I don't know why Trust Pilot ranks this company so low. I had a fantastic experience with them. I found a gorgeous salt and pepper mill set online and it was quite expensive. Wasserstrom was selling t... Ver mais
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Veja o que dizem as avaliações
Ordered 24 beer can glasses. I was kinda nervous some would show up broken but they arrived pretty quick and all we're packed well and unbroken. Also the price was way less than elsewhere (couldn't fi... Ver mais
Bought two cookie sheets recommended by Cook's Illustrated. Had question and emailed about shipping date and rep got right back to me. Shipping was extremely fast, especially considering it was duri... Ver mais
I purchased wine glasses through Amazon. Wasserstrom fulfilled the order. When I opened the box, I realized I ordered the wrong glasses. I called the company directly and was given easy instructions... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Headquartered in Columbus, Ohio, The Wasserstrom Company is the world's leading restaurant supplier and distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products, like kitchen supplies and catering supplies, from the industry's leading manufacturers.
Informações de contato
477 S Front St, 43215, Columbus
- 866-634-8297
- admin@wasserstrom.com
- www.wasserstrom.com
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Como esta empresa usa o Trustpilot
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Bad Shipping, Good Customer Service
It was comical to receive one half of a mop broom.....kinda' dopey when it came to those in the packing department. What are you going to do with one half of a broom handle? Ask for the rest of the product, correct? Well, even though there was a mistake in shipping, customer service immediately corrected the error in packing and sent us "the rest of the broom", new head and all. Congratulations fora job well done.
Poor delivery
Where you say 4 to 5 days delivery...it took almost 10.
Never again.

Resposta da Wasserstrom
Great experience
Friendly and honest staff. Quick delivery of our 220v mixer for use overseas as missionaries.
3 weeks to deliver 2 frypans!
As a former Lincoln employee I was disappointed that it took over 3 weeks to get a 10" & 12" skillet. When this operation was in Ft. Wayne, this stuff shipped next day.
Great product
Very happy. Great product. Price dwell. Shipped in a timely manor.
Miniature cast iron skillets
These are the cutest little skillets made by Lodge. They're pre-seasoned and a good price. I plan to make Tatin Tarts in them and give as gifts.
exactly what I wanted
The Dexter filet knife is super sharp and carbon steel for easy sharpening when needed. Fast shipping
Wasserstrom is a great dependable Company
I am opening a new restaurant and have ordered several times from the Wasserstrom online inventory. They have been very prompt in all of my dealings, including having to return an order. They replied immediately to my email questions, gave accurate info on how to return the items and reimbursed my credit card in a very timely manner. I am very satisfied with both the products and the customer service. I highly recommend them.
it was okay
My order was processed fast and shipped quickly, how ever when it arrived at our facility it was damaged (probably in transit). Other than it arriving broken (which was fixable) everything else was smooth and seemless.

Resposta da Wasserstrom
Lousy Service
I ordered some deli trays that I needed to fill my Thanksgiving cookie orders. I ordered them on 11/14/14. I tried to track my order but was unable to. I called Wasserstrom and got no answer (it was a weekend). I sent an e-mail and got no answer. I finally got in touch with someone there on 12/1/14 and asked about my order. I was told it was lost in shipment. Couldn't someone have contacted me and told me that so I could have either reordered or cancelled the order. Instead, I had to run around town at the last minute looking for the trays I needed. I don't plan to order from Wasserstrom again.

Resposta da Wasserstrom
Great price
The plates were priced great and they we rec'd these on time. We did have 3 plates that were broken and I sent an email but the email was never answered. I called Customer Service and this was taken care of immediately.
MADE MY DAY!
I ORDERED TWO ITEMS. THEY WERE BOTH RECEIVED WITHIN A VERY SHORT TIME! I WILL USE YOU AGAIN.
Got exactly what I needed and got it fast and inexpensively - perfect!
I was looking for chair glides and found them through Google search - they were inexpensive - I ordered enough to do all four of my chairs and they got here very quickly. Perfect transaction. Thanks!
Wasserstrom is terrific!
Price is unbeatable, service without flaw and fast to boot.
5 Stars!
5 stars: Excellent – no reservations, I would recommend this company to anyone
Great service!!
Package came fine, on time and you had great price. Thank you!!
Quick and outstanding service!
I was very please with my purchase and for the quick and outstanding service provided by Wasserstrom. Thank you!
GREAT ITEM & SERVICE!
PURCHASED ITEM FOR A FRIEND BECAUSE I KNEW SHE LIKED COBALT BLUE. I WAS PLEASED WITH THE GLASSES AND SHE WAS THRILLED. THANK YOU FOR YOUR PROMPT SERVICE.
Back Ordered 2/3 of order
Ordered 3 little springs and received 1 rather quickly, still waiting on other 2. Received email that they were shipped. Waiting patiently.
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