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I don't ever really write reviews but I think people deserve to know about this company. I purchased 1 piece of furniture in October (it's now January the following year) and it was just delivered. I've had ongoing issues with lack of timely communication (it was easy to place the order but after that, you get an automated message telling you to email instead of call.)
The piece finally arrived but it was damaged (one of the blemishes is a nice 31 inch deep scratch on the top.) I'm now having to schedule my own repairs which they claim they'll reimburse so basically I'll have to wait another month for the 3rd party company to arrive. The "white glove service" was a single man who showed up and said it was his first time.
I had to help him move the piece myself and I'm pretty sure the new deep scratch on our newly finished flooring is thanks to him when I was in another room. He also failed to install the anti-tip safety feature as well.
I emailed all the information the day of and had to wait 2 days for a response from their claims team, who didn't even address the lack of installation. I'm currently on hold (lucked out this time and an actual person answered) but surprise! No luck getting through this route either. The employee who answered hasn't said a word. We've been on the phone almost an hour an I can hear them breathing, rustling things around, etc but no words. Clearly tying up their own line so they don't receive another call. I'm curious to see if they'll terminate the call when their shift is over? Don't bother with this company. You can find the exact same items from other vendors and get a completely different experience instead of this ongoing headache. Defintely regret giving them my business

Ordered a desk from them and it looked nothing like the pictures once it arrived. Then, I was told that they had a "no hassle" return policy and no restocking fees, but that I had to pay $160 for their shipping and fund my own return shipping. Terrible customer service with the phone number going directly to someone's cell phone?!?! Bad experience.

Purchased a bed set form them and it took months to get here. They said the bed frame was on back order but it was the first to arrive and they lost our nightstands only to not send out new ones for another month or so. All due to them not answering their phone, responding to messages and emails. Their customer service is terrible and now we have an outstanding freight bill that they agreed to pay but still have not done so. Do not buy from them. If you’re do, pray to god you don’t have to contact them for help.

Wont accept order cancelations or returns. I tried to cancel an order PRIOR to delivery but the company never responded. They didn't answer any of my emails but a couple weeks later finally someone answered the phone and said they had staff out sick but would contact me soon with return information. I never heard from them until 4 weeks later when an agent emailed me to say that I contacted them too late (?) for their return policy.