This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery. I was kept fully informed of when to expect delivery and the items w... Ver mais
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Veja o que dizem as avaliações
This is the abbreviated version. The full version disappeared whilst I was jumping through a myriad of hoops for Google and Trust Pilot and after half an hour I'm not doing it again. Simply my pac... Ver mais
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I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years. Prices are very competitive, and the produc... Ver mais
A empresa respondeu
Fast (Poor) delivery , Not left where requested and left by gate at bottom of my drive, Very good OSMO product and well packaged.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!
Informações de contato
Unit B, 5 Acre Site, Park Farm Road, CT19 5DS, Folkestone, Reino Unido
- 01303 477549
- wood@finishes.direct
- www.wood-finishes-direct.com
4,8
Excelente
85 mil avaliações
Respondeu a 76% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered stain on Saturday
Ordered stain on Saturday. Received on Sunday one day ahead of schedule. Very pleased with item and service. Thank you
21 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Lee,
Thank you for taking the time to leave us a review.
We are so pleased to hear that you had a great experience when shopping with us. Our Warehouse Team work really hard to ensure every order leaves us quickly and safely to avoid any delays for our customers projects so we're delighted to hear that this hit the mark for you.
If you need any further support, please do get back in touch.
All the best,
SJ @ Wood Finishes Direct
Remarkable speed of delivery
Remarkable speed of delivery - ordered Saturday, delivered Sunday!
22 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Alan,
Thank you for taking the time to leave us a review.
Our Warehouse Team work hard to ensure every order leaves us quickly and safely to avoid any delays for our customers projects so we're delighted to hear that this hit the mark for you.
If you need any further support, please do get back in touch.
All the best,
SJ @ Wood Finishes Direct
Usually brilliant…..until you have a problem and then the true colours are revealed
I’ve used WFD for many years however and have previously had good experience however that was all based on happy path journeys.
I contacted them this week to firstly ask for a price match based on the fact you clearly advertise “NEVER beaten on price” to then be told you don’t match prices when another company has the product on offer. So your misleading promise of NEVER beaten on price is actually a lie. I will say the lady I spoke to was polite and professional however when I explained I’m going to buy the product at the cheapest place I can get it she replied to say yes I understand we hear that a lot. So you have lost out on a sale there, well done, great policy. And please don’t bother replying to say it’s hidden away in your terms and conditions, I’m not interested, you are making misleading claims on your website, end of!
Secondly I emailed to raise a concern about the performance of an Osmo decking oil product which has started to come off a newly laid deck surface after only 9 months and one winter and very little foot traffic. I explained how I prepared the decking, made sure it was spotlessly clean and left it 6 weeks to weather as per the guidance on the website. I advised I applied three thin coats allowing at least 10-12 hours to dry as per the instructions. I tried to do this via your contact us form which doesn’t work so had to google an email address.
I received what I can only describe as the poorest attempt at a fob off from from a customer service representative whom apparently I’m not allowed to name and shame in person who urgently needs some training in customer service where she baselessly accused me of failing to prepare my decking surface correctly for which she has absolutely no evidence to make such a claim. She then went on to allege that it was my fault for applying three coats of the product as the decking will be saturated with the product and this will cause it to peel and crack - I didn’t say it had peeled or cracked I said the surface coating had broken down. In her poor email she said and I quote “timber can only absorb two coats of any product” - what utter nonsense.
I quote the instructions from your web site on application guidance “ The type and age of timber can have a dramatic impact on how much oil the wood needs. As an example, softwood decking that is old may require more oil than a new hardwood decking that still retains much of its natural oil.
To assess how much oil your decking needs, apply one thin coat, allow to dry, then apply a droplet of oil in a corner. If the droplet of oil soaks into the wood, then a further coat can be applied. Repeat this process until the droplet of oil sits as a bead on the surface of the wood and no longer soaks into the timber. This is an indication that the timber has absorbed as much oil as possible and doesn't require any more. ”
No where does it say “if you apply more than two coats the product will break down” in fact it clearly states you can apply coats as needed until you get the water beading effect.
I’m currently seeking consumer advice as how to proceed next as I will not be leaving the matter until it has been resolved to my complete satisfaction.
Your approach to customer service seems to have dropped off a cliff based on these two most recent experiences and if when I send my next reply back to your customer service department it is not handled more professionally and without blatantly trying to fob me off I will take this matter further under my consumer rights. You’ve managed to turn a once loyal customer into a detractor with two simple contacts to your customer service department.
The beaten on price thing I’m not worried about, I’ll vote with my feet on that, however, your failure to respect my consumer rights is NOT acceptable.
23 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello,
Thank you for taking the time to share such a detailed account of your recent experiences with us. We are genuinely sorry to hear that both our Price Match Promise policy and the handling of your product concern have left you feeling disappointed. We fully appreciate how frustrating this must have been.
We understand your frustration with our Price Match Promise, and you are absolutely right to expect clarity. Our intention is never to mislead customers. The offer does have specific conditions, which can be found on our website>https://www.wood-finishes-direct.com/info/price-promise
Specifically in this case, we would refer you to the section where it sates "excludes promotions such as multi buys, buy one get one free or similar" We have great confidence in our every day price being competitive, if it is not, we will happily reassess this. Unfortunately, if a product is on a special offer elsewhere, we as a business have a specific rate already agreed with our suppliers and would be unable to lower our prices further.
We understand that there is always room for improvement and we take onboard your feedback, reviewing how we present this policy so it is transparent and easy to understand.
Regarding your enquiry about the Osmo Decking Oil, we are very sorry that your email exchange left you feeling dismissed. That is not the level of service we aim to provide. Thank you for outlining the preparation steps you took and the differences you have observed.
From the image you shared, we can see areas where the surface treatment appears to have worn more quickly than expected. There are several possible causes for premature breakdown which it is important to get to the bottom of so that we can assist you in rectifying this.
To ensure this is handled professionally and without further frustration, we would like to escalate your case to a senior member of our technical team, who will review the full details. Can you can send in a few additional photos (close‑ups and wider shots), so we can better assess the condition and provide accurate guidance. Any information towards the preparation, application and project specific details provided are a huge help here. If you require this again, our email address is: hello@wood-finishes-direct.com. We may even share details with the manufactorer where necessary, to get a second opinion.
Your custom means a great deal to us, and we are sorry that recent experiences have caused you to feel otherwise. We look forward to working together to help resolve this for you.
SJ @ Wood Finishes Direct
Quick delivery turnaround time and clear communication of delivery date and times
This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery.
I was kept fully informed of when to expect delivery and the items was delivered on time against the given time.slot . I will continue to shop with this company without hesitation.
19 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Mr Hamilton,
Thanks for taking the time to leave us such a lovely review.
We're delighted to hear that you chose to come back to us again and were not disappointed! All of this is exactly what we aim for so thank you for sharing your feedback.
We look forward to assisting you with your next project and thank you for your continued support.
All the best,
SJ @ Wood Finishes Direct
Great service
Great service, product arrived when expected. Excellent value
20 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello,
Thanks for taking the time to leave us a lovely review.
We're pleased to hear that you were impressed with the service you received when shopping with us. Excellent products, great prices and speedy delivery is exactly what we aim for so thank you for sharing your feedback.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Excellent delivery
Excellent delivery. Delivered with respect.
20 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello John,
Thanks for taking the time to leave us a review.
Its great to hear that the delivery was great so thank you for sharing your feedback.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Good service...Excellent communication…
Good service...Excellent communication & delivered within the allocated time.
18 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Murrey,
Thanks for taking the time to leave us a lovely review.
We're pleased to hear that you were impressed with the service you received when shopping with us. Excellent communication and speedy delivery is exactly what we aim for so thank you for sharing your feedback.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
2nd order
2nd order. Once again easy to buy online. Quick delivery and competitive price.
18 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hi Keith,
Thank you for taking the time to leave us a review.
We appreciate your feedback about the easy ordering process and competitive pricing- this is exactly what we aim for so its great to hear!
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
What great service
What great service
Easy to order and delivery was so quick
Can get those fence panels done now
18 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Alan,
Thanks for taking the time to leave us a review.
We're pleased to hear that you had a great experience when shopping with us. Easy ordering and speedy delivery is exactly what we aim for so its great to hear this stood out for you.
Thanks for your support.
All the best,
SJ @ Wood Finishes Direct
Helpful advice
Helpful advice. Patient with people like me, who aren't professionals. Speedy delivery
18 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Michael,
Thanks for taking the time to leave us a review.
We're pleased to hear that you had a great experience when contacting us about your project. We have every faith in you completing the work but if you need any technical assistance during the process, please do get in touch, our team are happy to help.
Thanks for your support.
All the best,
SJ @ Wood Finishes Direct
Excellent service, as usual
As usual the consignment arrived when expected. This company knows how to package the goods, in order to arrive in first class condition. Excellent. Now I just have to do the work!!!!!
17 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello,
Thanks for taking the time to leave us a lovely review.
We're pleased to hear that you had a great experience when shopping with us. Our Warehouse Team work hard to ensure every order goes out quickly and safely to avoid any delays with our customers projects so we're pleased this showed through for you. We have every faith in you completing the work but if you need any technical assistance during the process, please do get in touch.
Thanks for your support.
All the best,
SJ @ Wood Finishes Direct
Really well packed.
Really well packed and all products as expected.
15 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Terry,
Thank you for taking the time to leave us a review.
We're glad to hear that you had a great experience when you ordered with us recently. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Extraordinary Service
Never hear of this company before, I ordered the paint on Saturday morning and received it Sunday morning without being charged for next day delivery this is EXTRAORDINARY Customer Care Service in additional of their competitive price compared to the big retailers
15 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Mr Grandi,
Thank you for taking the time to leave us a wonderful review. Your words really mean alot to us.
We're glad to hear that you had such a great experience with us recently and that your order arrived in 24 hours. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
None better.
I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years.
Prices are very competitive, and the products they sell are excellent with very prompt delivery.
I have no hesitation in recommending them.
15 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Ian,
Thank you for taking the time to leave us a review. Your feedback really means a lot to us.
We're glad to hear that you continuously have a great experience when shopping with us. Thank you for the recommendation.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Good price
Good price, quick delivery (& to our postcode, (tried one major business who wouldn’t deliver & said only available on line)! So pleased with this experience & kept informed of despatch/ delivery. Would recommend.
14 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello,
Thank you for taking the time to leave us a review. Your feedback really means a lot to us.
We're glad to hear that you were impressed with our competitive pricing and delivery- even to areas other suppliers found difficult. Thank you for the recommendation.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Fast delivery
Fast delivery, great price, packaged well.
Can not fault this company.
14 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Steve,
Thank you for taking the time to leave us a review.
We're glad to hear that you had a great experience when shopping with us and that you found great prices, great packaging and speedy delivery. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Excellent service extremely quick no…
Excellent service extremely quick no fuss. Product easy to use and excellent quality R.
14 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello Marilyn,
Thank you for taking the time to leave us a review.
We're glad to hear that you were impressed with the service that you received from us and that you found the product easy to use and excellent quality. Being straightforward is exactly what we aim for so its great to know that this hit the mark for you.
We look forward to assisting you with your next project.
All the best,
SJ @ Wood Finishes Direct
Ordered through B&Q but delivered by…
Ordered through B&Q but delivered by Wood Finishes Direct. Great service, delivered next day and at time suggested. Happy with the pice I paid aswell.
13 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hello,
Thank you for taking the time to leave us a review.
Thank you for your order from the N&Q platform. We were pleased to be able to offer you great service, fantastic prices and and a quick delivery too! Why not visit our website directly to explore what else we have to offer for your projects?
All the best,
SJ @ Wood Finishes Direct
Fast (Poor) delivery
Fast (Poor) delivery , Not left where requested and left by gate at bottom of my drive, Very good OSMO product and well packaged.
12 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hi Brian,
Thanks for taking the time to leave us a review.
We're glad to hear that you were impressed with the Osmo product you purchased from us and that it arrived well packed. If you're concerned about the delivery process from DPD we would encourage you to get in touch with our Customer Connection Team or with DPD directly to get this reported and avoid future instances such as this.
Thanks for your continued support.
All the best,
SJ @ Wood Finishes Direct
One of the tins had burst open and had…
One of the tins had burst open and had leaked into the bag. Thankfully it had been put into a bag, although there was a hole in the bag and some of the paint had leaked out into the box. We managed to retrieve most of it, I think, but it was a shame to have lost any!
The paint is great, though. We are very happy with it. Just package it more carefully next time.
11 de março de 2026
Avaliação não solicitada
Resposta de Wood Finishes Direct
Hi Lorna,
Thanks for taking the time to share your feedback.
We're sorry to hear that your order arrived damaged. We take great care to ensure all products leave our warehouse in excellent condition. However, due to the nature of the products, particularly metal tins containing liquids, some damage can occasionally occur during transit through the courier network.
We understand this can be frustrating, please contact us with your order details on hello@wood-finishes-direct.com so that we can look into this further for you.
We appreciate your patience and understanding.
All the best,
SJ @ Wood Finishes Direct
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