Received my beautiful Hermes bag last week, it exceeded my expectations on the condition and service. I love dealing with this Company, great quality stock, wide range available and will source thin... Ver mais
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Veja o que dizem as avaliações
Reece gave me excellent advice and I felt confident ordering a Chanel bag unseen. They check authenticity so can be secure in the knowledge everything in order.
I spoke to Reece as I had several questions that needed clarifying about a piece of jewellery.He was extremely knowledgeable & friendly & made my purchase a pleasant one. It arrived when expected & I... Ver mais
From not knowing what to do from the outset we were carefully advised and led through the process by people that cared about us. If that was hand holding Xupes did it completely. Advice was offered an... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Xupes
Escrito pela empresa
Xupes Promise
Shop confidently.
We understand that purchasing luxury pre-loved items online can be daunting. Our entire business is based on trust and integrity so when shopping with us, you can be assured that every single item in our collection has passed a rigorous quality and authentication process, conducted by our team of in-house experts. Every purchase is backed by our Xupes Promise which includes our industry leading 30-day return policy and a money-back authenticity guarantee so you can shop our hand-picked collection with confidence.
Informações de contato
The Victorian Barn , CM23 1JG, Bishop's Stortford, Reino Unido
- 01279704142
- info@xupes.com
- www.xupes.com
4,9
Excelente
2 mil avaliações
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Reece gave me excellent advice and I…
Reece gave me excellent advice and I felt confident ordering a Chanel bag unseen. They check authenticity so can be secure in the knowledge everything in order.
30 de março de 2026
My “go to” store for high end bags and more
Received my beautiful Hermes bag last week, it exceeded my expectations on the condition and service.
I love dealing with this Company, great quality stock, wide range available and will source things for you.
Why would I go anywhere else….
31 de março de 2026
Excellent Service
My second purchase from this company, Reece was very helpful throughout my purchase of a chanel bag, so much so I went back the following week, and made another purchase, cannot praise this company enough.
26 de fevereiro de 2026
Reece was extremely knowledgeable &…
Reece was extremely knowledgeable & helpful, making it a pleasant purchase. I received my purchase when expected & I was thrilled with it. Can’t recommend Xupes highly enough would use again.
27 de fevereiro de 2026
I spoke to Reece as I had several…
I spoke to Reece as I had several questions that needed clarifying about a piece of jewellery.He was extremely knowledgeable & friendly & made my purchase a pleasant one. It arrived when expected & I was thrilled with my purchase. I would recommend Xupes and will be keeping an eye out on their website for other pieces of jewellery.
27 de fevereiro de 2026
Avaliação não solicitada
I arranged to collect my purchase and…
I arranged to collect my purchase and Debra was fantastic.
22 de fevereiro de 2026
Great experience from initial enquiry
Great experience from initial enquiry, to selling an item and purchasing a vintage bag. Reece service and knowledge is superb and definitely one I trusted.
Would definitely recommend Xupes if you are looking purchase and sell
20 de fevereiro de 2026
Avaliação não solicitada
Very happy with my first purchase and I…
Very happy with my first purchase and I will definitely shop again. The packaging was as exciting as opening a brand new bag. So much attention to detail. Highly recommend
3 de fevereiro de 2026
Resposta de Xupes
Dear Breda,
Thank you so much for your lovely review. We’re delighted your first purchase with us felt so special — that unboxing experience is something we really care about.
We look forward to welcoming you back again soon.
Kind regards,
Reece Morgan-Dhap
Director
Xupes
It’s not a bag- it’s a Birkin 🥰
Reece made the purchase of my bag( it’s not a bag! It’s a Birkin😂) so easy and was super helpful. The ‘hold for 7 days’ option is a wonderful idea and was very helpful in that it gave me time to decide if this was the right bag for me. It was! And is👍🏼 thank you Reece for making the experience so nice. I’ve purchased from and visited the store a couple of times before and like then, Xupes were so helpful and not pushy. I hope to revisit again . Many thanks
15 de janeiro de 2026
Wonderful service from start to finish
Wonderful service from start to finish. Reece answered all my questions about the purchase and was able to facilitate preferred delivery day.
Purchased a beautiful bag which is in pristine condition ! Very good company to buy from and no hesitation in making this my place to purchase online luxury items.
17 de janeiro de 2026
Avaliação não solicitada
Resposta de Xupes
Hi Pauline,
Thank you so much for taking the time to leave such a lovely review. I’m really pleased to hear you had a great experience from start to finish and that I could help answer your questions and arrange delivery around you.
We’re delighted you’re enjoying your bag and that it arrived in pristine condition — that’s exactly what we aim for. Thank you for choosing Xupes, it truly means a lot to us, and we look forward to helping you again in the future.
Warm regards,
Reece Morgan-Dhap
Director
Xupes
Wonderful international purchasing experience
Reece is amazingly responsive and helpful. My bag was shipped carefully and quickly, and the condition was accurately described. I am a repeat customer and have had only very positive experiences with Xupes.
14 de novembro de 2025
Resposta de Xupes
Hi Chris,
Thank you very much for your kind feedback and for taking the time to share your experience. I’m really pleased to hear that everything from communication to shipping and condition met your expectations, especially for an international purchase.
It’s always a pleasure looking after returning clients, and your continued trust in Xupes truly means a great deal to us. We look forward to assisting you again whenever you’re next searching for something special.
Kind regards,
Reece Morgan-Dhap
Director
Xupes
Excellent bag and excellent service
Excellent bag and excellent service , bag arrived next day
15 de dezembro de 2025
Resposta de Xupes
Hi Debbie,
Thank you so much for your lovely feedback. I’m delighted to hear you’re pleased with your bag and that it arrived with you so quickly. Providing both exceptional pieces and a seamless service is always our priority.
Thank you again for choosing Xupes — we hope to assist you again in the future.
Kind regards,
Reece Morgan-Dhap
Director
Xupes
Quality & reliable seller
I have recently purchased an Hermes bag from Xupes, Reece was very quick in returning my initial queries, sharing photos, pricing up for part-exchange, providing shipping label and contract, real time updates on shipping progress, and eventually sending out of the bag. The whole process was very smooth and re-assuring, the item is as described and I absolutely love it. This was my first purchase, and I would not hesitate doing business again with Xupes. :)
19 de dezembro de 2025
Avaliação não solicitada
Second time I have used Xupes
Second time I have used Xupes. Fantastic purchase, fantastic service. I would highly recommend.
12 de dezembro de 2025
Avaliação não solicitada
Resposta de Xupes
Dear TA,
Thank you so much for your continued support and for taking the time to leave such a lovely review. We’re thrilled to hear your second experience with Xupes was just as fantastic as the first!
It’s always a pleasure to help you find something special, and we truly appreciate your recommendation. We look forward to welcoming you back again soon.
Kindest regards,
Reece Morgan
Director
Xupes
Excellent service from
Excellent service from
Debra who very patiently supported me through a purchase of a piece of Tiffany jewellery. Dispatched when requested and arrived in almost new condition alongside a lovely reusable tote bag. I’ve just purchased a second jewellery item the service was so good. Thank you for helping me add to my collection with excellent condition, pre loved jewellery.
30 de novembro de 2025
Resposta de Xupes
Dear Victoria,
Thank you so much for your thoughtful review and for coming back to us for a second jewellery piece — we’re so pleased to hear how happy you are with both items!
Debra will be delighted to know her patience and support made the experience feel smooth and enjoyable. We're also thrilled the packaging and little touches added to the excitement.
Thank you again for choosing Xupes — we hope to help you grow your beautiful collection even further in the future.
Kindest regards,
Reece Morgan
Director
Xupes
40th birthday dream Vintage Chanel
For my 40th birthday I was searching for the perfect Vintage Chanel. I had honestly looked at hundreds from numerous different sellers/companies online. For obvious reasons , authenticity was a big deal for me. Spending that much money on a bag it was crucial. After myself and my husband spoke with Reece via watsapp, we made an appointment and went down to see the bag in person. She was absolutely stunning. Just as described. Reece was so so accommodating. There was no pushy sales and he instantly reassured myself and my husband. We were definitely leaving with that bag! And I love her. Thank you so much Reece for making my Vintage Chanel dreams come true. I will for sure , return again to make another purchase.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Xupes
Dear Jessica,
Thank you so much for your beautiful review — it was a real joy to help you find your dream Vintage Chanel for such a special milestone.
I’m so pleased that both you and your husband felt reassured and confident throughout the process. I completely understand how meaningful this purchase was, and it means the world to know the experience — from WhatsApp to showroom — was just right.
She really is a stunning piece, and I’m so glad she’s now yours. Thank you again for your trust, and I’ll look forward to welcoming you back when you're ready for your next treasure.
Warmest wishes,
Reece Morgan
Director
Xupes
Incredible Personal Service
Incredible personal service, and all online, as I live in Aberdeenshire.
Photos, videos and every question answered from Debra.
My new ring is perfect!
4 de dezembro de 2025
Avaliação não solicitada
Resposta de Xupes
Dear Elaine,
Thank you so much for your lovely review — I’m thrilled to hear how happy you are with your new ring!
Even from afar, we believe in offering the same personalised, detailed service, and Debra will be so pleased to know that her care and attention made the experience feel smooth and special.
We’re so grateful for your trust and support — and we hope to assist you again whenever you’re ready for your next beautiful find.
Kindest regards,
Reece Morgan
Director
Xupes
Resposta de Xupes
Dear Ralf,
Thank you so much for your kind review — we’re delighted to hear you’re pleased with your beautiful bag and that everything arrived just as promised.
We truly appreciate your trust and support, and we look forward to assisting you again when you're ready for your next special piece.
Kindest regards,
Reece Morgan
Director
Xupes
The item as like describe.
The item as like describe.
Definitely will buy more pre loved from Xupes
13 de novembro de 2025
Resposta de Xupes
Dear Mrs Harrison,
Thank you so much for your lovely review — we’re thrilled to hear that your item arrived just as described and that you’re happy with your purchase.
It means the world to know you’d shop with us again. We look forward to helping you find your next pre-loved treasure soon!
Kindest regards,
Reece Morgan
Director
Xupes
Very honest description
The advert described the bag as very good condition. When it arrived, I would say it was practically perfect. Very happy with the quality and speed of service.
12 de agosto de 2025
Resposta de Xupes
Dear Adam,
Thank you so much for your kind review — I’m so pleased to hear the bag exceeded your expectations and that the condition felt even better than described.
We’re committed to providing honest listings and a seamless experience, so it’s wonderful to know the service and quality both made a strong impression.
We really appreciate your support and hope to welcome you back again soon.
Kindest regards,
Reece Morgan
Director
Xupes
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