WAEPA Avaliações 

68
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience. WAEPA has been terrific. I've gotten a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I received the email about the WAEPA scholarship grant. I forwarded the email to my daughter, she followed the instructions and received the award. I'm so glad WAEPA has the program, it will really he... Ver mais

Avaliado com 5 de um total de 5 estrelas

WAEPA is by far the best life insurance I’ve ever had. I feel very fortunate I’ve been able to secure their services. Their customer service is top-notch, as well. Lastly, my son, a rising second y... Ver mais

Avaliado com 5 de um total de 5 estrelas

I switched from FEGLI to WAEPA. I'm spending an amount that's very reasonable to me for the right amount of coverage. Switching was easy. Also, my high school graduate earned a WAEPA scholarship,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação ou Organização
  2. Seguradora de Invalidez
  3. Repartição Pública Federal
  4. Agência de seguro de vida
  5. Organização sem fins lucrativos
  6. Provedora de Seguro de Vida Temporário

Escrito pela empresa

Worldwide Assurance for Employees of Public Agencies, Inc. (WAEPA) is a 501(C)(9) nonprofit organization, not an insurance company, committed to promoting the health, welfare, and financial well-being of Civilian Federal Employees. WAEPA was founded in 1943 and has been providing Group Term Life Insurance, exclusively to current and former Civilian Federal Employees since then. Today, WAEPA has a membership of more than 50,000 Feds and their families.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(68)

20 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Do not apply for Waepa

Do not apply for Waepa. Stay with FEGLI... I found out the hard way in believing the low rates for high principal. Sounds great when young, but no real info on the decreasing principal and increasing premium.
I started many years ago with max $500K principal and every 5 years the premium went up and the principal went down. I just recently canceled my policy. At 75 years old my premium went to about $9K a year and the principal, after many reductions went to about 20% of original. Although FEGLI is a bit more expensive the principal never changes (goes up) since FEGLI is whole life. I would have had over $1 million K in life insurance with FEGLI for a fraction of the cost. I sure have learned a lesson from predatory companies!!!

8 de julho de 2025
Avaliação não solicitada
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Resposta da WAEPA

Hi Franz, we appreciate you taking the time to leave feedback. Someone from our team will be reaching out to you directly to address your concerns.

Avaliado com 1 de um total de 5 estrelas

Pay and Guess what you might get

I applied for a policy, and it seemed to be a decent deal, except that I have seen NOTHING from them except a bill for the first quarter. When I wrote back that I needed to know what exactly I was purchasing, I was told that they don't send out the policy until they receive payment. Is this for real? How can I pay for a policy of unknown amount, unknown terms and unknown type? I have never heard of such business practices. They are incredibly slow at responding to emails.

10 de junho de 2025
Avaliação não solicitada
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Resposta da WAEPA

Hi Annora,

We appreciate you taking the time to leave a review. One of our team members has reached out to you directly to address your concern.

Thank you!

Avaliado com 5 de um total de 5 estrelas

Great life insurance company

Great life insurance company, with affordable rates and good coverage. Customer service is excellent and they offer scholarships to their customers and children.

20 de maio de 2025
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Resposta da WAEPA

Thank you for leaving a review, Tameka!

Avaliado com 5 de um total de 5 estrelas

I switched from FEGLI to WAEPA

I switched from FEGLI to WAEPA. I'm spending an amount that's very reasonable to me for the right amount of coverage. Switching was easy. Also, my high school graduate earned a WAEPA scholarship, so being a member is already a great investment.

20 de maio de 2025
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Resposta da WAEPA

Thank you for taking the time to leave a review! We appreciate your membership.

Avaliado com 4 de um total de 5 estrelas

Administrative malfeasance

In June 2024 I sent my required payment to WAEPA, on Jul. 9 that check cleared my checking account. In Sep. 2024 they sent me a letter advising that cancelling my insurance for lack of payment was being processed. I called in to respond and was advised that a correction would be made reinstating my insurance. Each year there has been a designated partial refund of payments to those in "good standing". The company representative advised that I would qualify with the correction. Now it is 12/10 and still no check. Called in again and the representative said the previous was not true and that I was ineligible for lack of standing. I told him this was corporate malfeasance and that my standing should be as reinstated and eligible because it was not my mistake, but theirs. The Rep agreed to move to correct and agreed to send me an email noting what was being done and that receipt of my rebate should happen by the end of the month. Well, as of today's date there has been no contact and no e-mail. William Parke

9 de dezembro de 2024
Avaliação não solicitada
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Resposta da WAEPA

Hi William, thank you for your continued membership and for taking the time to leave feedback.

We reached out to our billing services team and our records show that your refund check has been issued. Please let us know if you need further assistance, thank you!

Avaliado com 5 de um total de 5 estrelas

A+ website and application experience

The ease and uncomplicated manner the website and application experience is very well done.

13 de setembro de 2024
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Resposta da WAEPA

Hi Nelson, thank you for your review. We're glad to hear that you had a positive experience.

Avaliado com 5 de um total de 5 estrelas

WAEPA was there for me

After my husband passed away, WAEPA was sensitive and worked quickly to provide my beneficiary benefit. Thank you.

13 de setembro de 2024
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Resposta da WAEPA

Hi JoJo, thank you for taking the time to leave your review. We're glad to have provided for you and offer our condolences for your loss.

Avaliado com 5 de um total de 5 estrelas

Easy to upgrade

It was easy to get through the medical check up to upgrade my insurance levels.

22 de abril de 2024
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Resposta da WAEPA

Hi Ted, thank you for leaving your feedback! We're glad to hear that you had a positive experience in increasing your coverage.

Avaliado com 5 de um total de 5 estrelas

Great customer service

It is so nice to have a number to call with folks who are actully helpful. Thank you.

1 de junho de 2024
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Resposta da WAEPA

Hi Michael, thank you for taking the time to leave a review!

Avaliado com 5 de um total de 5 estrelas

Very happy with WAEPA

We love WAEPA and the life insurance that is offered. We also have benefitted greatly from the scholarship WAEPA offers for college students. Thank you WAEPA!!

6 de junho de 2024
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Resposta da WAEPA

Hi Martha, thank you for taking the time to leave a review! We're glad that you're able to take advantage of your member benefits.

Avaliado com 1 de um total de 5 estrelas

They don't answer the phone

They don't answer the phone. Ever. Like never. Not helpful at all. I'm planning to cancel our insurance because what's the point in having an insurance carrier that doesn't ever respond, answer via phone or email.

6 de junho de 2024
Avaliação não solicitada
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Resposta da WAEPA

Hi Megan,

Thank you for taking the time to leave your feedback. We're sorry to hear that you had a negative experience. Our Member Services Manager recently reached out to you directly and we hope that you are able to follow up with her to help resolve your issues.

Avaliado com 5 de um total de 5 estrelas

The person I worked with

The person I worked with, Tamara, was awesome she was very personable, knowledgeable, and absolutely solved the issue I was having!!!!!! A million stars!

3 de maio de 2024
Avaliação não solicitada
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Resposta da WAEPA

Hi Dan, thank you for leaving a review. We're so glad that Tamara could help provide you such exceptional service!

Avaliado com 1 de um total de 5 estrelas

No answer, ever

I have to send paperwork and have a question. Ive called at all times of day, been disconnected, sent to voicemail, received recorded message to call back later everyones in a staff meeting. I dont believe any review that indicates someone talked to anyone. Just to get my original appt it took 6mo and they lost my mailed application twice. Its like an 800#, a voicemail box, and a PO Box with where you send money. I dont know how you would reach anyone to submit a claim!?!

21 de março de 2024
Avaliação não solicitada
logotipo da WAEPA

Resposta da WAEPA

Hello, thank you for your review. It is of the utmost importance to WAEPA that our members have peace of mind that we will be there for their loved ones at the time of a claim.

We're sorry to hear that you had a negative experience; we have been facing increased call volumes in the last several months due to an acquisition of a new membership group.

If you have further questions, please contact our Member Services team via email at memberserve@waepa.org.

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