What Cleaning Avaliações 

67
O TrustScore é 4 de um total de 5

4,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Soska and Robert completed a whole top to bottom clean of our property following refurbishment works and did a brilliant job. The attention to detail was exceptional considering how messy and dusty ev... Ver mais

Avaliado com 1 de um total de 5 estrelas

I recently hired this company to professionally clean my flat, before handing it over to a new tenant. This was done at my estate agent’s recommendation. They quoted £2,100 plus VAT without inspecting... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’m extremely impressed with the quality of service provided by What Cleaning. The team was friendly, reliable, and went above and beyond to ensure everything was cleaned to the highest standard. Thei... Ver mais

Avaliado com 5 de um total de 5 estrelas

We were really happy with the wonderful work Gabor did on Friday. He arrived on time, was very courteous and was especially nice when our working cocker ran off with one of his shoes! He did a superb... Ver mais

Detalhes da empresa

  1. Serviços Residenciais

Escrito pela empresa

Professional cleaning services with dazzling shine. End of tenancy, pre-tenancy and residential cleaning services in London and the home counties.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

67 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(67)

19 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service!

I have worked with What Cleaning for a number of years now.

Their customer service is fantastic; they really do go above and beyond and take accountabilty when needed.

Would most definitely recommend their services!

29 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best in business

I have been working with What Cleaning for the past 15 years. I got to know them when working for a large corporate agency, then when I moved on to a different employer, I took What Cleaning with me, and when I started my own business then What Cleaning were my go to cleaning company. I have seen and tried many cleaning companies, and hand on heart What Cleaning are the best cleaning company in business! Always polite, professional and thorough.

Everyone from the girls and the guys in the office to the cleaning teams - no fuss, no mucking about, no complaining, nothing is ever too much or too hard - just pure joy to work with! You save my sanity both in work and in life every single day and for that I am eternally grateful!

Keep up the good work!

And THANK YOU!!!

29 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Incredible cleaning

Incredible cleaning , to the best standard , staff are excellent , especially Adam , have used this company for years , never a problem .

3 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Clean

Excellent deep clean following a lot of maintenance work in my home. Cleaners were professional and very thorough in what they did. This is the 2nd time I have used Whatcleaning and will definitely use them again in the future.

16 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This team are awesome

This team are awesome.

I have been working with What Cleaning! for my entire time working as a property manager. I have brought them to all the companies I have worked for and they all agree they are reliable and the cleans are excellent. It's always nice when I get feedback from clients saying the same praises each time I use them and recommend them. I can't thank them enough for the work they have done for me over the years

17 de novembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Had an end of tenancy clean with them a…

Had an end of tenancy clean with them a month ago. Following the clean, I raised a concern regarding a damaged blind. I'm not entirely sure it was them however they sent an engineer out immediately and rectified. very happy with how they dealt with this ontop of a great clean. Would gladly use again.

21 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve used WHAT

I’ve used WHAT! Cleaning for 10 years - always polite, prompt and willing to help. Their service is fantastic and their cleaning results are always fantastic.

21 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I've been working with What Cleaning…

I've been working with What Cleaning for many years, and they are always flexible and transparent when it comes to bookings.

If we experience any issues, they are always willing to reattend and correct omissions.

Staff is always friendly and helpful.

Highly recommend working with them!

17 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Needed an end of tenancy clean…

Needed an end of tenancy clean conducted at short notice due to another company cancelling on us last minute. "What Cleaning" done a fantastic job facilitating our requirement at the 11th hour and the job carried out was impeccable.
Will definitely use again and recommend to anyone that requires their services.

19 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding service!

Fantastic service. Fast, efficient and polite. Had an end of tenancy clean and was not disappointed by the outcome. By far the best cleaning company I have used. 5 STAR!!!

16 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic!

cant fault these guys. turned up on time, dressed in uniform and all had a smile on their face. carried out our yearly spring clean and will definitely be using them before the family arrive for Xmas to whip the ovens and carpets into shape.

16 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional

Used what cleaning last week for an end of tenancy clean and what can I say ...... absolutely amazing job done by the team .
I was recommended by a friend and will recommend these guys to everyone that may require this service.
Fantastic job guys

9 de novembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Excellent service

Really good service very happy
The office was very efficient
Service we received was fantastic
My house has never looked so clean
The cleaners themselves were a pleasure and very attentive to detail

16 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

End of tenancy clean not even ‘domestic clean’ standard

We booked an end of tenancy clean that on checking out of the property was marked as ‘less clean than a domestic clean’. While some areas were cleaned there was many places left with layers of dust. Even when provided with the evidence of the poor clean (including photos and inventory report) we were told by What Cleaning the property was only 5% less clean than the standard expected, which was clearly untrue and didn’t match the written and photographic evidence. We had previously used the company and were happy with the service and recommended to many people. Following this experience and the negative customer service when we tried to follow up, I would never use again or recommend. We were offered a reclean, however we repeatedly said this was not possible and the landlord would not grant access, as it was an end of tenancy clean.

17 de agosto de 2022
Avaliação não solicitada
logotipo da What Cleaning

Resposta da What Cleaning

Hi Rebecca,

Losing a repeat customer is always a very sad loss for us and for the experience you have received, we are deeply sorry.

We do not offer any excuses for the service you have received but more importantly, would like to see how we can rectify our relationship.

Please feel free to message into the office quoting trustpilot and a representative will be waiting with a more sufficient response.

We look forward to hearing from you and assure you once more that your custom is very much valued.

Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

Horrible experience with an end of tenancy clean. The flat was left absolutely filthy with the cleaners doing the bare minimum. The bathroom and living room floors were full of dirt, no dusting or cleaning of the cabinets, blinds, or anywhere not immediately visible. The walls of the bathroom were dirty, dishwasher and washing machine dirty. I called them to come back and clean again and instead of fixing the issue, they used some harsh product on my wood floors damaging them and resulting in me having to spend £1400 to resand and polish the floors. Cob webs on the walls. It was honestly the worst clean I have ever seen. I managed to finally get a refund for the clean but the damage they caused was far greater than the amount I got back and I had the spend my first weekend cleaning day and night. Avoid at all costs.

24 de agosto de 2022
Avaliação não solicitada
logotipo da What Cleaning

Resposta da What Cleaning

Hi Sepi,

We would like to begin by offering our sincere apologies for the service that you have received. We would like to assure you that the experience you have used with What Cleaning is not regular for us and would like to further apologise for this.

All of our cleaning operatives are precisely trained in all aspects of professional cleaning including the safe handling of chemicals. The teams are also trained to carry out a full cleaning report and checklist. Sadly, the service you received was from a team who fell far short of their training and are no longer with us due to these factors and others that did not align with our standards and professionalism.

I would like to further assure you that if you were to return for another service, we would ensure that you receive a clean from one of our most experienced teams and hope to revitalise your relationship with our services.

We look forward to hearing from you in the future.

Avaliado com 2 de um total de 5 estrelas

Appalling customer service

I was charged £570 for the clean, travelled very early from Milton Keynes to London to meet the team at 9am, only to have them show up 2 hours late and not complete the clean in time for my inventory clerk's arrival at 3pm (as had been promised in writing and over the phone).

Myself and the inventory clerk not only had our time wasted but the clerk also had to re-attend on a Sunday to complete the checkout outside of her usual working hours.

As the clean they provided in the end was of a good standard, they would not offer even a partial refund.

Yes, the clean was satisfactory but surely communication with and respect towards your customer and their time is just as important?

I would not use this company again and only did so because my landlord recommended them and heavily insinuated I would not get my deposit back if I used another company. Appalling customer service all round.

31 de agosto de 2022
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais