The Welsh Cheese Company Avaliações 

2.702
•
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Took a chance ordering online, as I didn't have time to get to a local cheese shop in time for my son's birthday. I needn't have worried. I went for the lucky dip hamper, which was excellent value for... Ver mais

Avaliado com 5 de um total de 5 estrelas

I wanted a cheese stack for a wedding 'cake' and Tom couldn't have been more helpful in advising which cheeses would form a cake (and not a tower!). The descriptions of cheese on the website ar... Ver mais

Avaliado com 5 de um total de 5 estrelas

First off my friend was delighted with her birthday present which was the most important thing, but everything was perfect and arrived bang on time so she said. The Welsh Cheese Company offers a fault... Ver mais

Avaliado com 5 de um total de 5 estrelas

Easy to order, with excellent delivery packaging to ensure fresh produce, and arrival on time, even after amended requirement. A single sheet tasting notes enclosure would be very helpful for sharing... Ver mais

Detalhes da empresa

  1. Loja de Queijos
  2. também em
  3. Delicatessen
  4. Fornecedor de Brindes
  5. Loja de alimentos orgânicos
  6. Loja de Frios
  7. Loja de Souvenirs

Escrito pela empresa

We sell superb artisan cheeses from Wales' best independent cheesemakers. We specialise in gift boxes, hampers and carefully curated cheeseboards. We stock over 60 of the very best Welsh cheeses, and work with 15 fantastic producers. Established in 2017, the business has gone from strength to strength, but we've never strayed from our core purpose, which is to champion Welsh cheese to our customers all over the UK.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.702)

300 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fantastic service and great cheese

The cheese was delivered on time and brilliantly packed with ice blocks. I loved the cheese labels and the taste of all the cheeses was fantastic. Would definitely recommend and have already ordered again! Thank you so much.

6 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Very tasty

Delivered on time. The cheese I’ve bought is excellent quality, we particularly like hafod cheddar - extremely tasty. Like also the information about how to keep the cheese.

25 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Easy to use ordering service

Easy to use ordering service. My friend was absolutely delighted with her gift voucher and has already ordered her cheeses which she receives this Friday!
Will be using your service again!

25 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Fantastic cheese

Fantastic cheese, fantastic customer service. Fast delivery, well packaged, excellent communication. Will definitely order again

20 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Parcel was delivered by DHL and left…

Parcel was delivered by DHL and left for 7 hours in a wheelie bin on a very hot day. It was a new mum hamper for my daughter who loves cheese! Unfortunately she was unable to eat it as the chiller blocks had defrosted, and being a new mum, she didn't want food poisoning. I contacted the company and 2 days later, a brand new hamper arrived for my daughter. Excellent service as it wasn't their fault but that of the delivery company.

22 de maio de 2026
Avaliado com 3 de um total de 5 estrelas

Fantastic cheese hamper but let down by…

Fantastic cheese hamper but let down by delivery company who, despite being asked to allow time for recipient who has mobility issues just tapped on a window and roared off leaving the cheese on the step on a very hot day. They have failed to respond to my concerns. Need to change your delivery company, they are damaging your reputation

21 de maio de 2026
logotipo da The Welsh Cheese Company

Resposta da The Welsh Cheese Company

Hi Mark
I'm very sorry to hear that the delivery driver didn't allow time for the recipient to get to the door as instructed. That's not the service that we expect from DHL. I'm going to take this up with our account manager straight away.
Thanks for letting us know though. We'll be very happy to put this right in whatever way we can. Would you like us to send a replacement hamper if any of the cheeses were compromised by being left outside?
We've used all of the major delivery companies over the years (other than the very cheap ones) and to be honest we find that DHL offer the most reliable service, but sometimes their drivers let them down, and it's always very frustrating when this happens. We pass every example like this back to them to let them know where their local service needs to improve.
I'm very glad to hear that you're pleased with the hamper, but apologies again for the issue with the delivery. Please do get in touch with us directly if we can do anything else to put this right for you.
All the best
Tom

Avaliado com 2 de um total de 5 estrelas

Ordered cheese for our wedding - disappointed

Ordered cheese for our wedding, but there was confusion over the use-by date due to unclear printing. Although it was confirmed to be in date, it caused unnecessary stress at an important time.
Customer service also felt quite dismissive, which added to the frustration. Overall, I’m disappointed with how the situation was handled.

22 de maio de 2026
Avaliação não solicitada
logotipo da The Welsh Cheese Company

Resposta da The Welsh Cheese Company

Hi Laurie,
I’m sorry to hear that you felt disappointed with how your concerns were handled after the many emails we exchanged over the past couple of weeks. Having reviewed everything carefully, I’m genuinely unsure what more we could reasonably have done.
Your Little Celebration Cake order was delivered as scheduled on 21.05.26, in time for your wedding the following day. After receiving it, you contacted us regarding the best before date label on the 500g Blue Wenallt cheese included in the cake. While the cheese was dated 27.06.26, there was a slight imperfection in the printing of the “06”, and you queried whether the label might instead read 27.05.26.
We responded within 30 minutes to reassure you that the label read '06' and immediately offered a replacement if there had been any error. To provide further reassurance, we also sent photographs of labels from the same batch and comparison images showing the printed numbers more clearly.
When this still did not reassure you, we arranged for Hannah from Brookes Dairy, who makes and labels the cheese herself, to phone you personally and confirm that there was no issue. All of this took place on the same day your order arrived, which is why I’m disappointed that our response has been described as dismissive, as we worked hard to address your concerns as quickly and thoroughly as possible.
As you mention in your review, we confirmed there was no issue with the date. Even had the cheese been dated 27.05.26, as first suggested, it would still have been within its best before date for your wedding on 22.05.26.
Despite the extensive steps we took to reassure you, we also issued a refund exceeding the value of the cheese in an effort to resolve the matter.
We are always keen to learn and improve, and while we are certainly not perfect, we care deeply about customer service. If there is something specific you feel we should have done differently, I would genuinely welcome that feedback.
Best wishes,
Tom

Avaliado com 5 de um total de 5 estrelas

Ever so tasty

Ever so tasty - service was excellent. Bought for our wedding arrived well packed and cooled.We will replace our mature welsh cheddar with yours going forward

19 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

5* Customer Service

The delivery company (DHL) delayed the delivery and the 1st order of cheese arrived in not an edible condition. However, I reached out to The Welsh Cheese Company who's customer service was 5*. They immediately arranged for a replacement order to be sent, which arrived still chilled. It is so pleasing to receive such good customer service and a special thanks to Pax, who dealt with this so quickly and professionally.

26 de abril de 2026

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