Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... Ver mais
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The lovely Christian carcalea worked his magic as usual. His design was fab and looks amazing. Super smooth experience. The fitter was friendly and very very good. Waste collection all organis... Ver mais
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The worst customer service you could possibly imagine. They give you a lot of promises & then back that up with text messages & no reply e-mails that tell you nothing & keep you at arms length. Delive... Ver mais
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Detalhes da empresa
Sobre Wren Kitchens
Escrito pela empresa
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Escrito pela empresa
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Informações de contato
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Reino Unido
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4,4
Excelente
101 mil avaliações
Pede aos clientes que avaliem
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Chelsea dealt with my issue in a very…
Chelsea dealt with my issue in a very calm, professional and helpful manner. She fully understood my problem and helped to resolve it successfully. I was very reassured by her approach.
17 de agosto de 2026
Avaliação não solicitada
Efficient service
16 de agosto de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
E ludlow and Liam
E ludlow and Liam, was very friendly and helpful. Good delivery.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Sophie,
We appreciate your positive feedback! We are delighted to hear that our team members were friendly and helpful, and that you had a good delivery experience. Thank you for sharing your experience!
Warm Regards,
Daniela
Wren Kitchens
S Perera was very professional
Suranga Perera was very professional, friendly and punctual. She took the time to carefully measure everything and explain what was needed. We would happily recommend her.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Izzie,
We're so pleased to hear about your positive experience. It's wonderful that Suranga was professional, friendly, and punctual, taking the time to carefully measure everything and explain what was needed.
Warm Regards,
Daniela
Wren Kitchens
Resposta da Wren Kitchens
Hi Joseph,
We appreciate your feedback and are so glad to hear that you found our team friendly during your visit with us. Thank you for sharing your positive experience!
Warm Regards,
Daniela
Wren Kitchens
**Absolutely appalling experience with…
**Absolutely appalling experience with Wren Kitchens — and a huge thank you to Hammonds**
I would strongly recommend thinking twice before ordering from Wren Kitchens.
We ordered a wardrobe, only for it to arrive **missing essential parts**. This wasn’t a minor inconvenience — the wardrobe and all of its panels took over my daughter’s entire bedroom, leaving the room unusable.
On the day of installation, we had understandably already collapsed her cot and prepared the room for the installation. We were then told that Wren couldn’t provide the missing part for **another three weeks**. So, because of Wren’s failure to supply everything we had paid for, my daughter was left with **nowhere to sleep**, while the bedroom remained full of wardrobe panels and packaging.
The complete lack of consideration for the impact this had on us was incredibly frustrating. We were left dealing with a huge amount of disruption because Wren simply hadn’t got their act together
Thankfully, **Hammonds saved the day**. Their service was a completely different experience — helpful, responsive and professional, and they stepped in when we desperately needed someone to actually get the job sorted.
So, Wren Kitchens: **missing parts, weeks of waiting, a bedroom unusable and a child left without a bed.** That’s not the level of service anyone should expect after spending a significant amount of money.
Hammonds, on the other hand, were fantastic and restored our faith that companies can actually care about their customers.
Wren: 0/10
Hammonds: 10/10
If you’re considering Wren, I’d seriously look elsewhere. Our experience has been an absolute nightmare.
1 de julho de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Kara,
Thank you for taking the time to leave your review. I’m sorry to hear that, even though the issues have now been resolved, the journey itself has left you disappointed.
We take this seriously, and I’ll be sharing your feedback with the relevant teams so we can review what happened and learn from it. Your experience matters to us, and we truly appreciate you bringing it to our attention.
Warm Regards,
Sam
Wren Kitchens
Avoid
Wren Kitchens & Bedrooms, Boucher Road, Belfast
Extremely disappointing customer service experience at Wren Kitchens & Bedrooms on Boucher Road, Belfast today.
The sales assistant showed very little interest in helping us. We were looking at bedroom furniture, but rather than asking about our requirements, taking measurements or discussing different options, we were simply told that any bedroom configuration would be around £3,000–£4,000.
This was particularly frustrating given the promotional posters displayed throughout the showroom advertising bedrooms “from £499.” At no point were we given any meaningful attempt to explore what could actually be achieved within a more reasonable budget.
Wren has publicly stated in local newspapers:
"Our goal is to inspire customers, whether they’re starting from scratch or putting the final touches on their dream space, and we’re proudly here to help them every step of the way.”
Unfortunately, that certainly wasn't our experience today. We left feeling completely dismissed rather than helped or inspired.
I wouldn't waste my time visiting this showroom again. Take your business elsewhere.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Donna,
Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.
Warm Regards,
Sam
Wren Kitchens
Excellent job
Efficient, thorough and knowledgeable job measuring up our kitchen by A Moss.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Bob,
We're delighted to hear that your kitchen measurement was handled with such efficiency, thoroughness, and knowledge. Thank you for your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Very helpful and informative surveyor.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Tariq,
We truly appreciate your kind words and are so pleased to hear that you found our surveyor to be helpful and informative. Thank you for your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Really good professional work
Really good professional work, really nice guy to talk with , just calm and friendly respectful and nice
Thank you G Jepson
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Paul,
We're delighted to hear about your positive experience. It's wonderful to know that our team member provided professional work and was calm, friendly, respectful, and nice to talk with. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Everyone from the designer to the…
Everyone from the designer to the surveyor has been a credit to the company
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Stu,
We are delighted to hear that our team, from the designer to the surveyor, provided such excellent service. Your positive feedback is greatly appreciated!
Warm Regards,
Daniela
Wren Kitchens
S Jeff was friendly
S Jeff was friendly, but above all efficient and professional, answered all my questions and explained his role and the process
22 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Michael,
We're delighted to hear about your positive experience. It's wonderful to know that our team member was friendly, efficient, and professional, answering all your questions and explaining the process clearly. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Measurement assessment
Micheal McCarthy arrived on time. Micheal was very courteous. He explained what he was going to do to measure the dimensions of my kitchen and utility room and how long it may take. He later showed me the graph and photos . I found Micheal to be a very polite and professional person.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Deborah,
We're delighted to hear about your excellent experience with Michael. It's wonderful that they were punctual, courteous, and explained the process clearly, demonstrating professionalism throughout. We appreciate your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Kitchen measurements
Mr Weyman from Wren came to measure the kitchen. He arrived on time and was friendly, courteous and professional. He asked a few questions and then proceeded to measure which was completed within the hour. He will now pass the information to the design team A good start to my Wren experience.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Julie,
We're delighted to hear about your positive experience with our team member during the kitchen measurement process. It's wonderful that they were punctual, friendly, and professional. We appreciate your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Mark Rennolds
Mark, was very friendly and efficient when he came to measure up today. Answered all my queries and gave some practical advice ahead of the design… top man! ✅
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Paul,
We're so pleased to hear about your positive experience. It's wonderful that Mark was friendly and efficient, answered all your questions, and provided practical advice.
Warm Regards,
Daniela
Wren Kitchens
The survey was excellent
The survey was excellent. The surveyor was very polite, arrived on time and did a thorough job. Brilliant!!
18 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Adam,
We're delighted to hear about your positive experience! It's wonderful to know that the survey was excellent, and our team member was polite, punctual, and did a thorough job. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Just had our first Wren visit by Chris…
Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on with assessing the room. We’re looking forward to seeing how we can transform the kitchen with Wrens guidance and expertise. Great service and very approachable
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Suzanne,
We're so pleased to hear about your excellent first visit. It's wonderful that Chris took great care and attention, providing multiple options for your new kitchen layout. We appreciate your positive feedback!
Warm Regards,
Daniela
Wren Kitchens
Don't use Hermiston Gait Edinburgh Wren
Don't use Hermiston Gait, Edinburgh Wren or Richard Lettuce. Just an all round bad experience.
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Warrick,
Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.
I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.
Warm Regards,
Sam
Wren Kitchens
Very professional and pleasant gentleman
Very professional and pleasant gentleman
23 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Mr A Swinburn,
We appreciate your feedback and are happy to hear that our team member was very professional and pleasant. Thank you for sharing your positive experience with us.
Warm Regards,
Daniela
Wren Kitchens
Great visit from Wren expert Michael
Great visit from Wren employee Michael Herdman to measure up our room following our estimate to ensure everything will fit. He was in time, friendly polite and efficient, chatting while working away measuring and entering the information if our bedroom into his laptop. Our second interaction with Wren, both times have been exemplary.
22 de agosto de 2026
Avaliação não solicitada
Resposta da Wren Kitchens
Hi Mark,
We're so pleased to hear about your excellent experience with Michael. It's wonderful that they were punctual, friendly, polite, and efficient, ensuring everything would fit perfectly. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
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