Wyndham Worldwide Avaliações 664

My daughter had just passed away in the ICU. I spoke with the front desk about a late check out and we agreed upon 11:30 am. At 11:05 am a non English speaking man came to my room, pounded on the door and then shouted a single word at me which I at first did not understand. After shouting this a second time, he begins tapping his wrist and shouting 2 more times. Now Im like "oh you want me to get out?" He says yes in the same tone of voice he's been using. At this time I try to explain but clearly he doesn't understand so I shut the door. 11:15am I am at the front desk to check out and trying to explain what happened as they are talking over me trying to justify his behavior. I just lost my child and I don't need this stress! I simply shouted out that if he didn't know how to talk to me maybe he should learn how! And left! Went and did a brain death test on my daughter in the ICU 7:30 at night another Wyndham called me canceling my reservation.. so I find ANOTHER hotel at which I am told they cannot rent to me. My child just died and I am 2500 miles from home the heartlessness I was shown by 3 different Wyndham hotels owned by the same man is disgusting! I didn't do anything wrong to their room, I got my deposit back! But after losing my daughter I have to search for a place to lay down because of How I was treated? CRAZY!!!!!

We purchased a Wyndham timeshare in March 2025 and have since experienced nothing but deception, high-pressure tactics, and unfulfilled promises. From the start, three salespeople approached us simultaneously, and we were rushed into a credit card approval before we could even consider our options. My wife, who is disabled and financially dependent on me, was pressured into signing despite my repeated objections — your representatives simply refused to accept no. 
In June 2025, during a visit to Club Wyndham in the Smoky Mountains, I was subjected to a four-hour sales presentation after making it clear I had no interest in upgrading. I said no at least three times before finally signing just to leave. We were told financing would be no problem — a claim that proved completely false, as no lender will finance a timeshare. VIP upgrades promised to us were never honored on either of our two trips. Additionally, a $250 deposit is charged at every check-in and withheld for 30 days — a fee never disclosed to us. 
During our October trip to Destin, I asked my representative to roll over 105,000 unused points. He promised to handle it and has never followed up despite multiple attempts to reach him. We were also subjected to yet another high-pressure three-hour presentation, despite being told the Smoky Mountains visit would be our last. When we requested a copy of our contract, we received only the final page — with no mention of the 15-day cancellation window. 
In total, we spent $10,461.44 for two vacations during which not a single advertised benefit was delivered.

We were approached at a Walmart in Pigeon Forge, TN, and lured into a "two-hour" presentation with promises of free show tickets and no purchase obligation. The session ran nearly five hours, with high-pressure tactics used throughout, including a second representative brought in to "crunch numbers" after we declined. We were told a special offer was available only that day.
We were misled throughout the sales process. We were promised the timeshare was a real estate investment, that we could stay anywhere, receive free trips, Disney Park access, and half-off attraction discounts. When we asked about exiting, we were assured Wyndham would simply buy it back. None of this has been true.
No rescission period was disclosed, no truth-in-lending information was provided, and we were never told maintenance fees would increase or that additional assessments could be charged. We did not receive a copy of our contract at signing.
Post-purchase, our problems only worsened. When we contacted Wyndham to request a copy of our contract, their representatives refused to provide it. This raised serious questions about what is buried in the fine print.
We used the timeshare once in August 2025 in Pompano Beach, where we were charged $50 and forced to sit through yet another presentation. A sales rep there told us our ownership wasn't even valid and pressured us to upgrade. The amounts being withdrawn from our account do not match what we were quoted, and we are constantly pressured by "owner updates" to purchase more points.
Wyndham's practices are predatory and their lack of transparency is unacceptable.

I have been a Wyndham timeshare owner since 2011 and deeply regret ever signing that contract. What was sold to me as a dream has become a nightmare. The ability to travel the world, receive owner-priority bookings, and build a legacy for my family. This has been nothing but a series of broken promises and deceptive practices.

Since 2011, I used the timeshare fewer than 5 times due to extremely limited resort availability. Despite being told owners get priority, Wyndham consistently rents units to non-owners, leaving actual owners with almost nothing. I was also falsely told I could generate rental income by depositing points. But when I called to do so, Wyndham said no such program existed.

The sales presentations are predatory. Advertised as 30 minutes, they routinely run 60–120 minutes. In 2022 in Atlantic City, I was pressured into a 3-hour session and given false information that led me to upgrade. In 2024, I explicitly declined a presentation but was coerced into attending, promised I only had to stay 30 minutes, and then denied my promised gift when I left. The follow-up rep was rude and dismissive.

Maintenance fees have skyrocketed far beyond what was ever suggested, and salespeople failed to disclose that heirs inherit these fees perpetually. The rescission period in New Jersey is 7 days; I was wrongly told it was only 3.

I have formally requested cancellation of all contracts. I urge anyone considering a Wyndham timeshare to proceed with extreme caution.

I don't even know where to begin. The sales presentation we sat through felt less like a vacation pitch and more like a psychological endurance test. Every time we expressed doubt or hesitation, our concerns were either waved away or reframed as if we were the ones being unreasonable. We were shuffled from conversation to conversation, clearly being worn down on purpose. By the end, we weren't excited. We were exhausted and cornered.
We signed. And we regret it.
What makes this so much worse — and frankly, what I think people deserve to know — is that we were never told we had a legal right under Florida law to cancel the contract within a 10-day rescission period. Never. Not once. That right exists specifically to protect consumers from exactly the kind of pressure-cooker environment we were put in. Had anyone told us, we would have used it. We would have gone home, slept on it, and said no with clear heads.
Instead, that information was kept from us. Whether that was deliberate or negligent, the result is the same: we left with a contract we didn't fully understand, made under conditions that were anything but free or voluntary.
This isn't buyer's remorse. This is the result of a process designed to overwhelm rather than inform. Consumers deserve better than this.

My husband (73) and I (77) were subjected to deceptive, high-pressure sales tactics by WorldMark representative Dragan Ristic during what was presented as a routine "owner update" at the WorldMark Resort in Indio, CA on January 15, 2026.
We had clearly stated we were no longer interested in traveling and were looking to exit our existing membership. Instead of helping us, Dragon isolated us in a private room and presented an "exclusive" upgrade offer. He claimed to be a Vice President of WorldMark (this claim is unverified, there was no business card or badge provided), told us our account had $138,430 in equity, and promised WorldMark would buy back the upgraded membership for approximately $138,000 within 2–3 years. When we asked for this buyback guarantee in writing on January 17, 2026, he went completely silent and has not responded since.
We declined the offer more than four times over a 3–4 hour session. We were pressured into signing a contract with a $47,700 loan. Dragan also coached us to tell the paperwork processor we were buying points to "travel more" and specifically instructed us not to mention his buyback promise, clear evidence of deceptive intent.
We were never informed of our right to rescind under California law. We were not given Truth in Lending disclosures, told about rising maintenance fees, special assessments, or that heirs could inherit financial obligations.
We are requesting full cancellation of our contract, discharge of the $47,700 loan, and written confirmation releasing us and our heirs from all future obligations. WorldMark has not responded to our formal written demand dated March 17, 2026.

We purchased a Wyndham timeshare after attending what was advertised as a 90-minute sales presentation. The meeting ran nearly three hours, and free hotel nights we were promised as an incentive for attending were never honored.

The sales process felt manipulative from the start. We were repeatedly presented with lower prices each time we declined, with a salesperson, manager, and finance representative all taking turns applying pressure. We were told the deal was only available that day. The presentation led us to believe this was a sound investment comparable to real estate, something we could even pass down to our children. We were never made aware that this was a permanent membership with no real resale value.

We were told booking Wyndham resorts worldwide would be simple and exclusive to owners. In reality, the website was difficult to navigate, availability was extremely limited, and advance booking was required or fees increased significantly. We were never able to successfully use the timeshare.

At signing, we were rushed through paperwork and told copies would be mailed to us later, making it impossible to verify we received everything. A credit card was opened for the down payment without any explanation of the interest rate.

Their sales tactics are deceptive, their promises are empty, and the product they sell bears no resemblance to what is presented. Save yourself the frustration, the financial burden, and the regret. Do not attend their presentations and do not sign anything.

I called customer service as a Diamond member asked why did I pay more using points and the customer service representative told me because they are running a promotion for customers so it’s cheaper without using points 🤔 I asked how would I know that and if that makes sense and she said sure!! I mean isnt this a con? It’s definitely a concern!!

I am sharing my experience as a cautionary warning to anyone currently holding or considering an ownership with this company. My situation proves that even if you follow every rule, pay off your contract in full, and attempt to use their own "official" exit programs, you will still be met with a wall of corporate excuses designed to keep your maintenance fees flowing. They publicly market a "safe" and "official" way out for qualified owners, but in practice, it feels like a calculated trap.

After receiving this ownership through a family transfer, I decided it was time to move on and reach out for a voluntary surrender. Initially, the representative I spoke with claimed my account simply didn't exist or had been "canceled." However, as soon as the account was finally located, the script immediately flipped. I was told that because the interest is "perpetual," I am legally unable to give it back because the company "cannot take it back." This is a blatant contradiction to their own advertised "Certified Exit" program, which is specifically promoted as a path for owners with no outstanding loan balance to voluntarily relinquish their interest.

The most frustrating part has been the shifting goalposts and "business needs" blockade. When the "perpetuity" excuse didn't work, I was told that surrenders are based on internal business needs and that they simply aren't accepting them right now. This effectively holds owners financially hostage, forcing us to continue paying monthly fees for a product we have formally attempted to give back. It is a predatory cycle where the company makes it incredibly easy to enter the system through family transfers but uses every possible excuse—from vanishing records to vague "business needs"—to prevent a legal exit.

I am posting this publicly to demand that the company honors its own exit policies and provides the necessary relinquishment paperwork for my paid-in-full contract immediately. To the broader community: be aware that "paid-in-full" status does not guarantee a clean break. They will gladly draft your money every month, but they will fight you every step of the way when you try to walk away from a product you no longer want and have no intention of using.

We attended a timeshare presentation with no intention of buying. We were promised a free week cruise.
The timeshare rep told us about points you get to use on trips and states that the points could be used for airline, rental cars and rooms. TOTAL LIE. They can only be used for rooms. The $100+ maintenance fee was thrown in as a last minute item and shrugged of as easily paid for if you used their credit card. ANOTHER LIE.
The "free" cruise they promised suddenly had hundreds or "maintenance fees", so its basically worthless.

absolutely terrible service, you guys are a multi billion dollar company, with terrible service, I don't understand maybe you should hire more people for your support team so they aren't this terrible with figuring out people's problems, maybe you should lower the franchise fee cause what am I paying for? to be stuck on the phone with you guys for years to solve one problem, absolutely unbearable. You guys are frauds and hopefully karma comes around and files a huge lawsuit against the franchise, want to see this franchise burn with how corrupt the owners and company is. Absolutely disgusting.

I was at a presentation once because my dad is a member. Somehow they got my phone number in my dad’s account and I keep getting endless spam calls from Wyndham about “my timeshare.” I’ve asked them to remove me from their list multiple times and so had my dad, but I keep getting obnoxious calls.

Had a reservation coming up in a week. Found out that the chain no longer has the property I booked but never sent me notice of selling off. This is for event in are of Augusta. When calling after finding out each agent who pulled up the reservation cheerfully confirmed it until I told them that it was no longer in their portfolio. Asked them where they were putting the reservation and they said that I had to figure it out on my own with new property at the location. Interesting as they still had my reservation in the system. Can you imagine showing up to a property during a sold out situation and not having a room in t he city? Customer care just kept telling me cheerfully that they could not help me and I had to call property (now and IHG property Garner Hotels) who of course had no specific reason to honor as they have nothing in their system. I advised Wyndham and they continued to not take blame or find alternate property of theirs in area to put me at the same rate. Just kept saying we suggest you call the property on your own as a script. What a really bad company. Imagine if this happened to you. For me, IHG found me space and gave me a favorable rate to solve the problem for me. Go IHG. Do not book Wyndham!

Leider das schlechteste Rewards-Programm, welches ich je erlebt habe. Als Diamond Elite Member von IHG und eines weiteren Rewards-Programmes wurde ich als Diamond-Member von Wyndham geworben.
Fazit nach den ersten 7 Übernachtungen : 4 mal wurden die Punkte - Aufenthalte nicht gut geschrieben und die anschliessende Kommunikation mit dem Kundendienst dazu ist einfach nur unterirdisch schlecht. Dieser ist nie Lösungsorientiert, oder hilfsbereit und man soll ständig Bestätigungen einreichen, die man teilweise beim Check-Out nicht erhalten hat… Und das alles, obwohl die Aufenthalte über deren eigenen Seite gebucht wurden und ihnen somit alle Daten vorliegen….. Und sie sich damit im Zweifel auch problemlos selber den Aufenthalt und die Zahlung vom jeweiligen Hotel bestätigen lassen könnten.
Fazit:
Wyndham Rewards ist wirklich einfach nur unfassbar schlecht und unprofessionell.

WorldMark by Wyndham — A Decision I’ll Be Paying For Years

It started in February 2019 at Big Bear. I was approached with “promotional incentives,” invited to a presentation, and sat there for hours while they described a vacation program that would supposedly save money, build value, and even become something I could pass down to my kids.

I believed the presentation. Looking back, that was a mistake.

What I didn’t fully understand at the time was that the contract effectively never ends, the maintenance fees increase over time, and getting out of the program can be extremely difficult. I also felt rushed during the signing process, and parts of the agreement were only presented right at the end.

In March 2025 at Oceanside, I was encouraged to upgrade with financing at 14.99%. Between loan payments, booking fees, specialty charges, and parking, I’ve now spent over $12,000 since the 2025 upgrade.

I’ve taken about 10 trips, and in my experience I never saw the value that was promised during the presentation.

Marketing materials often mention things like Disney or theme park access, but in practice I found those options extremely limited and they were never clearly explained during the sales presentation I attended.

The sales process itself felt overwhelming: multiple representatives, long presentations, and significant pressure to make a decision that same day.

After my experience, I later discovered that Wyndham has faced numerous complaints and legal actions related to timeshare sales practices, which made me realize my situation may not be unique.

If you are invited to a presentation for a “free gift,” I strongly encourage you to research carefully before agreeing to anything. I wish someone had warned me back in 2019.

To All Concerned:
Let me tell you a story of lies, deceit, and just out and out corporate greed;
this is the story of my dealings with Club Wyndham.
After my heart attack that curtailed restricted travel and a lost of all income;
I petitioned for hardship release from all my contact obligations from my
Wyndham time shares.
After receiving a call from their representative telling me that he will resolvet the issue;
all one needed to do was to get medical update from doctors.
As one was preparing documentation as requested from Wyndham's rep,
the same day one receives a letter from Club Wyndham that my petition has been denied.
Then why the phone call and why the promise from their man;
in the words "I want to help you"… just another lie?
Their solution to my hardship was their willingness to re-finance thru the purchase
of more points; talk about putting salt in the wound.
This Wyndham Family is just another dis-functional family deserving a reality tv show.
My Want is to spend my last days warning people that Club Wyndham will use that club on you.

We are a retired couple on a fixed income. My husband is a 77-year-old Army veteran, and I am 64 and we were deceived into purchasing a $25,000 timeshare at Margaritaville in Pigeon Forge, TN in May 2024.
We were lured in by the promise of free dinner and show tickets, only to endure a high-pressure sales presentation. The salesman made numerous false claims: that the timeshare would increase in value, be easy to resell, and that we would receive Disney resort access with discounted cruises and theme park tickets. None of this has materialized.

We were never informed that our access was limited to the western United States. This is a significant detail that was deliberately withheld. The salesman also claimed he personally used Wyndham credit card points to cover his own monthly HOA fees, pushing us to sign up for the credit card as well.
Despite telling them our budget was $25,000 and that we had limited travel time as caretakers, the team relentlessly pushed a $50,000 package. The contract was rushed through signing with little explanation.
We paid off the $27,200 total contract in full and have only been able to take ONE vacation due to poor availability. At a later Wyndham sales event, we were told we'd need to spend another $25,000 just to get reasonable booking options.
We urge anyone considering a timeshare purchase to research thoroughly before signing anything under pressure.

Wyndham Resorts – Predatory Sales Tactics During Medical Crisis
In December 2024, my husband and I stayed at Wyndham's Williamsburg, VA location while I was recovering from a partial mastectomy performed just 11 days prior. Despite repeatedly telling staff we only wanted to rest, we were pressured into attending a timeshare presentation with representative Destinee Hall.
We disclosed my surgery, pain level, and medication use beforehand, and were promised the meeting would be brief. Instead, it lasted over four hours. Throughout the session, I repeatedly explained I was exhausted, in pain, and not thinking clearly. We told Destinee multiple times we were not interested — we wanted to exit our existing contract. Instead, she threatened that our maintenance fees would skyrocket to over $1,000/month unless we signed a new contract.
We were subjected to multiple supervisor visits, confusing rental explanations, and relentless pressure until we felt worn down and signed under duress. We were also told we could exit the contract in two years’ time, but something we only learned was misleading later.
We attempted the rental program as instructed. No one rented our timeshare; we lost 45,000 points and received nothing toward our maintenance fees.
We are requesting full cancellation of our December 17, 2024, contract. No vulnerable person recovering from cancer surgery should be treated this way. We trusted Wyndham for years — this experience was a profound betrayal.

There are two types of people that do business with companies selling time-shares. The first type have more money than brains and don't mind spending their money on frivolous services they may or may not use. The second type are the same people who have "good" experiences buying cars at the dealership. These same people sign up for service contracts and add warranties to their $700 TVs. Wyndham is misleading you about the actual costs, they are pushing financing, and they are trying to use manipulation to justify your impulsive behaviors.

Terrible experience. If I could give a score less than 1 star then I would!

Extremely rude staff.