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Wards Avaliações 

6.913
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Bought a Flat in Margate through The Cliftonville branch of Wards. The overall service was outstanding, particularly young Estate Agent Joe Barley who will go far. Nothing was too much trouble and he... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Not all heros wear capes. We were let down by another estate agent which left us in a vulnerable position with a family member with dementia. The team at Wards Kings Hill were supportive, kind, profe... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have used Wards of Welling a couple of times now to sell houses, and have been hugely impressed with their professionalism each time. Communications and advice have been excellent, and they made... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We first met Sam Turner around 9 years ago, when she was the agent who sold us our home, so it was quite lovely that our paths crossed again recently during our house buying and selling journey.... Ver mais

A empresa respondeu

Detalhes da empresa

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Sobre Wards

Escrito pela empresa

Established in Gillingham in 1922, Wards (formerly Ward & Partners) is Kent’s largest independent estate agency. With over 100 years of heritage, Wards has grown from a single branch family-run business into a notable network under the Arun Estates umbrella, serving home buyers, sellers, landlords, and tenants across the Southeast of England.

What sets Wards apart is its "people-first" approach. Built on the core belief that it is people who make a property a home, the agency has built an enduring reputation for outstanding customer service, transparency, and deep local knowledge. To ensure seamless journeys for its clients, Wards offers a comprehensive, all-in-one property service. This includes expert residential sales, lettings, professional valuations, in-house mortgage advice, and conveyancing.

Deeply rooted in the communities it serves, Wards has raised millions of pounds for local charities over the decades. Combining a century of traditional local expertise with modern digital marketing—including virtual tours, massive portal exposure, and open-house strategies—Wards continues to be the trusted partner helping generations of families take their next steps on the property ladder.

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Welcome to Wards, the new name for Ward & Partners

Escrito pela empresa

We are all on our own journey, planning our next move. Wards are here to help make those plans a reality. Whether you are buying, selling or renting, we do everything we can to help you move forwards. If you are looking to sell with Wards, our key goal is to make sure you achieve your asking price and here are just some of the ways we achieve this:
Everywhere online
Your property will be listed on Rightmove, Zoopla, Prime Location and On The Market, plus promoted across social media too.
Throughout Kent
With 42 offices in Kent and a huge database of active customers, with Wards, we may already have your perfect buyer.
An open house
We can carry out an open house, so we have lots of people visit your property at the same time, creating a buzz and the urgency to put in an offer.
Your property at its best
We make your property look amazing, through professional photography and our state of the art virtual tours. And remember, we won’t earn a penny unless we sell your home.
Helping you move forwards

Get in touch today!

The lengths we go to deliver the very best customer service are unmatched...

The lengths we go to deliver the very best customer service are unmatched...
and we continually build on this through weekly coaching sessions to keep our staff focused. In recognition of our efforts, we’ve recently been awarded the ‘Investors In People’ accreditation and the industry-leading Gold award for ‘Training and Development’ in conjunction with the Sunday Times.

Informações de contato


4,7

Excelente

O TrustScore é 4.5 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(6.913)

271 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Selling a property can be very…

Selling a property can be very stressful and a worrying time. We rely on the agent to progress the chain and keep us updated to take any pressures out of this process. I must say my experience of Judy Day from the Rainham, Kent Branch took over my file from the sales team and progressed it in an amazing timely manner. Judy kept me updated weekly, kept the correspondence honest and updated me on the progress and basically took all the worry away from me , from start to finish to get my property with a completed sale in a great time scale. I really wish all agents could be as professional as this, she is a great advocate for Wards. It is the 2nd property Judy has progressed for me and I will return as she has my full Faith to get my properties through to completion. Thank you

16 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear that our colleague provided such exceptional support during what can be a stressful process. It is wonderful to know that we could make the sale of your property a smooth and worry-free experience. Thank you for your continued trust and kind words.

Avaliado com 4 de um total de 5 estrelas

Good customer service…

The company has good customer service and respond to the concerns of the customers promptly.

16 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are glad you enjoyed your experience. We appreciate your positive feedback.

Avaliado com 4 de um total de 5 estrelas

GENERAL GOOD

The promptness with which staff attach to receiving queries and address them is very great; however, l was not very happy regarding length of time with which the landlord finally opened up to discuss the what percentage to be released and l might say, my wife and l, are satisfied with the overall determination.

16 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We appreciate your positive feedback regarding our staff's promptness. We acknowledge your concern about the negotiation timeline, and we're pleased to hear you're satisfied with the outcome.

Avaliado com 5 de um total de 5 estrelas

Committed to achieve

In a very difficult market where I was thinking of moving away from Wards we stuck with the team who, as promised, found us a buyer. Everyone was helpful and committed so Thank You All.

9 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are so glad we could help you find a buyer in a challenging market. Your kind words mean a lot to our dedicated team. Thank you for your positive feedback!

Avaliado com 5 de um total de 5 estrelas

I recently had a viewing with Gabrielle…

I recently had a viewing with Gabrielle from the Canterbury branch she was very professional and friendly and extremely helpful. I would definitely recommend her to anyone looking to buy a property!

11 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We're so glad to hear you had such a positive experience with our team. We appreciate you sharing your kind words!

Avaliado com 5 de um total de 5 estrelas

Was helpful

Was helpful. I like the honesty and transparency

10 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We're glad our transparency was helpful. Thank you for your kind words; we appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Wards highly recommended …

Kim Batchelor has gone above and beyond to push my purchase through on my apartment, she has been so dedicated, efficient and determined to assist throughout the process. Thank you so much Kim!

10 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear about your positive experience and dedication from our team member. Thank you for sharing your kind words!

Avaliado com 5 de um total de 5 estrelas

First class service with excellent staff

So far our experience with Wards has been first class. They have sent us some very nice prospective buyers and we are thrilled that we now have a sale.
Kate Hunter initially saw us and conducted a very pleasant interview with us congratulating us on our beautiful home and detailing our needs and explaining what we could expect from their service.

8 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear about your excellent experience with us and that you have secured a sale. It is wonderful to know our team provided such a positive and helpful service. Thank you for sharing your kind words.

Avaliado com 5 de um total de 5 estrelas

Great Team.

I have always been a little suspicious of Estate Agents and the value they can add. I have now learned to ‘trust the process’. Be Chapman initially appraised our property, accurately and candidly to come up with an acceptable guide value. No sales jargon, no pressure just a good conversation. Sam Turner and Kate Hunter have worked very hard to attract viewers and everyone who viewed the property has been properly qualified and made an offer for our property. Kate Hunter has negotiated on our behalf and done a great job with both purchase and sale. If you are looking for a team that will work with you and keep you informed throughout I can thoroughly recommend the Kings Hill office of Wards.

9 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear that your experience with us exceeded your expectations and that you found our team to be so supportive throughout the process. Thank you for your wonderful recommendation!

Avaliado com 5 de um total de 5 estrelas

Wards lead the way to selling your house

From the first visit into Wards, the staff have all been so kind, dedicated to helping us and extremely professional. Their desire to build a relationship with us was noticed immediately and it was obvious that they were in our side and excusable working with us. We really felt we could rely on them to do their very best for us. At every juncture, communication was clear and professional whilst still maintaining that personal level of integrity.
We could not have had a better experience and would 100% recommend the services of this caring, professional and honest team
Be Chapman, Sam Turner, Katherine Hunter, and Kris Whiteoak were so attentive at every step and even made us feel like we were their priority even though they were always so busy. Can’t thank you all enough. Wards Kings Hill, you were our guardian angels making our dream become reality. Thank you.

8 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear that our team provided such a positive and supportive experience. It is wonderful to know that our dedication to building relationships and clear communication made a difference. We are incredibly grateful for your kind words and appreciate you recognizing our team's hard work.

Avaliado com 5 de um total de 5 estrelas

Helped in buying house

Kim (Sales Coordinator), Gary (Branch Manager), Hannah (Senior Sales & Letting Advisor), Nancy (Sales & Letting Advisor), and Maura (Administrator) helped me a lot with my home purchase process. They indeed helped in making the process faster and smoother.

19 de março de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear that our team provided such excellent support during your home purchase. We appreciate your kind words!

Avaliado com 5 de um total de 5 estrelas

Deegan provided outstanding service…

Deegan provided outstanding service throughout our rental journey. He was professional, responsive, and always willing to help with any questions or concerns.
The process was smooth and stress-free thanks to his support and excellent communication. We are very happy in our new home and would highly recommend him.
Thank you, Deegan

22 de maio de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear about your positive rental experience. It's wonderful that our team provided such outstanding service, making your journey smooth and stress-free. We truly appreciate your kind words and recommendation.

Avaliado com 5 de um total de 5 estrelas

Fantastic Herne Bay team

What a fantastic Herne Bay team of Graham, Emily, Shane, Freya and Ashley were with my house sale and purchase. They all went above and beyond with their work and support. Well done guys!

31 de maio de 2026
Avaliação não solicitada
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Resposta da Wards

We are so glad to hear our team provided such excellent support with your house sale and purchase. Thank you for sharing your positive experience!

Avaliado com 5 de um total de 5 estrelas

Gaby Ervine

Gaby Ervine was so helpful and put us at ease immediately, taking a lot of stress out of the process. She gave us great advice and has kept us updated with pretty much bespoke properties as and when they have come on the market. We’ve been dealing with three estate agents recently and, while they’ve all been great, Gaby at Ward's was the rep who made us feel most at home and really treated us like people and not just customers.

10 de maio de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear about your positive experience and that our team made you feel at ease. It's wonderful to know we could provide helpful advice and personalized property updates. Thank you for sharing your kind words.

Avaliado com 5 de um total de 5 estrelas

Deegan was great

Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.

thanks !

3 de junho de 2026
Avaliação não solicitada
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Resposta da Wards

We're so happy to hear that your first-time renting experience was clear, easy, and stress-free. We appreciate you sharing your positive feedback.

Avaliado com 5 de um total de 5 estrelas

Lee penfold

Maria and Wayne was very helpful when I needed new tenants for my flat all went well

30 de abril de 2026
Avaliação não solicitada
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Resposta da Wards

We're so glad we could assist you with finding new tenants for your flat! Thank you for your kind words.

Avaliado com 5 de um total de 5 estrelas

Thank you Shannon and team at eynsford…

Thank you Shannon and team at eynsford for recently selling our property in Farningham. You have provided an excellent service keeping us updated weekly or more if needed with a very friendly and helpful attitude. Special thanks to Judy Day who was outstanding in her service regarding the liaisons between all parties. She is a credit to Wards.

29 de abril de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear of your excellent experience with us! It was our pleasure to assist with your property sale. We truly appreciate your kind words and positive feedback.

Avaliado com 5 de um total de 5 estrelas

Wards Folkestone- highly recommended

I have used Wards Folkestone to sell my property and have been really impressed with them. Easy to contact, great at providing feedback and their sales progressor Maria Meddings has been incredibly helpful. Maria has provided regular updates and replied to my messages within minutes, which is exactly what you need when dealing with a stressful transaction. Thank you to the whole team.

26 de maio de 2026
Avaliação não solicitada
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Resposta da Wards

We are so pleased to hear about your positive experience with our team. Providing excellent communication and support during a stressful time is always our goal, and we appreciate your kind words.

Avaliado com 5 de um total de 5 estrelas

I am so grateful to Wards for…

I am so grateful to Wards for completing the sale of my ex rental property, I really can’t thank them enough. Having already been through the eviction process and then having a private buyer pull out as they were unable to secure a mortgage, I was seriously considering the auction option as the property needed a lot of renovation work, so glad I didn’t.
As most sellers, I had several estate agents round, I then chose Hannah Forrest (Sales Manager from Wards Gillingham branch) she was the most sincere and honest by far. Straight away Hannah arranged open days on two consecutive Saturdays with a total of 17 viewings 7 offers resulting in one offer 10K over asking price, very happy.
Hannah was my first point of contact throughout however if she was unavailable the rest of the team at Wards were happy to help with any questions I had, if Hannah was unavailable.
Wards worked hard in conjunction with the buyers / my solicitors to ensure the offer became a sale and contracts were very quickly signed. Wards had exceptional market knowledge, sensible advice and were professional and reliable throughout and as such I would like to thank the rest of the team Kim.Batchelor (Senior Sales Co-Ordinator)
Gary( Branch Manager) and Jenny (administrator) for all their hard work and help throughout this selling process.

12 de maio de 2026
Avaliação não solicitada
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Resposta da Wards

We are so grateful for your incredibly kind words and are delighted to hear about your positive experience. It truly means a lot to us that we could assist you through such a challenging process, especially after the difficulties you faced. We are thrilled that our team's dedication and market knowledge led to such a successful outcome for you. Thank you for recognizing our hard work.

Avaliado com 5 de um total de 5 estrelas

aimi of wards walderslade

Would like to thank aimi of wards walderslade for finding our last ever home it’s beautiful never thought we could owned anything like it so happy many many thanks Kathy and Ken brown

6 de maio de 2026
Avaliação não solicitada
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Resposta da Wards

We are so happy to hear you found your beautiful home! Thank you for sharing your wonderful experience with us. We truly appreciate your kind words.

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