Water Features Avaliações 

Avoid. Unfortunately this shop appears to be a scam - the product delivered does not match what is advertised on the website. We have essentially paid £400 for a bucket and a small stone, smaller than promised. It arrived dusty and not fit for purpose. Customer service was extremely unhelpful and were unwilling to pay for returns. We are now looking to pursue further action.

Be careful parting with money to this company.
We purchased a water feature for almost £500, this was to be the centre piece of our new patio. The water feature was out of the wind, against a wall and surrounded by pot plants but due to a design fault, as soon as we plugged it in it splashed water all over our new patio, which meant we can’t sit near it. The splashes are constant and down up to 2 metres. This means we haven’t turned it on since we bought it other than to take videos to send to the small claims court.

Louise is the one man band that works for this company, she was completely inflexible on our predicament, no offer was made to investigate, exchange or refund. We just had to accept that this company had taken our money and we couldn’t turn on the water feature because we would get wet if we sat near it.
We were told that there was no fault, we must have put it in a windy spot, which is not the case. They made this claim without seeing our garden which is small.

We are now pursuing this company through the small claims court to get our money back.

This is an honest review to try to stop others falling into the same position as us.

Laughably, this company state ‘hassle free 14 day returns’ this is not true, lots of stress and disappointment and plenty of hassle.

#1000038267

Range of available water features was fantastic and all at competitive prices. We purchased a solid granite feature which was delivered quickly and extremely well protected in a custom crate on a pallet. Customer service were very helpful with pre and post sale enquiries and the product is of great quality.