Don't trust this company and DON'T PAY FOR UPGRADES
DO NOT TRUST THIS COMPANY FOR ANYTHING. First off, their name implies that they are connected to WordPress, which they are not, that's all part of their illusion and lies. They offer plugins through the WordPress platform, but they are NOT affiliated with WordPress, so if they give you real troubles WordPress will leave you in the dark and not help you! Secondly, DO NOT PAY FOR ANYTHING FROM THIS COMPANY. They are a literal scam. The moment you pay for upgraded service, you'll be wondering why it's not at all working. So you will ask for a refund within their "14 day refund guarantee". But guess what, that guarantee is a total sham and they refuse refunds for no reason whatsoever. They are in India and literally don't give a hoot about people in the US trying to use their services. You won't get your money back and you won't get a working plugin either. And because it's an oversees company, good luck trying to hold them accountable to any US laws that would otherwise protect you. Just DON'T do business with them, it's a total scam as far as I've experienced.
Resposta da WP OnlineSupport
Hello,
We follow our refund policy. Your purchase date was 11th and refund date 26th so 15 days and we offer 14 days refund policy.