Booked a car service to the airport for my son today to Gatwick from London, car took over 2 hours to arrive in Gatwick and then locked him and his girlfriend in the car until they paid him addition... Ver mais
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Veja o que dizem as avaliações
Avoid this company! We booked and paid in advance for a 4am pickup from our home to the airport. At 4:10am we called to find out where the car was, to be told that the office didn’t know and they w... Ver mais
Avoid. After I disputed an unproven cleaning charge and simply asked for evidence, they threatened to abandon my wife, infant and me before reaching our destination. Completely unprofessional and unac... Ver mais
We arrived in London Heathrow, our driver was waiting for us called to confirm and tell us not to rush took care of all our baggage and off to Gateshead. He offered us stops on way or no stops our cho... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We specialize and have years of experience in transferring groups to and from the Airport. Heathrow Airport ,Gatwick Airport ,Stansted Airport, Luton Airport ,London City Airport ,Southend Airport ,Seaports ,Long Transfers We provide door to door service, so let us take the stress of worrying for your luggage and getting you to the airport or anywhere in the UK on time. On arriving back in the UK, one of our vehicles will be ready waiting for you before you even clear customs. We will take your Flight Number and we keep an update of your flights arrival time so we are always ready waiting for you.
Informações de contato
2.13 REGUS BUILDING, 79A COLLEGE ROAD, HARROW , HA1 1BD, London, Reino Unido
- 0208 521 6222
- info@xpressairporttrasnfer.com
- xpressairporttransfer.com
2,4
Ruim
181 avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Booked a journey with his company from…
Booked a journey with his company from Stansted airport to Gants Hill. Driver was on time and journey was quick.
2 de junho de 2022
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Super trip
Everythink ok. Except, that we need to pay 5£ more, that taxidriver could pick us up at London Gatewick Airport directly. But his was not the drivers fault. London Gatewick airport has introduced a fee of 5£ for 7 months ago, that passengers could get picked up from the airport. That is an official information and there are also signs there. It would nice just to have this on booking confirmation. The driver said, we didn't need to pay, and apologized for it. It was really not a big deal :) We were 7 people and paid for roundtrip 240£ . We were 2 hours each way in the taxi due to London traffic. So for around 35£ /person really fair price. The taxidrivers were friendly, on time and has given us great tips to plan our future trips to London. One taxi driver offered us also water and sweets, to be prepaired for the flight :) Really lovely. Thank you great trip. I highly recommend your service.
5 de maio de 2022
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Our driver was very friendly
Our driver was very friendly, patient with me when I had trouble meeting up with him. Also a good driver. I felt very safe with him
19 de abril de 2022
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Very satisfied
Comfy car, perfect timing, polite driver
Absolutely nice ride
10 de abril de 2022
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Very efficient service
Very efficient service. The driver was nice and most importantly got me to LCY in time for my flight! Many thanks!
4 de abril de 2022
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Great communication
Great communication, and pick up on time.
Friendly driver and nice, comfortable car.
Would recommend.
31 de março de 2022
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
It was a smooth ride
7 de dezembro de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Driver let us know he woukd be a few…
Driver let us know he woukd be a few minutes later and was very polite and let us know the route we would take to the airport. We are very pleased with the service and will book again.
5 de dezembro de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Sir/Madam,
We are pleased to hear that you had a positive experience with us.Our squad will be happy to hear that their hard work has paid off!The entire team at the office is incredibly grateful for the kind review you shared at Trustpilot.
We are happy you used our service, enjoyed your trip.We hope you stay with us again next time .Please consider sharing your review with friends.
Should you require further information please do not hesitate to contact us at info@xpressairporttranfer.com
Many Thanks and Kind Regards
Xpress Airport Transfer
Having chosen the right transfer operator
Having chosen the minivan service of Xpesstransfer was the most remarkable experience I ever had in these years of my travelling experience! Their staff was so attentive and responsive to my queries as we are aged travellers with a large number of baggage! High recommend to those new comer/visitors to UK.
19 de novembro de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Customer,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
Really bad
I had already booked and paid transfer from and to London airport. Arrived in London with two kids. No none was waiting for us. I called and finally the car arrived 1 hour later (he said due to traffic). But the best was the day we left. The pick up time was 3.30 am. My phone rung at 2.00 am and they said that our car was waiting in front of the hotel. The driver was kind but scheduling with them is absolutely impossible.
1 de novembro de 2021
Avaliação não solicitada
Appalling service!!
Appalling service!!! Avoid this company!!!
We had a horrific experience with them. Extremely poor customer service. They didn't provide the service we payed for. They've also persuaded us into paying for a more expensive car in order to provide child seats and showed up without the required(and contracted) seats.
They didn't bother trying to solve the problem and were then very rude on the phone leaving us stranded in the middle of the night with small children trying to figure out how to get home.
Edit: the reply is just like the service appalling and deceiving
To hopefully spare a few readers the pain of working with this company I'd like to waste a bit more time of my life to clarify.
I don't think anybody wouldn't use a service they've prepaid for when travelling in the middle of the night with their family just to be able to write a bad review. What would be the logic behind that?
First of all the driver showed up with one child seat that was not appropriate for the children's age. When pointed out he just winked at us and tried to split it into two and rush us in the car saying we should just ride like that. Life and safety are not up for debate! This is why we've also agreed, contracted and paid for the seats and the service was not provided!
The controller on the phone was rude, combative and continuously explained that even though be booked and paid for a bigger car with 2 car seats for small children the company is not obliged to provide anything. Again It's a service that was contracted, paid and not provided!
Threats are always a good approach to customer service, so thank you for proving a point.
I'll follow all available paths to make sure this company doesn't profit from what they put me and my family through!
27 de outubro de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Mr Zagrean,
We are sorry that you felt in negative way. Driver met you at Luton Airport he showed you child seats and you said these are not appropriate and you refused to take the journey. You spoke with controller and gave him lecture about the child seats.
Last but not least you apply for charge back through PAYPAL but unfortunately you lost the case because PayPal knew that we were standing on right side.so please do not drum up fictitious information among other.we will report your feedback to relevant authorities with evidence.I am sure you have learned the lessons how to treat others people.
I am very sorry all about this but honestly it heart when we put 100% efforts and get reply like this. We believe in quality not quantity and keep our standard very high.
Many Thanks
Azhar
Would highly recommend
Amazing - on time and great service. Would highly recommend.
7 de outubro de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Hi Alice,
We would like to thank you for your feedback for Xpress Airport transfer. We are pleased to hear from you about your experience with us. Providing best and comfortable service is our motto and releasing all of our customers headache and stress about there transfer.
We can assure you that you will find our service better and on very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Xpress Airport Transfer
www.xpressairporttransfer.com
This company is absolutely terrible
This company is absolutely terrible, and I absolutely would not recommend you book with them. None of the reasons why I used this company were fulfilled. They were not on time (40 mins late), no one was waiting for me in the airport with a sign with my name on it, the driver was terrible and spoke very loudly on the phone the majority of the 1.5-hour ride, and then he violated my privacy to hound me (over 7 unsolicited phone calls after the ride was over) when the agency should’ve just contacted me again. I asked to speak to a manager following the ride and was promised that someone would call me and they never did, but somehow I’m not surprised.
I had booked a taxi for 75 after my plane landed at 8:30 am. This was to account for any delays to the flight and during customs. The driver was supposed to be there at 10 am when I came out at 10:10 am. He was nowhere to be found and I waited until 10:40 when he came. I had to go and find a SIM card to activate and call their office to speak to someone who sounded incredibly confused about me even having a booking. Apparently, I was supposed to have received an email with the driver's details prior to arriving and that had never been sent to me.
The driver then spent the majority of the ride very loud on the phone and made several snide comments about the traffic being so bad because my flight was delayed and how he would miss the next pick up. It was made to be my fault for the flight being delayed apparently despite the fact that I was at the airport exactly when I said I would be. After the ride, I slept for the following day due to jet lag, and got about 7 missed calls from the driver as well as 6 text messages for not having paid the ten-pound surcharge for driving the extra 2 mins to grab the keys to the apartment from a nearby store as I couldn’t walk there with all my luggage.
For the driver to call me like that is a serious violation of my privacy. I should never have to go through him, but rather the actual agency which is the entire point of having used an agency. Overall, it was an absolutely horrible experience and I would not recommend this place to anybody.
Edit: the reply is absolutely ridiculous. We did not stop at 3 different places, I just got into the country for the first time after an 8 hour flight. The only place I needed was the shop two mins from the apartment that had the keys and then to the apartment to sleep. The owner called me 3 times only after seeing the reviews. The third time when I picked up, he was apologetic and told me the £10 was not company policy, and the driver essentially had forced a bribe. The owner wanted to know if there was anything he could do at all to make me take down the reviews, which I didn’t want to do so that no one in the future would be taken advantage.It makes absolutely no sense to say you actively monitor the flights for delays, but not for an early flight aka the time I actually requested you be there on the form as this would leave a huge chunk of your customers stranded.
Very disappointed in the reply!
11 de setembro de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Hi CJ,
As per records and conversation with you over the phone this whole statement is fabricated .Our driver was there on time as provided by you in the booking form. You finished quickly with customs and also the flight was early .We monitor flight and arrange another cab for you without any extra cost incase of flight delay not incase of early flight .Driver arrived and picked you up on the actual pick up time ,early flight isn't drivers or companies fault .
After noticing your complain ,the company owner called you several times to discuss the situation .Over the phone you appreciated and acknowledged our standard of service although you said "You were angry and therefore did the bad reviews in redress on social media platforms and you haven't noticed the actual delay reason which was early flight and time mentioned by you in the booking . Still we tried our best to ask the driver to reach you as soon as possible. Also on the way back he stopped for you on 3 different places just for courtesy and show you our company behavior towards customers, We believe on Quality .
We provided best of our service on time and also satisfied you with standards .After receiving complaint the owner himself contacted you and cleared your doubts ,We do not obliged to any of the clause mentioned above .Please take your review back and give us what we deserve. Looking forward for a positive action .
Many Thanks and Kind Regards,
Xpress Airport Transfer
www.xpressairporttransfer.com
Perfect!
Arranged Xpress taxi for a journey from London to Cambridge today. The booking, pickup, dropoff was flawless and I am so grateful since it was moving day. I can absolutely recommend without hesitation. Thank you ever so much.
31 de agosto de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear C. Attwood,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
Such a great service
Such a great service I travelled from Stansted to north London got a great price and driver was on time and very professional.Car was clean and tidy will use in future and recommend it thanks for great service
11 de julho de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Naveed,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
good service
8 de julho de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Family Ma,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
Very nice and helpful driver.
Very nice and helpful driver, we have a lot of luggage, very nicely to help when loading and drop off.
2 de julho de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Phil Ng,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
Very very good service
30 de junho de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Hello Ngal Ching Wu,
We would like to thank you for your feedback for Xpress Airport transfer. We are pleased to hear from you about your experience with us. Providing best and comfortable service is our motto and releasing all of our customers headache and stress about there transfer.
We can assure you that you will find our service better and on very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Xpress Airport Transfer
www.xpressairporttransfer.com
I had a journey heathrow to birmingam it was an excellent journey very proffesional driver
Perfect journey
27 de junho de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Dear Shanaz Kiyani,
Thank you for booking your journey with Xpress airport transfer. We are glad to know that our drivers provided you service up to standards. We will make sure to keep our level of service higher then your expectations and we are looking forward to serve you again.
Thanks again for booking with us.
Regards
Xpress Team
Xpress Airport Transfer
Luton Airport Transfer
Driver arrived on time. Very kind and helpful. Spacious and clean vehicle. Would recommend.
23 de junho de 2021
Avaliação não solicitada
Resposta da Xpress Airport Transfer
Hello Adam Eqbal,
We would like to thank you for your feedback for Xpress Airport transfer. We are pleased to hear from you about your experience with us. Providing best and comfortable service is our motto releasing all of our customers headache and stress about there transfer.
We can assure you that you will find our service better and on very competitive rates. We are looking forward to serve you again.
Many Thanks and Kind Regards,
Xpress Airport Transfer
www.xpressairporttransfer.com
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