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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I live in U.S. and purchased a BMW headlight module for a '13 528i xdrive. The module fit correctly and solved my three warnings related to adaptive headlight error, turn signal error, and I've alrea... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made an order from this company. I ordered 2 Porsche Headlight Housing for Macan 2021 and 1 glass(lens cover). The package reached Germany within 5 days, which was a few days earlier than the expect... Ver mais

Avaliado com 1 de um total de 5 estrelas

J'ai commandé un module TMS pour mon phare BMW en faisant bien attention que c'était bien un AHL (phare adaptatif). Toutes les photos et descriptions indiqués que c'était le bon et à la réception ce... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered led headlights for audi s3 8v fl. I leave in Cyprus so I got the RHD. I was little bit hesitate at the beginning because of the reviews but the guys were very helpful. Great service, the hea... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Associação ou Organização

Escrito pela empresa

Car Light Specialist - Xenonled.eu Store with car headlights, headlights parts such as: Lens cover, Housing, Modules, Bulbs, Reflectors, Tools for service, Sealant. Professional Workshop, wide service of restore repair cars headlights, doing retrofit works, world wide fast delivery.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

34 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Tromperie sur la description et impossible de les contacter

J'ai commandé un module TMS pour mon phare BMW en faisant bien attention que c'était bien un AHL (phare adaptatif). Toutes les photos et descriptions indiqués que c'était le bon et à la réception ce n'est pas un AHL. J'ai envoyé des messages whatsApp et mail sans réponse.
Site à fuir car trompeur sur la marchandise commandée.

29 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shipped the wrong part - no refund

Shipped the wrong part, did not reply to my message about replacing those wrong parts, money did not get refunded.

2 de junho de 2025
Avaliação não solicitada
logotipo da Xenonled.eu

Resposta de Xenonled.eu

Hi, dear Sebastian, we understand for your negative experience, but as we have reviewed all case, after your opened dispute on paypal, we contacted with you there to ask about more information to help solve that problem, but after we did not recieved any answer, in some time paypal automatically closed the case. After we recieved negative feedback, we sent you e-mail to your *****sebastian@gmail.com that was 2025.07.22 but in 3 weeks we did not recieved any answer, so unfortunatelly we cannot help solve that situation without communication. If you still interested to solve it, please contact with us info@xenonled.eu

Avaliado com 5 de um total de 5 estrelas

Excellent experience!

Competent workers, assisted and answered all questions I had. Very fast preparing of order and excellent communication.
Will be back for sure, highly reccomended to others.

12 de junho de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Be careful with this company

Be careful with this company. I bought a new laser light for BMW. The product arrived with a broken pin.
At the time of purchase, they claimed that the lamp was new and unused and without defects.
The broken place was already in the videos they sent, but is very small and unnoticeable, but compared to the old lamp, you can see when it is broken.
The lights are not new either, but have been restored with signs of use upon closer inspection.
Realizing when the lights are used/restored and still broken, they refuse to take them back.
I offered to send back the light - but seller refuse this...

Reply to answer:
This answer is absolutely brilliant. Sold damaged light and not take back. You see all answers for negative feedback is same strategy..
Be careful of this company

6 de junho de 2024
Avaliação não solicitada
logotipo da Xenonled.eu

Resposta de Xenonled.eu

Dear Martin.
We are so sorry about your negative experience with our company, but we want to respond to your feedback and explain why we refused to accept the return.

Firstly, all pictures and videos were sent before shipping, showing that the headlight was new, including the lens cover which you were aware was scratched. We did not hide anything and took all the photos you requested. Therefore, it was not repaired. Some of the retainers that should be mounted on the new headlight might have been used, but this does not mean the headlight was not new. We apologize, but we are not an official BMW store and do not have all parts new.

Secondly, after you received the headlight, you did not mention any issues with its condition or anything unexpected.

Lastly, when you finally contacted us about your client's decline of the headlight, more than 14 days had already passed. According to Lithuanian law, we are not obligated to accept a return after this period.

We are very sorry again for your negative experience and promise to more carefully check all lights before shipping to any customer in the future.

Avaliado com 5 de um total de 5 estrelas

Ordered 2 Headlight housing and lens cover

I made an order from this company. I ordered 2 Porsche Headlight Housing for Macan 2021 and 1 glass(lens cover). The package reached Germany within 5 days, which was a few days earlier than the expected time for other companies. I was advised by 2 employees (1 by the way, not during working hours), it was precisely those Headlight Housing that I ordered, the glass came like as from the factory (it shines and changes color under sunlight). The goods came very well packed, this company has logo on box. Before ordering goods, I read reviews on this site and on others, and they were not very good but I took a chance and everything was great. Once again, I was convinced that most negative reviews can be written not objectively, apparently the reviews means some other purposes. Thank you guys, continue to work at the same high level!

21 de maio de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Only problems!!

Only problems!!! Only problems!! i was also blocked on whatsapp! second answer! xenonled.eu does not know how to work. I was going to failure because of them. I have all my customers very nervous. Be careful. They are all faulty. To help you they ask for more money and there is no profit. they have a lot of negative feedback!! be very careful!!!
Be very careful!!!!! only defective parts!!!!!!!!!!!!!!! IS NOT POSSIBLE THAT ALL PARTS ARE WITH DEFECTIVE!!!! to solve amicably they want money, and it is not certain that you will solve the problem. when the pieces are new the problem should never exist, instead there are always and only problems!!!!

30 de novembro de 2022
Avaliação não solicitada
logotipo da Xenonled.eu

Resposta de Xenonled.eu

Good day,
First of all, very sad to hear that from you Gianni,
when we started to work together you was glad of work with us, you said that we are best supplier in the world, yes there was few cases which we needed to react and fix it as we give warranty for all our works and products...
Secondly, you have bought from us few pair of headlights for future, after we sold it for you almoast a year has passed, you contacted with us i gave you an advice where could be problem, as headlights was new so problem with headlight could not be... you didnt listen us, than we offered to solve that problem but you need to ship it to us, but you didnt sent it.... also we was needed to listen a lot of negative word adressed to us...
Than i agreed to help you, but for last time as you said you will not work more with us, very sad, but ok, we agree for few problems you do not want to work more, that is ok,
Thirdly, after last problem you ask again for materials...yes we do not answred, because you said before you do not want work no more...
Last of us, man who have own workshop in italy, work with cars, always do not know how to solve not standart problems, always ask a lot of information what is not professionaly as workshop owner, always blame only us... Very sad to recieve negative feedback from you... For people who will see this feedback, you always could contact us with e-mail, whatsapp, viber, telegram we alway answer asap, and if there any problems we always try to solve it friendly :)

Avaliado com 5 de um total de 5 estrelas

This is an example of delighting a…

This is an example of delighting a customer. I live in Ireland and needed a replacement bulb for a headlight. To my dismay the main dealer quoted me over 3000 euro to replace the entire headlight as it a completely sealed unit. I tried everywhere to locally get it fixed and came across Vlad and his team. I was a little nervous about shipping off the headlight but it all worked out just fine. They fixed the light and shipped it back. Although there was a small issue I wasn’t happy about when I got it back Xenonled stood over their work and took it back and fixed it at their cost. Absolutely delighted with that. Great service. Highly professional. Well done

10 de agosto de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Pas proffessionnel

Pas professionnel, ne répond pas aux emails, sur WhatsApp répond avec 1 message tous les 24 heures, n'affiche pas les prix sur le site, j'ai demandé un devis pour des phares mercedes CLA et c'etait 1000€, mon amis deux jours plus tard c'était 900€ ; A FUIR , ne prend pas paypal .

13 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Low quality headlights with stains on internal and external lenses

I bought a pair of headlamps from them recently. They sent me a video of the headlights in full working condition and everything was great , including pictures on their website. But when i recieved the headlights, the item condition wasn't what was shown on website and the video they sent. Picture on website and headlights condition DO NOT TALLY. They even told me that the picture on the website is only for display purpose and the headlights i got from them are not the one from the website. There were also VERY BAD STAINS on the inner projector lens. Showed them picture of the stains and they said they had no idea of what is it and unable to explain. Whats worst was that the label on the lights required for coding were worn off. If only pictures can be posted on this website and it will speak a thousand words !! When i demanded a refund, they refused and i had to spend the extra cash to do overhaul for my lights !! NOT RECOMMENDED FOR BUYING LIGHTS FROM THEM IF YOU ARE LOCATED OVERSEAS !!! Please note that the reply that they gave to my review didnt even answer the question of the stains on the inner headlight projector lens and the headlight lens itself.

6 de junho de 2020
Avaliação não solicitada
logotipo da Xenonled.eu

Resposta de Xenonled.eu

Dear Daryl, you are ordere used pair of headlights, headlights was in good condition,
problem of coding wasnt only in sticker which ones was little bit damaged of using,
main problem that you will need to do retrofit works, and you do not how to do it correctly, what we could do we tried to help you, but to give all information what to do sorry but we cant, it is our work to do those works,
very sad that after a lot of communication you finally decided to leave a bad review.
I hope your headlights will be work without problems)

Avaliado com 5 de um total de 5 estrelas

Super fast delivery

Super fast delivery. perfect headlights!! next time we will need headlight for any car we choose this company!!

27 de maio de 2020
Avaliação não solicitada
logotipo da Xenonled.eu

Resposta de Xenonled.eu

Thank you, to turst and choose us!

Avaliado com 5 de um total de 5 estrelas

Great service and good products

I ordered led headlights for audi s3 8v fl. I leave in Cyprus so I got the RHD. I was little bit hesitate at the beginning because of the reviews but the guys were very helpful. Great service, the headlights were in good condition especially for the price that I got the and arrived in time!

3 de abril de 2020
Avaliação não solicitada
logotipo da Xenonled.eu

Resposta de Xenonled.eu

Thank you, to turst and choose us!

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