Waterstones Avaliações 5.178

Just want to express my gratitude to Jon, Carolyn & Sharon from the Colchester branch for there service on Friday morning. They had clearly had a very busy morning and exhausting few hours, yet when I popped in there service was fantastic and went the extra mile when serving me. We all had a moment to breath and shared a laugh and in a world where this is becoming few and far between in retail that carried through the day and into the weekend and has made a lasting impression.

I really appreciate there patients and the moment of laughter that brightened my day. A+, 10/10 100% each of them.

Waterstones online are abusive and restrictive with their review policy. They are censorous and controlling, manipulating what people get to hear and learn about. Myself and four associates have had our accounts blocked and been banned from writing reviews for making critical comparisons about two books, where one of the authors has been accused of plagiarism and copyright infringement. We didn't wade in on the row and our only opinions were concerning the quality of the books, as they were virtually identical in many ways, this was an obvious thing to do. Waterstones just blocked us didn't have the decency to explain why, we were given the runaround by staff when we tried to complain, the staff manning their chat are the worst I've ever dealt with. We were passed from pillar to post and asked for our email addresses and names. No explanation yet. You are a disgrace Waterstones. I should add here that every other book seller and online platform have published the very same reviews you blocked us for. Waterstones not only refused our reviews, or neglected to tell us what if anything violates their policy, and allow us to change the wording. But they sneakily block us. What kind of book seller enables copyright violation? Takes away readers' right to their opinion? Shame on you for your despotism. We will be boycotting you from now on and will encourage every reader we know to do the same.

Waterstones Plus card wasn't scanning. Lisa in the Support team was able to quickly find out the card had expired and renewed it for me with no hassle.

I had an account issue and support was able to help me quickly and efficiently. Thank you, Lisa, for your help!

Wonderful customer service team! They always get back to me quickly and are always lovely. Super helpful, even when I make silly mistakes like accidentally cancelling an order!

Hayley in the customer service team was incredible! Thanks so much Hayley!

Best customer support service ever! Thank you Lisa, you are wonderful 🙏

There’s not enough stars to rate this store. Regulars at Burton on Trent and Lisa is a complete asset to the company. Her knowledge is encyclopaedic. I seem to always buy a book when I go in…
The rest of the team are knowledgeable and friendly. I cannot say enough positives about the store. I need a new book case!
Helen

Customer service response was quick and efficient. Dealt with order query immediately and resolved issue.

ordered my books from waterstones and they came really quickly but unfortunately the delivery drivers damaged the spine of one of the books. I complained to waterstones wanting a new copy knowing the delivery drivers cannot do anything and they responded quickly and are given me a new copy while i return the damaged one. I really appreciate this type of customer service as i have been shopping from waterstones for 6 years now. Thank you Waterstones!

I was sent the wrong bookset and reached out to customer service. Lorraine was super helpful and has arranged a delivery of the correct bookset for me. Really friendly and quick to resolve issues.

Good Customer Service. Had 3 books ordered but only 2 sent. When getting in contact with Customer service they sorted it straight away with no problems and missing booked arrived the next day. Would certainly use again.

Had an issue syncing my card to the app and the Waterstones customer service team went over and above to help me. 5 star customer service! 😍

Very quick response and with a very helpful, thoughtful and kind customer service team! Love Waterstones!

The shipping company apparently made my book swim accross the ocean to vienna and it arrived totally soaked. The lovliest employee georgina was able to sort the issue out and get me a replacement copy faster than sonic the hedgehog can run, i will put in a petition with the pope to make sure she gets declared a saint, and her pillow shall be cold at all times!

I had to complete my registration membership and had a problem doing this. When I contacted customer support this was solved efficiently and I now have digital access to Waterstones as well as being able to use my card.

Waterstones est une valeur sûre ! Je commande beaucoup d'éditions spéciales depuis deux ans et je n'ai jamais rencontré de problème. J'ai contacté deux fois le service clients et à chaque fois, ils ont trouvé une solution immédiate à mes problèmes (un changement d'adresse sur une précommande et une commande validée deux fois par erreur). Bref, je recommande les yeux fermés !

I've contacted the customer service team on a few occasions and every time they've been brilliant. Always friendly, attentive and very helpful.

I received some books that had sustained water damage in transit. Michael in customer services replaced them for me with no issues. All my emails were replied to quickly and politely. Great experience, will definitely order from them again.

Great Customer Service from Cecilia at Waterstones Customer Support, I had a problem with a book a received in the post, and she resolves straight away for me, very informative and quick. So many thanks :)