I visited the shop in Covent Garden end of March this year and bought a tin of White Hot Chocolate. This past weekend picked up the tin from my cupboard to check expiry date. 12/01/2021!! Good grief.... Ver mais
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Veja o que dizem as avaliações
I’ve always enjoyed whittards hot chocolate but was disappointed with a new flavour. I sent feedback via email and Saraan picked it up. Replied within minutes and did much more than necessary to resol... Ver mais
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I ordered four canisters of tea. When I received them one canister had opened up & spilled everywhere in the packaging. I immediately contacted the company and received an immediate response from Sar... Ver mais
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Even though there was some damage to my order, that has been quickly rectified. I received the order Sat, July 11. Sent pics to seller and note about shipment the same day. Received email on the... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our priority is to buy the best, listen to our customers and provide them with an exceptional range of products.
Informações de contato
25 Western Avenue, Milton Park, Abingdon , OX14 4SH, OXON, Reino Unido
- 01993 223 733
- info@whittard.co.uk
- www.whittard.co.uk
4,5
Excelente
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I recently ordered a Covent Gardens tin…
I recently ordered a Covent Gardens tin for international delivery. Unfortunately, the order was lost in transit. But five stars are still warranted; despite obstacles with delivery being out of Whittard’s control, representative “Sarann” did an excellent job trying to track the order, communicating the issue in a respectful manner, and offering realistic solutions promptly. Outstanding customer service. I appreciate the transparency. Additionally, sipping their tea is always a joyous and grounding experience for me; life being life (unpredictable) will not deter me from placing future orders. Thanks so much, Sarann!
10 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your thoughtful review. We're sorry your order was lost in transit, but we're delighted Sarann was able to support you with clear communication and care throughout. Your kind words and continued support mean a great deal to us. We look forward to welcoming you back for your next order. The Whittard Team.
Replacement of tea
I ordered four canisters of tea. When I received them one canister had opened up & spilled everywhere in the packaging. I immediately contacted the company and received an immediate response from Sarann. She was very prompt in sending me a replacement. She was very courteous & understanding as they were purchased for gifts. Great customer service & wonderful products.
13 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We’re sorry one of your tea canisters arrived damaged, but we’re so pleased Sarann was able to assist quickly and provide a replacement. We truly appreciate your kind words and are delighted our products will be part of your gifts. Thank you for choosing us! The Whittard Team.
I visited the shop in Covent Garden end…
I visited the shop in Covent Garden end of March this year and bought a tin of White Hot Chocolate. This past weekend picked up the tin from my cupboard to check expiry date. 12/01/2021!! Good grief. Decided to contact office to let them know. Within 24 hrs, dealt with Sarann in customer service, gave her requested information/details/pics and they are sending a new tin to my son. BTW, I live in Canada so thought I was totally out of luck. Best customer service ever!!!
30 de março de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for sharing your experience. We’re sorry for the issue with your hot chocolate tin, but we’re delighted Sarann was able to assist you quickly and arrange a replacement. We truly appreciate your kind words and are so pleased we could help, even with the distance involved. We hope your son enjoys the new tin! The Whittard Team.
Excellent customer service
I’ve always enjoyed whittards hot chocolate but was disappointed with a new flavour. I sent feedback via email and Saraan picked it up. Replied within minutes and did much more than necessary to resolve the issue. As I was unable to visit a store for an exchange via ‘taste promise’ Saraan arranged for an alternative to be delivered. Outstanding customer services and a kindness that is much appreciated. ⭐️⭐️⭐️⭐️⭐️
14 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We’re sorry the new flavour wasn’t quite what you expected, but we’re delighted Saraan was able to help and arrange an alternative for you. We truly appreciate your kind words and are so pleased you had such a positive experience with our customer service team. Thank you for your continued support! The Whittard Team.
Glass teapot warmer
Even though there was some damage to my order, that has been quickly rectified. I received the order Sat, July 11. Sent pics to seller and note about shipment the same day. Received email on the next day, SUN, July 12 that a I would hear something soon. THE VERY NEXT DAY Monday, July 13, an email that Whittaker’s was shipping a new teapot warmer immediately!!! How’s that for service??? I must admit, a much more conscientious company as I have ever done business with. USA companies, some I’ve dealt with could take a lesson from you. Thank you so much, Definitely doing business with your company again…and my friends will hear about you as well. Keep up the good work and the outstanding customer service!
Bette LaMay
USA
11 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that, although your order arrived with some damage, our team was able to resolve the issue quickly and leave you with a positive experience. It's especially rewarding to know that our customer service made such a great impression.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team. They'll be thrilled to know their efforts were appreciated.
Thank you again for your support and for recommending us to your friends. We truly look forward to welcoming you back to Whittard in the future. The Whittard Team.
Whittard of Chelsea - Great tea, great customer service!
Whittard of Chelsea has wonderful tea selections and outstanding customer service. Recently my order was lost during shipping from the UK to the US, and Sarann, a Whittard customer service advisor, promptly replied to my email, checked into the details of the lost order, and issued a replacement order. Great service, great tea!
8 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you're enjoying our teas and that you had such a positive experience with our customer service. It's especially pleasing to know that Sarann was able to assist you promptly and help resolve the issue with your order.
We'll be sure to pass your kind words on to Sarann and the wider team—they'll be delighted to hear your feedback.
Thank you again for your support. We truly appreciate it and look forward to serving you again in the future. The Whittard Team.
Sarann was really friendly and helpful…
Sarann was really friendly and helpful in resolving the payment error, lovely team and tasty products!
6 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind review and words on Sarann's assistance. The Whittard Team.
Due to the issue with address my order…
Due to the issue with address my order was cancelled without any notification, no refund.
I’ve clarified address as soon as as noticed issue, however, no action was taken to help with delivery.
8 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We're sorry to hear about your experience.
After reviewing your order, we can confirm that we actioned the address amendment you requested after the order was placed, as the delivery address had been entered incorrectly during checkout. We also raised a complaint with the courier on your behalf after they marked the parcel as "Return to Sender."
As you advised that the order would no longer arrive in time for when you needed it, we processed a full refund for you.
We apologise for the inconvenience caused and appreciate your patience while we worked to resolve the issue. We hope we'll have the opportunity to provide you with a better experience in the future. The Whittard Team.
Great products 😋 love my tea and Sarann…
Great products 😋 love my tea and Sarann you’re a star ⭐️ thank you so much great customer service, have a lovely day 🤗🤗
I’ll be ordering again and again 🤗🤗
30 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We're delighted to hear that Sarann was able to help. The Whittard Team
Really helpful
Sarann was really kind & helpful with organising a new collection date for me. It was also really appreciated getting to speak to a person instead of the usual chatbots at other places!
1 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We're delighted to hear that Sarann was able to help organise a new collection date for you and that you had such a positive experience. We'll be sure to pass on your kind words to Sarann. We're also pleased that speaking with a member of our team made a difference. Thank you for choosing us, and we look forward to assisting you again in the future. The Whittard Team.
Great customer service
Have been a customer for years and wouldn't go anywhere else for our regular bean order, so this is just to say thank you to Sarann for sorting out a minor glitch with our subscription delivery so promptly - great customer service.
1 de julho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your continued loyalty and for taking the time to share your feedback. It means a great deal to us that you've chosen us for your regular bean orders over the years. We're delighted to hear that Sarann was able to resolve the subscription delivery issue quickly and provide the level of service you expect. We'll be sure to pass on your kind words. Thank you for your support, and we look forward to serving you for many more years to come! The Whittard Team.
Thank you Saaran for excellent customer…
Thank you Saaran for excellent customer care when my parcel went missing. Genuine concern and compassion. I felt heard and understood, you acted straight away. This all made a stressful moment far more manageable.
26 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We're so sorry to hear your parcel went missing, but we're delighted that Sarann was able to support you during a stressful situation. Providing genuine care and prompt assistance is something we pride ourselves on, and it's wonderful to know you felt heard, understood, and well looked after. We'll be sure to pass your kind words on to Sarann. Thank you for your feedback, and we hope to serve you again in the future. The Whittard Team.
Efficient, friendly and customer-focussed.
I contacted Whittards to ask for a replacement infuser for my glass teapot as it had developed a crack after a lot of use. I received a quick and friendly reply from Sarann, who offered to send one to me free of charge.
30 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your lovely feedback. We're delighted to hear that Sarann was able to help with a replacement infuser and that you found the service quick, friendly, and customer-focused. We're pleased we could get your teapot back in use, and we'll be sure to share your kind words with Sarann. Thank you for choosing Whittard, and we look forward to serving you again soon. The Whittard Team.
Great expectations truly fulfilled
I love the simplicity of the ordering process, the excellent and prompt service when, contrary to expectations, something doesn’t quite go to plan, and, above all, the lovely packaging. It makes unpacking the parcel a special experience. And yes, the tea is absolutely delicious.
9 de abril de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you so much for your wonderful feedback. We are delighted to hear that your expectations were truly fulfilled. It is fantastic to know that you enjoy the simplicity of our ordering process, our prompt customer service, and the care we put into every parcel. We love creating a special unboxing experience, so it is wonderful to know that it made such a positive impression. Most of all, we are thrilled that you are enjoying the tea. Thank you for your kind words and for choosing us. We look forward to welcoming you back again soon. The Whittard Team.
Outstanding Customer Service
The courier was a day late with delivery but the issue was resolved swiftly and efficiently by Sophie at Whittard.
24 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your wonderful feedback. We are delighted to hear that Sophie was able to resolve the delivery issue swiftly and efficiently. While we are sorry that your order arrived later than expected, it is great to know that our customer service made a positive difference. We will be sure to pass your kind words on to Sophie. Thank you for choosing us, and we look forward to serving you again soon. The Whittard Team.
My email was answered immediately and…
My email was answered immediately and matter dealt with satisfactorily. Great customer service!
24 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback. We are delighted to hear that your email was answered promptly and that we were able to resolve everything to your satisfaction. Providing excellent customer service is always our priority, so your kind words mean a great deal to us. Thank you for choosing us, and we look forward to serving you again soon. The Whittard Team.
Sophie at customer service was very…
Sophie at customer service was very helpful when one of the item arrived damaged. Received a new item almost next day.
23 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your kind feedback. I’m really glad Sophie was able to help quickly and get a replacement to you so fast. We appreciate you taking the time to share your experience, and we’re sorry again that your original item arrived damaged. If you need anything else, we’re always here to help. The Whittard Team.
Damaged contents
Two pots of instant tea were damaged and open on arrival. Contacted customer service and replacement tea was sent immediately. Thankyou Sophie.
23 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for your feedback. We sincerely apologise that part of your order arrived damaged. We're pleased to hear that our customer service team was able to resolve the issue quickly and arrange a replacement for you. We will be sure to pass your kind comments on to Sophie. Thank you for your understanding and for giving us the opportunity to make things right. The Whittard Team.
I ordered 3 different hot chocolate…
I ordered 3 different hot chocolate tubs. They arrived in a timely manner. Unfortunately 2 of the 3 tubs seals was slightly open. I emailed whittards with photo and explained the situation. Within a few days I got a response from Sophie who dealt with the situation brilliantly. She was happy to send the order again. Thank you as always on the lovely service.
22 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your experience. We are delighted to hear that your order arrived promptly, although we are sorry that two of the hot chocolate tubs arrived with their seals slightly open. We appreciate you bringing this to our attention and are pleased that Sophie was able to resolve the issue quickly and to your satisfaction. Your kind words mean a great deal to us, and we will be sure to pass on your feedback to her. Thank you for your continued support, and we hope you enjoy your hot chocolates. The Whittard Team.
coffee grinder
I bought a coffee grinder for my husband for his birthday. Beautiful machine. However, it happened to have been packed in such a way that the Bellows were crushed. I contacted Saran, who helped organise the bellows replacement part for me. Well done Sarann! Excellent Customer Service. Thanks again!
22 de junho de 2026
Avaliação não solicitada
Resposta da Whittard of Chelsea
Thank you for taking the time to share your feedback.
We are delighted to hear that your husband is enjoying the coffee grinder and that you are pleased with the product. We are also very sorry to hear that the bellows were damaged upon arrival, but we’re glad to know that Saran was able to assist you promptly and arrange a replacement part.
We will be sure to pass your kind words on to Saran, who will be very pleased to receive your recognition.
Thank you again for your feedback and support. If there is anything further we can assist you with, please do not hesitate to get in touch. The Whittard Team
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