Zeeandco Avaliações 

622
•
O TrustScore é 3.5 de um total de 5

3,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... Ver mais

Avaliado com 1 de um total de 5 estrelas

I've just tried to get on the site as they usually have some good offers going. But now it redirects to Flannels instead. Another good clothing store taken over by Sports Direct? I can't find anything... Ver mais

Avaliado com 1 de um total de 5 estrelas

Placed an order late evening on a Wednesday, beat a countdown by 10+ minutes to get my item delivered by the Friday, never received any email to say the item had been dispatched, rang customer service... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... Ver mais

Detalhes da empresa

  1. Loja de moda masculina

Informação fornecida por fontes externas variadas

For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.


Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

622 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(622)

1 avaliação nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service today

Excellent customer service today from Ellie. Very helpful and swift in her response and solution. Will definitely place an order again! Thank you. Jess.

24 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent company to deal with!

I’m a repeat customer and I must say, fantastic company to deal with. Great selection of designer wear at a great price and there customer service is impeccable. Massive shout out to Zoe (customer service manager), who help me out so much today. She’s a rock star. Wonderful lady to deal with. Can’t wait to place a order again with them. Thank you to the team at Zee and Co. Buy with confidence. Keep up
the good work. A********

23 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Zee and Co. John Smedley Jumper

I can’t compliment Zee and Co enough on my recent purchases (a John Smedley jumper) as every part of the purchasing process was exemplary. I contacted, through the online chat, customer services (Zoe) who was able to help with my questions. The jumper, albeit on sale, was a third cheaper than anywhere else online, retail was £180, sale price £108. Many, most, outlets still selling at full price. I paid for standard delivery and to my surprise the jumper was delivered within 2 days from my order by DPD. I should add that I know some people have issues with DPD but I find them excellent in all respects. The jumper, as I may have expected, was also superb. I am a big fan of John Smedley and am never disappointed by the manufacture quality, fit and style also, that they manufacture their goods in the UK is very important to me for environmental and social reasons. All in all I will certainly deal with Zee and Co again.

23 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

You won’t be disappointed

Found this gem of a site just before Christmas, not only did they process, dispatch and deliver the order rapid during the busy Christmas period, the way it was presented, boxed and in a named bag was a nice touch!

Explains why i went there to have a look first.

Would highly recommend, what’s the harm in trying?

You won’t be disappointed

20 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

An issue occurred with my order that I hadn’t even realised. The customer service team tried to contact me and I really appreciated their persistence in rectifying the error and will remember the high level of customer service when I make another purchase.

12 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had to return item but service was still 1st class.

I purchased an item from zee and Co in the early hours of Saturday 5th February. It arrived at 3:30 p.m. on the Sunday. I think this is incredible given the fact that I only selected standard postage. The item was in immaculate condition but unfortunately, it was too small and so I had to complete the Returns process which was 0 hassle. I posted my item back via Royal Mail on 7th of February it reached the zee and Co Warehouse on the 9th of February and this morning my refund was processed (10th Feb). I have purchased other items from zee and Co in the relative recent past but this was the first time I had to return an item and so I can safely say that my experience dealing with this company across all scenarios has been excellent. Thank you.

10 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I can't praise Zeeandco enough for the…

I can't praise Zeeandco enough for the excellent customer service. I had a missing returns label. Sent an email and Olivia responded within minutes with the Royal Mail Free post label for me to print. This service makes a huge difference and is often rare these days. Also it was a Friday afternoon! Unlike companies like Flannels they don't charge a fortune for returns. Well done zeeandco you have my business going forward.

4 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Hi l bought 3 items from this company and arrived quickly

Hi l bought 3 items from this company but items was small,on opening every parcel l receive from any company l always check for order form and return label as its nightmare without one,which happened sadly. I had to keep asking for help over and over as l dont have a printer and lm disabled and housebound, so found it very frustrating as l can't take items back like other people. But after customer service got involved it was quite a easy return, they efficiently sorted everything and sent me a returns label and I sent parcel stright back and finally got refunded,so if in my position keep asking for refund. I did find it very stressful,but once l got someone to help ,they really was helpful and refunded asap once they received parcel back.l can't thank customers service enough for helping,in the end its was sorted efficiently for that lm so relieved, but returns label missing in my circumstances shouldn't happen but it was the January sales and Christmas returns happening so l do understand things do go wrong at times.l would still shop with this company, as they was helpful in the end and very apologetic about it,for that lm very grateful Wendy xx

2 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, I submitted an enquiry regarding a product, they replied the same day.
Offered to assist me with my purchase, my experience with the company has been first class.
I have previously purchased items from the company, always received excellent service. Highly recommended.

31 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

POTENTIAL FRAUDSTERS

Unfortunately for me, I only saw all the other negative reviews on here AFTER I had been SCAMMED by this company.
Apparently, the order was left on my doorstep by the DPD driver and was not there when I returned home. No instruction to do this by me. I was asked to jump through hoops to rectify this but I insisted that this was not my fault. The customer service was the worst I have ever experienced, (all correspondence was generic or copy and pasted)
Once I finally decided to obtain a CRN they refused my refund saying that I ran out of time (was given no timeframe). As a result my son did not receive the gifts he wanted for Christmas as I couldn't afford to buy them twice. I now suspect that they could potentially have a scam in place with the couriers. DO NOT BUY FROM THIS COMPANY, THEY ARE NOT A LEGITIMATE COMPANY.

30 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Too good but true

I’ve been trying to find a pair of J06 jeans size 32/30 on Armani website and as usual my favourite colours and size were all sold. Desperately Googled and this company that I never heard of came up with my favourite size, colour and a huge sale, the final price was £90(about half the RRP). I told myself don’t be stupid, it’s a scam, but couldn’t just let it go and opened up a new tab and typed trust pilot then typed Zee & Co, investigating the reviews to see if they’re like those fake reviews you see on Chinese websites like AliExpress, DHgate…. Realised they are genuine and also the company constantly replies to them. I said FML it’s legit! so ordered my jeans on 24th jan and made sure to pay with PayPal so I could return my money in case anything unpleasant happened. Surprisingly the same night received an email that your item’s despatched and the very next day arrived. Opened the package, my jeans were were neatly put in a cool black bag within there company logo on it along with some nicely decorated welcome/greetings and return label. All of them were simply chic and neat. After a close examination of authenticity, when I made sure the trousers are genuine Armani, not Turkish knock offs on eBay… promised myself that I would write a promising review about this company. I never ever been so happy with a product and a company since Barrack Obama left the White House. I will definitely buy again from them and hope this wasn’t an only one time experience. Thanks to trust pilot as well for being so wonderfully helpful.

28 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good experience.

I made my first purchase online recently from Zee and Co and I’ve got to say I was well impressed. Having ordered my Belstaff jumper at nearly midnight Thursday, I was swanning around 200 miles away in Northern England in the jumper by Saturday afternoon. It came nicely packaged in a Zee and Co presentation bag and was ready to wear in perfect condition. Being 6ft 4 it can be tricky making online purchases, but Zee and Co meet the customer half way with any financial risk by offering free returns, a good way to do business. I would definitely use Zee and Co again. Cheers.

24 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent customer service and…

Excellent customer service and delivered as promised, always shopped at ZEE &Co stores, but have now switched to the on-line service, I’m still pleased which ever way I purchase.
Thanks guys

20 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I received old trainers in a box

I received old trainers in a box. I’m disgusted. I emailed and called and spoke to Zoe who magically checked the cctv in a matter of minutes and said the right trainers where put in the box. Money down the drain

20 de janeiro de 2022
Avaliação não solicitada
logotipo da Zeeandco

Resposta da Zeeandco

Hello

Thank you for your feedback.

I can confirm that the CCTV you have mentioned was actually provided by DPD which was taken at the depot hub. As the parcel went through Belfast, the parcel was also X-rayed at this point to ensure that there was no tampering to the box.

I understand that our Customer Advisors are waiting for you to respond to an email in order for the investigation to continue but, in the meantime, I can confirm that our items and shipping goes through a number of checks and scans to ensure that items go out accurately and correctly.

If you could kindly respond to our Customer Care Team's questions in order for us to look into this for you.

Kind regards
Zee & Co

Avaliado com 5 de um total de 5 estrelas

Great Service

Placed a first time order and could not have gone better. Ordered a couple of sale items at fantastic prices on Monday and received the goods on Tuesday afternoon with DPD. Arrived within the emailed and texted time period. Goods were well packaged. All great so will place a second order with no worries

19 de janeiro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

What a joke

Placed an order, Order the order was delivered to the wrong place . When I called the company , washed their hands of it blamed DPD , no refund provided . Asked me to contact the police to say it had been stolen , what a joke ! I will never use this company again . I suggest any one reading this does the same .

19 de janeiro de 2022
Avaliação não solicitada
logotipo da Zeeandco

Resposta da Zeeandco

Hello

Thank you for your feedback.

Having looked into the investigation, I can see that your parcel has been delivered to the address requested on your order.

I can also see that you contacted us and spoke with one of our advisors, confirming that the location your parcel was delivered to was your building concierge, and this is where all purchased goods are to be left.

In the image provided by the driver, there are CCTV screens. The DPD investigation team are happy to go ahead with the case, as long as you are willing to provide CCTV footage to show that the parcel was not left there. However we understand you are not willing to provide this information.

Having raised all of these issues with DPD, the image and the GPS confirms a successful delivery, which has also been confirmed by yourself.

In light of the above, unfortunately, there is no other avenue for us to explore until we receive the above requested information.

Please feel free to contact us on 01279 432078 to discuss this further.

Kind regards,
Customer Care

Avaliado com 5 de um total de 5 estrelas

Exceptional Customer Service!

Exceptional Customer Service!

I placed an order and then subsequently found the same item cheaper on a competitor's website. After speaking with Customer Services (Ellie?), a price match was offered. Upon confirming via email, I received an immediate response from Ellie (the same for other emails sent since), and the refund was processed immediately upon receipt of the item. A seamless and easy transaction and solution to my query.

Would certainly use Zeeandco again, and would recommend them to others!

17 de janeiro de 2022
Avaliação não solicitada

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