Young Driver Avaliações 7.235

O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I highly recommend the young driver scheme; a great way to introduce young people to driving in a safe location. My daughter undertook her first 1 hour driving course at Church Fenton last Saturday... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 8-year old grandson thoroughly enjoyed his recent 30 minute experience in the electric vehicle. He was encouraged by the instructor to steer correctly round obstacles, moving forward and in revers... Ver mais

Avaliado com 5 de um total de 5 estrelas

My 16 year old grandchildren sat in the driver seat for the first time and after 1 hour came away being able to steer around cones, reverse around cones and drive through the gears. The instructors w... Ver mais

Avaliado com 4 de um total de 5 estrelas

My daughter enjoyed it and the female instructor she had was very encouraging. However it's not a full 30 minute session that you pay for, because by the time you get called up, walked upstairs to the... Ver mais

Detalhes da empresa

  1. Autoescola

Escrito pela empresa

Behind the wheel of a Suzuki Swift or similar vehicle, kids over 9-years-old can have their first taste of proper driving in a safe environment, on private land with a specially trained professional driving instructor and in a dual-controlled car. They’ll learn how to change gear, steer, manoeuvre, tackle junctions and so much more! Little ones aren’t forgotten, younger drivers aged 4-9 can also have fun and learn the basics of driving in our specially designed, and built by us, Firefly Sports electric supercars. We have 70+ venues across the UK, so you're likely to find a Young Driver venue conveniently located near you. With more than 1.4 million lessons delivered and 14 years of experience, we are the leading under 17 driving school in the world. Fun, safe and memorable are our main keywords and we’ll make sure those apply to your youngster’s lesson every single time they have a driving lesson with us.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 24 horas

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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

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Avaliado com 5 de um total de 5 estrelas

Good value

My 16 year old grandchildren sat in the driver seat for the first time and after 1 hour came away being able to steer around cones, reverse around cones and drive through the gears. The instructors were very good and friendly and Chepstow Racecourse was really great with plenty of space for the cars.

25 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

The young driver scheme, a great introduction to driving.

I highly recommend the young driver scheme; a great way to introduce young people to driving in a safe location.
My daughter undertook her first 1 hour driving course at Church Fenton last Saturday with a fully qualified ADI. She learnt the rudiments of car control, got into second gear and even did a parallel park. She thoroughly enjoyed her lesson. I just hope she says the same when I begin to teach her later in the year!

25 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

You driver for youngsters up to 10 years

My 8-year old grandson thoroughly enjoyed his recent 30 minute experience in the electric vehicle. He was encouraged by the instructor to steer correctly round obstacles, moving forward and in reverse. He parked the car, again in forward and in reverse and he felt he had made a proper start in getting used to driving. The instructor was kind and patient

25 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

I’m very surprised to be receiving…

I’m very surprised to be receiving another review request when I completed one a week ago, spoke to someone on Monday who assured me the review and comments had been escalated, I text someone this morning and STILL haven’t heard from anyone to follow up on my daughter’s experience?!?

25 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Over £90 for 10 minutes of driving – Appalling "Value" and Customer Service

I booked a 60-minute session for my 16-year-old daughter at Bluewater on 9th April. While the staff were polite on the day, the service delivered was significantly below what was advertised and paid for.

The session was split into a 20-minute mandatory safety briefing and 40 minutes in the car. However, out of those 40 minutes, the car was in motion for a maximum of 10 minutes. The remaining 30 minutes were spent stationary on the track.

What made this particularly frustrating was that I observed five other vehicles on the circuit at the same time. Those cars were in motion for the vast majority of their 40-minute driving window, proving that there were no issues with track congestion or "traffic flow" that should have prevented my daughter from driving. At a premium price point of nearly £100 per hour—more than double the rate of a standard on-road driving lesson—the expectation is practical "driving" time. Paying this premium for my daughter to sit in a parked car for 75% of her "driving" time is unacceptable.

When I raised this with their customer service team, the response was dismissive. They claimed that being stationary is part of the "instructional guidance" and even used my daughter's politeness at the end of the lesson as a reason to deny a refund. They essentially dared me to escalate to my bank rather than taking accountability for a clear lack of service.

If you are looking for actual driving time for your teenager, I would suggest looking elsewhere. Extremely disappointed with the lack of value and the "take it or leave it" attitude toward a legitimate complaint.

23 de abril de 2026
Avaliação não solicitada
logotipo da Young Driver

Resposta da Young Driver

Hi Victor,

We note your complaint and take customer feedback seriously.

However, your account contains a number of statements that are factually incorrect and potentially misleading.
All sessions are delivered in accordance with a structured format, which includes a mandatory safety briefing followed by instructor led driving time. As clearly stated in our booking terms, periods where the vehicle is stationary may form part of the instructional process. This is particularly important for young or first time drivers, where safety, assessment, and guidance are prioritised over continuous vehicle movement. Contrary to your assertion, our operational records and instructor reports do not support the claim that only 10 minutes driving took place. The session was conducted in line with our established procedures and safety protocols.

We also reject the suggestion that your complaint was handled dismissively. A full and courteous response was provided, explaining the nature of the session and addressing your concerns. At no stage was your daughter’s conduct used as justification to deny your complaint. Rather, it was noted that no concerns were raised at the time, which is relevant context when reviewing service issues.

While we are always willing to review genuine concerns, we cannot accept claims that misrepresent the service delivered.

The Young Driver Team

Avaliado com 2 de um total de 5 estrelas

My son would give 5 stars but I can't rate this as high due to lot of shortfalls outside of driving experience.

My son would give 5 stars as he really enjoyed the experience, however I feel disappointed. I paid £19 extra for video recording on top of already expensive lesson. Just tried to watch it today. Quality is quite poor and there seem to be no option to play on full screen, but I could still live with that if not the fact that half of the recordings are corrupted! Also they are cleverly hidden somewhere on SD card so you can't just pick a video and copy it to keep with all your other family videos, wherever you want. Looks like I am stuck with half corrupted SD card which may or may not work few months down the line.
In addition my son was really excited to see QR code for your app. Upon scanning it takes you to Google play where... There is no app. Apple one seems to show in Apple store but unfortunately none of us have iPhone.
Real shame as otherwise would give 5 stars.

19 de abril de 2026
Avaliação não solicitada
logotipo da Young Driver

Resposta da Young Driver

Hi Daniel,

Thank you for your feedback. It is lovely to hear your son enjoyed the experience.

As you will appreciate, when dealing with technology, we can, on occasion, experience issues. However, please get in touch with us at info@youngdriver.com and we'll have a look at this for you. It may be that our IT team are able to rectify the issues.

We previously had a problem with the Google Playstore, but this has now been resolved. You can download the app through this link:
https://www.youngdriver.eu/app

If we can help further, please do not hesitate to get in touch.

Many thanks,

The Young Driver Team

Avaliado com 5 de um total de 5 estrelas

Had the pleasure of James Rawlings as a…

Had the pleasure of James Rawlings as a instructor for 3 month who got me through my driving test with zero faults.
I'm a older driver and was very nervous about learning new things but he managed to get me to take it all in.

Just like to give a big thank you to James for his patience and experience.

Gary Laybourn

20 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic!!!!

Absolutely fantastic. I was amazed at how much my child achieved in one hour. He loved it and it made him feel great! We'll be back soon for another lesson.

19 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is a great activity for a young people

This is a great activity for a young person to experience their first driving experience. As I have treated 2 of my grandchildren to this when reaching their 13 year milestone.
Both have thoroughly enjoyed the experience and as I paid for the add-on of camera footage of their lesson, they have nemories of their day to keep and show to parents, family and friends.

18 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID - OVERPRICED & POOR SERVICE

Booked a 30-minute, automatic, 1st lesson for Teen, Edinburgh -on a morning, they offer very limited availability.
Unfortunately the lesson landed when a bad storm (yellow and amber weather warnings etc), so the decision was made prior to that travel would not be sensible. Called the company, who said they would put the paid lesson up for sale again, on my behalf, the lesson did sell and someone booked and paid for.
As I live in the N-East of Scotland 120 miles away, and they only offer Saturdays, re-scheduling is highly challenging. I called them to enquire if lesson was taken, no answer on the day.
When the lesson re-sold they did not contact myself in any way to advise, and only when my out-of- pocket experience necessitated a short review saying only that their re-sched/refund policy was inflexible, surprise surprise - a response to Trustpilot, saying had re-sold etc.
Have spoken to several obstructive and clearly unhelpful individuals daily since, who oddly seem unable to have anyone respectfully call me back go refund my £65, awful company, rude agents on phone, disinterested and I would not recommend in any way, an overpriced offering with clearly a lot of reviews saying the experience is poor, rather disrespectful really.
Bank and Ombudsman contacted, ridiculous and clearly greed driven.
Order: 2349453 Edinburgh 28/03/26

28 de março de 2026
Avaliação não solicitada

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