Yahire Avaliações 

135
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

They accomodated us, very well, very professional. Tables and chairs dropped the picked up with ease! The products were of good quality for our Garden Party. Will be using again.

Avaliado com 5 de um total de 5 estrelas

Great communication from Sam all the way through. Possibly there best service we have ever had from hiring in furniture for events. Good value, personable and slick delivery & collection. We will cert... Ver mais

Avaliado com 5 de um total de 5 estrelas

Fantastic service from arranging tables and benches over the phone with Rachael, who was incredibly helpful. Prompt and swift delivery from professional and friendly guys. Overall great service. Defin... Ver mais

Avaliado com 5 de um total de 5 estrelas

We have been using Yahire for one of London's most well known weekend chess congresses since 2008, and they consistently do a great job and most importantly, help very promptly if things ever go wrong... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de móveis para escritório
  2. Loja de artigos para festas

Informação fornecida por fontes externas variadas

Yahire is an award winning event furniture hire and catering equipment company. Browse our extensive range of chairs, tables, linens, catering equipment, barriers and event accessories for hire. Yahire supply hundreds of corporate and personal events each week nationally, contact our team with your event requirements today.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

135 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(135)

15 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Happy customer

Furniture hire for small private function went very smoothly. Entirely satisfied with service. Quality of furniture met expectations.

23 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Service

Yahire were a pleasure to work with.

Friendly, helpful and fast to respond.

We being a high service company only buy on quality and service ourselves and Yahire ticks all the boxes.

I will absolutely use them again.

20 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

The second time I have used Yahire for furniture hire for a large event. The customer service was excellent and there were no problems with drop off and pick up. The Eames chips looked fantastic too. Highly recommended!

11 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

It was a pleasure dealing with Yahire.

All of the staff I dealt with -- over the phone and by email when asking for a quote, and at the warehouse when collecting and returning the plates and cutlery, were exceedingly diligent and courteous. Needless to say I would be delighted to recommend Yahire to any friend.

8 de fevereiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic company

I used Yahire this Christmas for the first time after I got let down by another company I'd used for over 30 years last Christmas. With the last company I often had to clean the chairs they delivered, prop up crooked trestles and always had to chase my deposit. Yahire by contrast had clean chairs, were inexpensive and friendly, and returned my deposit without prompting. I shall be using them from now on. I found their staff helpful, friendly and professional and am very happy to gave found them.

6 de janeiro de 2016
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great order!

Great service, turned up on time and everything was perfect condition. Would definitely recommend to friends and use again!

5 de janeiro de 2016
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Poor experience with failed collection by driver

Having used this company several times in the past, we have sadly had a very frustrating experience with a failed collection and inadequate understanding by their customer service, after a driver failed to ring any bells on our office door when he was supposed to collect items already hired.

Their customer service agent basically accused us of lying by insisting that the driver rang all bells, after we left there furniture in our office building's reception, having already told the driver we had to leave by 5.30pm when he was due to collect (he was already late after originally advising he'd be there before 5, although the collection time was admittedly any time up until 6pm).

Our neighbours told us nobody rang their bells and the furniture was left in the lobby. I called the driver at 6pm when I emerged from public transport to be told he left the building after knocking on the door with his hand as he didn't know what bell to ring.

The hire company insisted that the £27 redelivery charge would stand even though we offered to prove that the driver did not ring any doorbell via emails from our neighbours within the multi tenanted office building. We explained that it was a bit remiss of the driver not to even try any of the bells. They were not interested and insisted he DID ring the bells and we were lying. The furniture remained in the lobby all night uncollected.

A paltry £7 credit was offered and a £10 voucher off future hires which will obviously go unused as we will not be using this company again. Calling your customer a liar is to me not the best way to encourage more custom.

REPLY TO COMMENT: well you are calling me a liar because you continue to insist your driver tried to ring our bells when (a) I've already told you he confessed to me that very evening he didn't try any and (b) I've offered you to talk to neighbours for verification.

You also continue to insist that this is not your responsibility which is short sighted and narrow minded. If this is how you treat previously loyal customers you won't retain any.

Any sensible service provider would at least offer to split responsibility and offer a 50% refund of this redelivery charge. This would be the equitable thing to do. However, in addition to indirect accusations of lying, you are also content to insult your customer by offering a £7 refund. What a joke.

2 de janeiro de 2016
Avaliação não solicitada
logotipo da Yahire

Resposta da Yahire

Thank you for your feedback.

Although you were not the customer in this incident, I am sorry to hear that you felt unhappy with us. Yahire always aims to serve its key stakeholders; both direct customers and host venues such as yourselves to the highest standards.

We successfully deliver to hundreds of customers every week.

We believe in this instance we did the right thing; our trusted driver arrived on time at the venue which was closed, called the contact numbers and the customer agreed to arrange and pay for a recollection.

We have not and would not call you a liar. We are sorry the situation and our suggestions of a way forward were not acceptable for you.

We hope you and your customers will be able to enjoy a successful experience from us in the future.

Best Wishes

Yahire Customer Services

Avaliado com 5 de um total de 5 estrelas

Really helpful at my wedding reception

I was running late on the eve of my wedding trying to get the reception sorted out. When the guys from yahire arrived they really helped out by setting up the chairs and putting the linen on the tables for me whilst i set up the cutlery and crockery. This saved me from being at the venue til the early hours of the morning. I am really greatful and will be recommending Yahire to all of my friends.

Big thank you to the delivery drivers

9 de março de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

SWEET 16

I WAS LET DOWN BY ANOTHER HIRE COMPANY (WHO SHALL BE NAMELESS!) WHEN WE HAD A BIG PARTY FOR MY DAUGHTER'S 16TH BIRTHDAY. I CALLED YAHIRE IN A PANIC AND THEY SAVED THE DAY. I WAS REALLY IMPRESSED WITH THIS COMPANY AND WOULD CERTAINLY USE THEM AGAIN IN FUTURE.

7 de março de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Products and Excellent Service

I used Yahire for hiring tables, chairs and linen for our wedding. I loved the banquet chairs Yahire supplied. These were great quality and looked amazing. Thank you Yahire for making my wedding unique and special. Would recommend to anyone looking for great quality products at an affordable price.

7 de março de 2014
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Couldn't ask for a better service. Most impressed.

We got our tables and chairs from this company at our 25th wedding anniversary. We found them to be the cheapest hire company we could find and they delivered the goods on a Saturday evening which was not something we could get elsewhere. Overall we are very impressesed with the service and would recommended this company.

Thanks.

Jim and Mary

7 de março de 2014
Avaliação não solicitada

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