The worst customer service you could possibly imagine. They give you a lot of promises & then back that up with text messages & no reply e-mails that tell you nothing & keep you at arms length. Delive... Ver mais
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Veja o que dizem as avaliações
I have just had my kitchen delivered by Gareth and Peter. What lovely chaps, very helpful, professional, polite and efficient. I was kept updated as to their eta, both via the tracking link and Ga... Ver mais
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My enquiry today was dealt with by Samuel Budu who I would happily recommend to anyone. He was courteous, friendly and gently walked me through the process in a most professional manner. On my losi... Ver mais
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Micheal, was brilliant as before. Clear explanation of what was happening in the meeting. Great customer service in our house, good chat about Wren and what’s going on generally. Top guy, want him to... Ver mais
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Detalhes da empresa
Sobre Wren Kitchens
Escrito pela empresa
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Escrito pela empresa
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Informações de contato
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Reino Unido
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4,4
Excelente
101 mil avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great help from Laura
Great help from Laura, much appreciated!
21 de agosto de 2026
Avaliação não solicitada
Thandazani moyo
Thandazani moyo. Amazing service. On time and very helpful
21 de agosto de 2026
Avaliação não solicitada
great experience delivery
We had a great experience with the delivery of our kitchen. We were notified by text a couple days leading up to the delivery to advise if it was an AM or PM delivery. 15 mins before they arrived, they called me to say they were coming. Both very kind and helpful men. One of the boxes and units had been damaged in the delivery process and one of the men showed me how to re-order it through the app!!! Very happy! L Queen!!!
21 de agosto de 2026
Avaliação não solicitada
Staff on phone was very efficient…
Staff on phone was very efficient professional and a fantastic help!!
21 de agosto de 2026
Avaliação não solicitada
⭐⭐⭐⭐⭐
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Georgina from Wren came out to take the measurements for our wardrobes and she was absolutely brilliant. She was very friendly, professional and knowledgeable, and took the time to make sure all of the measurements were completely accurate. She explained everything clearly, answered any questions we had and made the whole process really easy and straightforward. She was a pleasure to deal with and a great representative for Wren. Really happy with the service — thank you, Georgina!
21 de agosto de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Great Wren visit
Cam, was on time, very polite and explained the process to us
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Ray,
We're delighted to hear about your positive experience! It's wonderful to know that Cam was on time, polite, and explained the process so clearly. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
I recently bought a kitchen from Wren…
I recently bought a kitchen from Wren and have to say the customer service was the best iv experienced yet.We were well looked after by Gareth McFarland in the Boucher road store.He helped design our kitchen the way we wanted it and got everything down to our budget which we thought wasnt possible.He even got the vr set out and we were able to step into our new kitchen through the headset to see what it should look like.Would highly recommend if you are looking for a new kitchen.
5 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Lisa,
We're delighted to hear about your excellent experience with our team. It's wonderful that our designer helped create your dream kitchen within budget and that the VR set enhanced your design journey. We appreciate your high recommendation.
Warm Regards,
Daniela
Wren Kitchens
Great customer service.
Liam G Watkin made the whole process very easy from sending links to a video call so he could see the problem. Comparing it to photos I had previously emailed in and arranging an additional part that was needed to solve the problem.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Allen,
We're so pleased to hear that the process was made easy for you. It's great to know that the use of video calls and comparing photos helped in resolving the issue efficiently.
Warm Regards,
Daniela
Wren Kitchens
The delivery team were very professional
The delivery team were on time and very professional. Everything was carried out safely and proficiently. Great set of guys very courteous.
20 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Paul,
We're delighted to hear about your positive experience. It's wonderful to know that our delivery team was on time, professional, and carried everything out safely and proficiently. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Delivery team Dave and Jake
Delivery team of Dave and Jake, arrived on time with a smile and handled everything beautifully!
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi JJ,
We're delighted to hear about your positive experience with our delivery team. It's wonderful to know they arrived on time with a smile and handled everything beautifully. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Great surveyor
Great surveyor. Arrived at just the right time. Phoned to confirm arrival. Thanks
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Dave,
We're glad to hear our surveyor arrived promptly and confirmed their arrival. We appreciate your positive feedback.
Warm Regards,
Daniela
Wren Kitchens
Great Delivery service and support
I have just had my kitchen delivered by Gareth and Peter.
What lovely chaps, very helpful, professional, polite and efficient.
I was kept updated as to their eta, both via the tracking link and Gareth messaged me himself
The delivery was to the village hall at a busy time and they made sure not to disrupt or obstruct those people arriving/leaving the hall car park. The delivery has all been stacked neatly in the designated space
Thankyou so Much
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Katherine,
We are so pleased to hear about your excellent delivery experience. It's wonderful that our delivery team was so helpful, professional, and efficient, and that they kept you updated throughout the process.
Warm Regards,
Daniela
Wren Kitchens
Communication excellent
Rang before appointment to say he was free a bit earlier and he could come 15 mins earlier, always being very busy normally that would be a godsend but unfortunately had to stick with arrangement , However I appreciated the call and the offer .
He was friendly and punctual and got on with the job , explaining the process and booking an appointment for me in store ,
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Heather,
We're delighted to hear about your positive experience! It's wonderful that our team member was friendly and punctual, explaining the process clearly. We appreciate you acknowledging their proactive communication.
Warm Regards,
Daniela
Wren Kitchens
Knowledgable
Knowledgable, friendly and very helpful customer service.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hello,
We appreciate your positive feedback. We're so happy to hear that our customer service was knowledgeable, friendly, and very helpful. Thank you!
Warm Regards,
Daniela
Wren Kitchens
Saranga came for the initial home…
Saranga came for the initial home visit. She was punctual, professional and thorough. Great customer service so far.
11 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Annette,
We're delighted to hear about your positive experience with your home visit. It's wonderful to know that Saranga was punctual, professional, and thorough, providing great customer service.
Warm Regards,
Daniela
Wren Kitchens
Thank you RIchard
Richard was friendly, patient, calm and professional. He assured me that everything would be resolved with the delay to my kitchen delivery and that customer services are available whenever I need support throughout and after delivery of my kitchen.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Jane,
We're so pleased to hear about your positive experience with Richard. It's wonderful that they were friendly, patient, and professional, and reassured you about your kitchen delivery.
Warm Regards,
Daniela
Wren Kitchens
Issue resolved
This is my second kitchen from Wren in 3 years, all went well, but this time there was a dispute with the microwave which I ordered (2 types listed) after a few phones calls to the showroom and customer service I got no satisfaction, then I got a call from Bilal, he listened to my concerns, he was courteous and understanding, and offered to give me a replacement, which is the resolution I wanted, so now all good 👍
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Donna,
We are so pleased to hear about your positive experience and that the issue with your microwave was resolved so smoothly. It's wonderful that Bilal was courteous, understanding, and offered a satisfactory resolution.
Warm Regards,
Daniela
Wren Kitchens
Laura was extremely friendly and…
Laura was extremely friendly and efficient at resolving an issue we had with one of our appliances. I was very anxious as a lot of money is being spent at this time and she quickly organised a resolution, listened to me rattling on about our wonderful new Wren kitchen and totally put me at ease. How refreshing is that in a world where we’ve all become accustomed to the big sell and moaning about after sales service. Laura has restored my faith in human nature that it still is possible to resolve issues, be friendly and efficient all at the same time. One very grateful customer and this lady should be running the company! 🤩
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Karen ,
We are delighted to hear about your excellent experience. It's wonderful that Laura was friendly and efficient, quickly organising a resolution and putting you at ease. We appreciate you highlighting their ability to resolve issues while being friendly and efficient.
Warm Regards,
Daniela
Wren Kitchens
The lady I spoke to at head office was…
The lady I spoke to at head office was very helpful. And resolved our issue without hassle.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Clare,
We're delighted to hear about your positive experience! It's wonderful to know that our team member was very helpful and resolved your issue without any hassle. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Showroom staff good but once contract…
Showroom staff good but once contract signed and money paid after care( customer care) terrible.
We were sent a mis- matched oven unit, trying to get a replacement has proven impossible.
Would not reccomend.
13 de julho de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I can see our Customer Service Team confirmed with you on 17/08 that a replacement oven is due on 28/08.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Daniela
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