Wholesale Hearing Avaliações 758

Very good service and fast delivery. The hearing aid is work well and communication was professional and helpful. I am satisfied with the purchase and would recommend this company for others. Regarding device Phonak Sphere i90 Ultra sound is clear comfortable to fit and easy to use with the app.

After monitoring the Wholesale Hearing website for some time, I decided to purchase the Phonak Audeo Sphere hearing aids. Given the severity of my hearing loss and the significant savings compared to high-street prices, the value proposition was undeniable. While the product itself has been life-changing, my experience with the company’s customer service has been highly inconsistent.
Product Performance
The Phonak Spheres are easily the best hearing aids I have ever used. I am currently in the process of having a custom C-Shell manufactured to further optimize clarity and power. On a technical and pricing level, I am very satisfied with the purchase.
Service & Communication
Unfortunately, the quality of the technology is not matched by the quality of the service provided by certain staff members.
• Positive Note: I would like to commend Martin, who was consistently approachable, professional, and helpful throughout our interactions.
• Areas for Concern: Conversely, my interactions with Ross were deeply disappointing. I found his demeanor to be abrupt and condescending. On several occasions, I felt spoken down to, which is entirely unacceptable in any professional setting—particularly in audiology.
As a customer service professional with 19 years of experience, I am acutely aware of the standards required to maintain client relationships. It was particularly shocking to encounter a lack of familiarity with Relay UK. For an audiologist to be unaware of a primary communication tool used by the D/deaf community is a significant oversight that reflects poorly on their professional expertise.
Conclusion
I have hesitated to write this review, but I feel it is vital to share my experience. While I highly recommend the Phonak product and appreciate Martin’s assistance, the dismissive attitude I encountered from Ross was uncalled for. I hope the management at Wholesale Hearing takes this feedback seriously to ensure that all clients are treated with the respect and understanding they deserve.

Update -

After a face to face conversation with Martin we addressed many issues relating to my experience and I’m confident that going forward that there will be massive improvements , he took on board my concerns and addressed them accordingly can’t thank Martin for taking the time to listen and correct any concerns I may have and will continue to engage with him going forward :)

Wholesale hearing gave me a fair price and Ross gave me very good advice. I can unreservedly recommend this company. The product is also excellent.
Richard Wellesley

Easy to deal with, clear communication, and outstanding value for money.

I'm really happy with my new Phonak Sphere hearing aids. I went to an opticians to have my hearing test, requested my prescription then hunted online. That's when I came across Wholesale Hearing. I was encouraged by the excellent reviews they'd had and the fact that the same hearing aids were almost a third of the price less than the opticians had quoted, and I wasn't disappointed with my choice

Great service with everything handled efficiently and shipped promptly. I will definitely be back when the need arises!

Very good service provided. Received very good hearing aids for almost half the price on the high street. Required to get a hearing test locally and send results then place an order. Order dispatched quickly and all questions dealt with well and timely. Aftercare also provided in relation to individual needs and I felt like they went above and beyond before and after sale, which is great to see as that does not happen very often these days. I would not hesitate to place an order in future and would strongly recommend. Thank you Wholesale Hearing.

A perfectly acceptable process. Getting an acceptable hearing test result was the hardest.

A selection of the different ends would be good.

Prompt comprehensive answers to my enquiries. Easy ordering proceedure and hearing aids delivered as specified on requested date. Aids worked perfectly., all for a very reasonable price. Definitely recommend Wholesale Hearing.

Still haven’t received

I am happy with the service. Martin was friendly, patient and precise with all my concerns. I may use your services in the near future. I may need a roger mic.

It is no wonder this company gets such excellent reviews. Everything was smooth and efficient from start to finish. Ross was really helpful throughout. I had made a mistake on the colour and he sorted this out with Phonac at no additional charge. The cost saving vs Boots was £800 for I hearing aid. Would highly recommend them.

I was quite apprehensive about buying such a product online. But Ross and team were very quick to respond to all queries really promptly. The pricing is really the best in the world. The item was shipped within 3 days across the world. The follow up with Martin was also most excellent, they made the online tuning and clarification painless and insightful. I have been using hearing aids for years and was used to face to face discussions and buying from my home country. But their price is too attractive.

I gladly recommend them to my friends.

Wholesale Hearing offers a great service and the cost of the hearing aids I purchased was just over a £1000 cheaper than Boots. Ross is extremely knowledgeable and helpful offering a top notch service. I would not hesitate to recommend Wholesale Hearing.

Very pleased with the helpful staff. The hearing aids for my wife, Signia Pure C&G BCT IX, were as she expected, so she is pleased. My hearing aids, Phonak Audeo Infinio Sphere i90 Ultra, well these are my first and I still haven't got used to them. I hear some scrabble/whisper so I still have to get adapted to them.

I had some doubts at the beginning about whether I could really purchase hearing aids quickly and at a truly good price. In the end, the experience exceeded all my expectations.

From my very first message, the company’s manager was incredibly attentive and responsive, always available and ready to answer every question I had. What stood out most was the feeling that they genuinely cared, not just about making a sale, but about my comfort and well-being, and about finding the best possible solution for me.

When I received my hearing aids, they were perfectly set up and ready to use. I did have a small issue at first, but the team responded immediately and helped me resolve it quickly and smoothly, which made me feel very supported throughout the whole process.

The price was another wonderful surprise. It was more than twice as affordable as similar devices offered in my country, without compromising on quality.

Overall, I’m truly happy with my purchase and very grateful for such a thoughtful and professional service. I would warmly recommend this company to anyone looking for high-quality hearing aids and a caring, reliable team.

Wholesale hearing is a great company which has very competitive prices and most excellent customer service. Thank you so much Ross and Hazel!

Had a inline appointment with Hazel who dealt with every concern I had an also adjusted the settings remotely

Ross and the team at Wholesale Hearing are just tremendous.

They have helped me out with my various issues several times now and nothing has been a bother or a hassle.

Quick turnarounds and outstanding service from day one. I would recommend them to anyone looking for hearing aids.