Vospers Avaliações 3.091

Unfortunately, I was sold a faulty car. Reported excessive oil usage after 4 months of having the car. They took it back straight away, and in terms of customer service, I couldn't fault them. However, they had my car for 4 months (I did have a courtesy car) and decided the issue had 'righted itself' after driving it for 1200 miles. I trusted them, and took the car back, 3 months later, and several top ups of oil, I decided the car was still not right. I had the car independently checked by a certified MOT tester and it failed the emissions test, and was advised the catalytic converter is failing due to excessive oil consumption (this should be covered in the warranty according to the small print). Vospers plymouth took it back again, and drive it for an hour or so, and decided it was fine. The sales and service team in the ford part were lovely, and did try to help, but the sales managers would not accept the car was faulty and said there was nothing more they could do, even though, just a week before this, they were searching for a replacement vehicle for me due to me not being happy with this one. I took out a loan to pay for this car, and unfortunately, will be spending some time paying this off, and driving a faulty car that will not pass its MOT next month. Would not recommend!

Recently bought a three year old fiesta from Vospers Exeter. Ashley was both helpful and professional throughout. After we had chosen the preferred car, I noticed a small problem with the paintwork at the rear. Ashley raised the matter before I did and arranged for a day in the body shop at a time convenient to us. Good customer service. And the car is lovely.

Fantastic service from this dealership, a special mention to John May who made the whole process easy from start to finish thank you Vospers Truro I will definitely be buying from you again

Brilliant service, Darren was fantastically helpful throughout the entire process, highly recommended

Extremely disapppinted, arranged to have a test drive and pick up car on Wednesday 1st April only to find out they couldn’t tax the vehicle as it was a Motability vehicle with no V5! Document! I had arranged insurance ready to pick up the vehicle! Wasted trip to Plymouth . Will now have to wait 4 to 6 weeks before I can pick up the vehicle! Not very good service at all! This should have been all sorted ready for the customer to collect vehicle!

This place has really gone down hill. The products have been good but the way staff are treated is not good. I recently visited the Plymouth branch and was shocked to hear how management spoke to staff

I have bought a lovely car from Vospers today .. the whole experience was person centred, extremely helpfu, knowledgeable and non pushy. “Carlsberg don’t do used car salesman but if they did they’d be like Mike Jones!”

Booked in for Abarth service. Paid 800 pounds on last one so I was a bit weary of this current service. Greeted by lovely service reception person who was kind and helpful. Collected my car, paid. Drove home. Two days later received a service report with photos advising Urgent repair 'nail in back tyre'! Like are you joking. They released my Abarth from a service and let me drive it around for over 2 days before telling me by text. I see this as neglect plain and simple.

8.4.26 : I will never go back to Vospers.

Delighted with my new vehicle. From my initial contact with John May I felt confident and at no time rushed or pressured. John patiently took time to explore various options with me, nothing was too much trouble. Thankyou. Would definitely recommend John and Vospers.

Great service from Chris, he made the whole process very easy. We were kept informed throughout and the changeover was a relaxed, stress free and enjoyable experience. The staff at Vospers Peugeot are friendly and welcoming. Many thanks we are already loving our 3008

My dealer Joseph was amazing. Very knowledgeable on our options and on the motability scheme. He was very accommodating with our time frame especially when we where running late. I could not ask for a better dealer and would highly recommend.

From my initial phone call enquiry about a used car to John A at Vospers Exeter my experience was professional and stress free.
John initially provided me with a video of the car I was interested in purchasing as I was travelling from Bristol and didn’t want to waste my time if the car wasn’t suitable for me.
Throughout my whole experience John was extremely professional, helpful and friendly, nothing was too much trouble.

I did buy the car and John has also provided great after sales customer service as-well.
I wouldn’t hesitate to recommend Vospers to my friends and family when purchasing a car.
Thanks again John.

Ben is a credit to the company, exceptional knowledge and understanding of your needs, gave me all the information I needed to get going. Enjoying my new Omado each and everyday..thank you

My personal experience with Vospers Truro has been great. This is my second vehicle purchase and once again they have gone up and beyond to make sure that everything was right for me. John May has been brilliant, from the first meeting to handing over the vehicle. He was very thorough with his explanations and made me feel very welcome.

Well, what a quality level of service brilliant ! Service Dept Vauxhall, steering air bag replacement from the onset the two gents outside that assisted in parking, and the lovely helpful young lady in the service department sheer magic , turned what could have been stressful for senior citizens into success thankyou

Bought two new Transit Customs from John at Vospers Truro.
Really pleased with with the no nonsense process- got exactly what I wanted.
Thanks for all your help with this purchase.

We had an excellent experience using Vospers. They were efficient, professional and made the process extremely easy to navigate. Made buying our new car a joyful experience. The service and support we received were outstanding, making the whole process smooth and stress-free. Highly recommended!

Mike Jones is just the person you need when buying a car. Mike was polite, extremely patient and not pushy at all. Mike explained everything in detail and was very knowledgable.
After reserving a car online Mike sent a video and kept in contact throughout the process. Both viewing the car and the handover experience were made simple and straightforward. Throughout the process I was made to feel welcome. A few minor issues after purchase were resolved by Mike swiftly. The overall experience was positive and I would definitely return.

Had a recent need to part exchange into a commercial van for my business and after an online enquiry I met with John who was very helpful with facilitating the process.
Process was just over 2 weeks I’m happy with the purchase . Thanks

Mike Jones helped me with a beautiful used car I purchased this week. He was very clear, helpful and friendly. The car was well prepped for my first test drive and he made route recommendations so I could do a thorough test. He kindly took note of any final preparations to the car. He also ordered a part for the boot (a part of trim was missing) which I didn't notice.

He kindly rescheduled his lunch so I could collect the car early, and he wiped the dusty rain off, so the car looked fantastic when I arrived. When the purchase was done, he let me know to get in touch anytime for a follow up if I needed anything.

Thank you Mike, I've really appreciated your efforts and professionalism. AG