Zeeandco Avaliações 

622
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... Ver mais

Avaliado com 1 de um total de 5 estrelas

I've just tried to get on the site as they usually have some good offers going. But now it redirects to Flannels instead. Another good clothing store taken over by Sports Direct? I can't find anything... Ver mais

Avaliado com 1 de um total de 5 estrelas

Placed an order late evening on a Wednesday, beat a countdown by 10+ minutes to get my item delivered by the Friday, never received any email to say the item had been dispatched, rang customer service... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... Ver mais

Detalhes da empresa

  1. Loja de moda masculina

Informação fornecida por fontes externas variadas

For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

622 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(622)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

DO NOT BOTHER

DO NOT BOTHER.

No Customer Service at all.
Been a Loyal customer for years.
Ran into an issue and the way they have dealt with it, is appalling.
Beyond gutted that ive spent thousands and thousands with this company.

10 de março de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, great clothes and great service this is one of the best deigned shops around there’s something in there for everyone

13 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

I use these guys on a fairly regular basis and they never let me down.
Brilliant selection and always competitively priced. Delivery quick too.
Will use again for sure and already eyeing up another purchase.

15 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

The delivery was near instant and the way the product was packaged and cared for was superb

An excellent company

16 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Positive

After reading a few negative reviews I was a little doubtful to order, no issues at all and order even came early. Didn't have to contact customer service but my experience was good

30 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy Customer

I’ve seen a few dodgy reviews recently but I ordered a hoodie on 24th Jan & it arrived on 26th. No complaints whatsoever, very well packaged & fantastic item! Very happy customer - Thanks a lot will definitely use again no problem hence 5/5 review.

26 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid!

Avoid!
Aftercare service is shocking, like others said they dont want anything to do with you if order/product is wrong or faulty.
Received a faulty product and they are not interested and now ignoring my emails etc. £200 wasted.

22 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time order

First time ordering from Zee after being let down by another on line company. My order arrived the next day perfectly packaged and presented, great service.

22 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

In breech of the consumer rights act!

Do not understand the consumer rights act entitling you to a refund for delivery costs on returned items.

Regardless of whether this is in your terms and conditions, and may I point out, if it is ,you are breaking the law. It is also a basic consumer right which means by law you need to honour it!

Worth mentioning to anyone who has had the same experience to point out that Zee and Co are in breech of the consumer rights act and you will more than likely receive your full refund as I just have. However, this certainly has made me certain I will never order from them again!

16 de janeiro de 2023
Avaliação não solicitada
logotipo da Zeeandco

Resposta da Zeeandco

Hello Stewart

Thank you for leaving a review.

As a customer you have the right to cancel your contract as stated within our Returns Policy:

Right to Cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel under the Consumer Rights Directive 2011/83 ("CRD") and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR"). You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform Zee & Co Online Ltd, New Court Business Park, Perry Road, Harlow, Essex, CM18 7NS England, Telephone +44 (0) 1279 432078, facsimile +44 (0) 1279 424080, or email estore@zeeandco.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail stating that you are cancelling under the Consumer Contracts Regulations). You may use the Cancellation Form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To confirm, we did not receive notification from you regarding the cancellation of the contract, therefore, when the refund was issued to you, the delivery charge was not refunded.

As stated above we do require you to notify us of the contract cancellation within 14 days of receiving the goods, this is a legal requirement should you wish for the contract to be cancelled and the delivery cost to be refunded.

Full information on our Returns Policy can be viewed here: https://www.zeeandco.co.uk/mens/returns

I hope this clarifies any confusion around our Returns Policy.

Kind regards
Customer Care

Avaliado com 5 de um total de 5 estrelas

Ordered from here

Ordered from here, was kept informed the whole time, prompt delivery with no issues with the courier, email was sent and you can state your delivery options if you aren’t going to be in. Would 100% use this company again. Item was packaged well, nice receipt in folder. Quality of product also very good.

5 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BE WARNED

While both my partner and I have been regular users of Zee&Co over the years due to the great products and service they provide, I have just been informed by my partner that she ordered me something for Christmas which was due to arrive on the 1st December but was supposedly delivered while we were both at work. When she arrived home the parcel wasn't at visible even though she'd received an email confirming delivering. While I appreciate that some customers may take the opportunity to say it wasn't there we were both at work and the parcel was not at the front of the house or left with our neighbours. Since then my partner has confirmed she's had 12 calls with Zee&Co where she's had to have DPD out to investigate (who confirmed it had been delivered) and is now expected to sign a disclaimer in the next 48 hours which must be physically signed which she's unable to so they are now saying they will close the case. My partner has now just lost £90 plus all the stress involved and the customer services is a joke and been told that they don't care about about negative reviews which I think tells you all you need to know.

20 de dezembro de 2022
Avaliação não solicitada

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