World Duty Free UK Avaliações 

Purchased perfume for collection on arrival, however, collection issues, all effort to contact customer service unsuccessful. customer service phone straight to voicemail and never returned calls, email too was never replied.
They are just there at airports to collect your money and don't care about customers.
Totally awful all round !!!

I purchased some perfume and cologne at Gatwick Airport, the shop advertises heavily that they have a no quibble return for 60 days for any reason. This was again highlighted at the till and on the back of the receipt. It turns out I purchased the wrong perfume and went to return it in the arrivals area on my return. However they don't do returns on that till because the products are not "on their system." I can return a product from ASDA purchased in Glasgow back in Cambridge but apparently World Duty Free can't process a refund in the same building. They said I would have to return it special delivery at my own cost to get a refund. After weeks of complaining and threatening to file a charge back against the company they finally said they would refund the postage. I posted the item and then they backtracked and said they wouldn't refund me, which meant another email before I finally received a refund. I can honestly say I will never buy from that shop again.