I don't often take the time to write reviews but I was so delighted with the outstanding customer service I received from Steph and Dave I felt compelled to do so. I had a mechanical problem with the... Ver mais
Localização
Trocar localizaçãoGO Outdoors, Coventry Business Park, CV5 6RN Coventry, England, GB
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Veja o que dizem as avaliações
Step too step video on how too build your bike I also liked when you phone it was so easy too speak and understand a member of the team at wheelbase did find the online buying of the bike a bit stress... Ver mais
Today I have received excellent customer service and advice regarding purchasing an E Bike fom this company. Thank you Arron, always pleasant to receive such good customer service 😊
Arrived all in order and when needed help was given it politely and promptly .
Detalhes da empresa
Sobre Wheelbase - Coventry
Escrito pela empresa
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareInformações de contato
GO Outdoors, Coventry Business Park, CV5 6RN, Coventry, England, Reino Unido
- 0247 710 2333
4,3
Excelente
11 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 30% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fairly straightforward transaction…
Fairly straightforward transaction wheels and tyres ..stunning!!
22 de fevereiro de 2026
Avaliação não solicitada
Excellent customer service, thank you 🙂
Today I have received excellent customer service and advice regarding purchasing an E Bike fom this company.
Thank you Arron, always pleasant to receive such good customer service 😊
29 de julho de 2024
Avaliação não solicitada
Excellent service throughout
Clear product information and choice. Excellent product (windproof cycling jacket). Quick delivery.
2 de abril de 2024
Very disappointed with the range of…
Very disappointed with the range of women’s cycling clothing. Very little to choose from and no waterproof trousers. Also very expensive and not accessible to the average commuter cyclist.
30 de janeiro de 2024
Avaliação não solicitada
Resposta da Wheelbase - Coventry
Hi Beth,
Sorry we didn't meet your expectation, with a large range of womens clothing in store, we do try to keep every aspect covered, if we don't have something you need in stock, we are able to order it for delivery in just a few days.
Best regards
Wheelbase
A very positive customer experience.
I don't often take the time to write reviews but I was so delighted with the outstanding customer service I received from Steph and Dave I felt compelled to do so. I had a mechanical problem with the seat post on my bike which Steph resolved quickly and satisfactorily. Dave also offered to check and adjust the pressure on my suspension forks which he was under no obligation to do. All in all a very positive customer experience.
8 de janeiro de 2024
Avaliação não solicitada
Helpful and professional
13 de setembro de 2023
Step too step video on how too build…
Step too step video on how too build your bike I also liked when you phone it was so easy too speak and understand a member of the team at wheelbase did find the online buying of the bike a bit stressful..
4 de setembro de 2023
Store is too hot
Went into the store to pick up my bike after 6 week check. The store in on a mezzanine level in Go Outdoors. This level in the heat was way too much to bear. I had to send my 12 year old daughter and dog downstairs where it was cooler. I felt so sorry for the staff to have to work in that heat. So issues with the staff and my service but I doubt they can be that effective working in that heat. I won’t visit the store in hot days! Come on Wheelbase look after your staff and customers.
10 de junho de 2023
Avaliação não solicitada
Resposta da Wheelbase - Coventry
Hi Walter,
Thank you for taking the time to write this review,
The temperature will be back to normal very soon! the AC system in store has malfunctioned at the worse time possible!
Hope to see you in store soon.
Best regards
Wheelbase
Arrived all in order and when needed…
Arrived all in order and when needed help was given it politely and promptly .
27 de agosto de 2022
Very happy with this company would…
Very happy with this company would definitely recommend. A1. 👍
3 de julho de 2022
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