gern 0 Sterne geben!
Ich würde gern 0 Sterne geben!
Ich habe im Februar bestellt, meine Bestellung kam nie an - auch ldt Sendungsverfolgung - und ich habe nie mein Geld zurück bekommen!
22 de fevereiro de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Lisa Arsamaszev,
We sincerely apologize for the extreme frustration and disappointment caused by your undelivered February order, missing tracking information and unprocessed refund. We understand that waiting for such a long time with no resolution is unacceptable, and we are launching an urgent internal investigation into your order’s logistics and refund status to identify where things went wrong. To resolve this matter thoroughly and make amends for the trouble we’ve caused, please send your order number, original purchase confirmation and any relevant communication records to our official email at support@voicerts.com, and our dedicated team will prioritize your case to provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team
🚫 Extremely disappointed with my…
🚫 Extremely disappointed with my experience ordering from Voicerts.
The shirt sizes are not true to size, and the quality is noticeably poor. What should have been a simple return turned into an exhausting back-and-forth with over 10 emails. Instead of helping, the company kept offering me $3 and $12 “keep it” refunds or a “100% coupon code” (minus shipping) — all while refusing to just process a standard return and refund.
I repeatedly asked how to return the items, and still couldn’t get a clear answer. At this point, I’ve had to escalate it to my bank.
Buyers beware — if something doesn’t fit or goes wrong, you may be stuck with it. Terrible customer service.
#Voicerts #CustomerServiceFail #PoorQuality #SizeIsWrong #OnlineShoppingWarning
8 de julho de 2025
Avaliação não solicitada
Resposta de Voicerts
Dear Nate Detwiler,
We sincerely apologize for the frustration and exhaustion caused by the ill-fitting shirt, poor product quality, and the tedious back-and-forth communication during your return process. We want to clarify that our intention in offering the partial refund or coupon was to provide a quick resolution, not to avoid the standard return and refund procedure, and we regret that we failed to clearly inform you of the specific return steps in a timely manner. To properly resolve this matter for you, please send your order number, photos of the shirt, and records of your email communications to our official email at support@voicerts.com, and our dedicated team will prioritize your case to provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.