We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Ver mais
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Veja o que dizem as avaliações
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal... Ver mais
I picked up a new Trek Checkpoint ALR4 from the Lakeland store recently and the whole experience was great. James helped finesse the final touches on the bike to fit and add a few accessories; he also... Ver mais
I ordered a road bike online from Wheelbase and the whole experience was excellent. The bike arrived well-packaged in a box with the frame protected and the wheels wrapped securely. Assembly was i... Ver mais
Detalhes da empresa
Sobre Wheelbase
Escrito pela empresa
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareInformações de contato
Mill Yard, LA8 9LR, Staveley, Reino Unido
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Excelente
3 mil avaliações
Pede aos clientes que avaliem
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Respondeu a 20% das avaliações negativas
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Patronising service
This review relates to the workshop only, sales is fine.
We took a bike in for some work to be carried out, this was done promptly. When picked up the mechanic was very dismissive of our concerns and patronising in his manner. When asked for guidance he insinuated that the problem was us and not the bike.
We have been cyclist for many years, the problem was definitely the bike, but he wouldn't listen.
Have been put off returning after being a customer for many years.
23 de fevereiro de 2026
Avaliação não solicitada
What pleasure to have a company
What pleasure to have a company that really looks after you both when ordering and after, communication was superb,excellent service nothing was to much trouble
23 de fevereiro de 2026
Avaliação não solicitada
Fairly straightforward transaction…
Fairly straightforward transaction wheels and tyres ..stunning!!
22 de fevereiro de 2026
Avaliação não solicitada
Great company to buy from
Great company to buy from, had some issues mainly with the courier company and they sorted out as quickly as possible. They done everything they could to make sure I was a happy customer. I would recommend.
12 de fevereiro de 2026
Avaliação não solicitada
The very helpful and knowledgeable…
The very helpful and knowledgeable staff
Particularly George who was great
And the range of products you sell
5 de fevereiro de 2026
Fast delivery and very helpful with…
Fast delivery and very helpful with advice.
3 de fevereiro de 2026
Great service communication
Great service communication - bike arrived well packed and well protected within the box.
2 de fevereiro de 2026
Great service and arrived very quickly.
2 de fevereiro de 2026
Cycling jacket
The product is excellent but I had to go to the next size up to obtain a better fit.
30 de janeiro de 2026
Superb thank you
Superb thank you, bike delivered as expected. Bike nicely packaged and well protected, yet to ride and make sure all is well but everything looks spot on!
30 de janeiro de 2026
Great price and speedy delivery
30 de janeiro de 2026
Great customer service
I purchased a pair of expensive bib tights from them which developed a problem, the team at Wheelbase helped me resolve the issue with the manufacturer. Great customer service.
29 de janeiro de 2026
Avaliação não solicitada
Great deal with the current “trade…
Great deal with the current “trade in”offer. This resulted in a really good discount on a review winning, in demand bike.
I’d also like to say that I’ve never seen a bike so carefully packaged for delivery.
Carefully and expertly protected in foam and pipe insulation and boxed to arrive with me completely unscathed.
Top service!
7 de janeiro de 2026
Excellent service from the guys at WB
8 de janeiro de 2026
Great experince
Great experince. Really good support when we received the bike to help it match the Bikefit my wife had done. Really happy.
7 de janeiro de 2026
Excellent service along with great…
Excellent service along with great communication
6 de janeiro de 2026
Fast delivery.
6 de janeiro de 2026
Good bike; Bad delivery
As many others commented, great bike build quality, but consistently being let down by their delivery partner, DX.
5 de janeiro de 2026
Avaliação não solicitada
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