Previously bought MS home and student for Mac a few months ago. Worked fine. Got PC version yesterday and after following instructions just shows a message asking to contact retailer for license key.... Ver mais
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Veja o que dizem as avaliações
Purchased Home & Student and downloaded no problem; had to contact Xpresskey via on line Chat ON A SUNDAY immediately answered and Frank sorted my activation code. Had to go via Microsoft to finalise... Ver mais
Looking more and more like a scam. Download the software, no License Key, no customer service via email or live chat (the latter says "Instantly responds in under a minute" It would be funny if I ha... Ver mais
Purchased Microsoft Office 360, 2016 version from expresskey.co.uk back in June 2020. It worked for 3 months but now has deactivated. I tried re activating using the product key but it wont let me rea... Ver mais
Detalhes da empresa
Escrito pela empresa
Your #1 trusted online shop for affordable computer electronics and genuine software products in the UK. We specialize in retail and consumer goods, bringing you only genuine products, cloud based solutions, development and certified technical support assistance. We take pride and stand by the products that we sell, from computer electronics, gadgets, accessories and software. We make sure that you only get authentic and genuine products that won't break your bank. We believe in providing you with top product brands at an affordable and reasonable price without disregard to high quality and standards. Our goal is simple; to help consumers, startups, small businesses, and non-profit organizations save big on high quality products.
Informações de contato
Top floor #3, Piccadilly Place, M1 3BN, Manchester, Reino Unido
- +44 161 818 6464
- sales@xpresskey.co.uk
- xpresskey.co.uk
2,4
Ruim
157 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very prompt service
Very prompt service, so the software was downloaded and installed within an hour of purchasing.
10 de março de 2021
Easy to install
9 de março de 2021
Excellent price and instant download
Excellent price and instant download. What more could put want?
9 de março de 2021
Just bought 2019 office for home…
Just bought 2019 office for home use...need to ask questions..claim response within a minute...waited 30 mins now and counting..2hrs later I’ve managed to download and all seems to be working well. They did however, eventually come in on the helpline. Always nervous times when you spend money a can’t get an acknowledgment
5 de março de 2021
Avaliação não solicitada
Resposta da Xpresskey
Hi Martin,
My apologies for the delay in our responses. We experienced a system downtime earlier and it rarely happens. Rest assured that we are working on your concern and we have already assigned an account specialist to assist you.
Note: Remove all versions of Microsoft Office installed on your machine before installing the retail version. Multiple versions of Office installed will cause errors and conflicts.
Cheers,
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
Excellent assistance on the chat line…
Excellent assistance on the chat line first and then very easy to download for myself and my wife
5 de março de 2021
easy to purchase and download was…
easy to purchase and download was almost instant.Best price for what I purchased. Great service
4 de março de 2021
Great price helpful service
Very responsive tech team, helped me set up Office for both my Mac and PC when they were both misbehaving...
4 de março de 2021
East to order with great guidance to…great service
East to order with great guidance to correct parts and fast delivery; great.
4 de março de 2021
Great service
4 de março de 2021
MS Office 2016👍
I had a problem setting as 365 office was causing it issues.So on contacting their help line I was put on to Technical support and was done remotely. Now working fine I am happy 😁
23 de fevereiro de 2021
This was a good and fast service and…
This was a good and fast service and very efficient. The product is very easy to use.
18 de fevereiro de 2021
Very helpful
14 de fevereiro de 2021
Very helpful when I had a problem
Very helpful when I had a problem. Talked me through it and resolved swiftly.
14 de fevereiro de 2021
Professional and friendly approach.
Professional and friendly approach.
Incredibly knowledgeable
13 de fevereiro de 2021
Instructions where easy to follow and…
Instructions where easy to follow and everything seems to be working
13 de fevereiro de 2021
Happy ending and very grateful!
After so many inconveniences, the Microsoft Office has finally been installed. Thanks to the technical support received from Xpresskey. Thanks a lot. I'm very grateful.
Thank you David for your help
12 de fevereiro de 2021
Avaliação não solicitada
Resposta da Xpresskey
*Update 12/02/21 - 5:22 PM
Please give us a chat instead. I have assigned an account specialist to handle your case.
Abbie
*Update12/02/21 - 12:49 PM
Please see screenshot below to activate your Office 2019 via Telephone Activation:
https://cdn.shopify.com/s/files/1/0276/2725/7994/files/bfc2d9d5-2365-4aac-b243-f93b1df1ac05.png?v=1613105357
Please see instructions on how to activate your Office 2019 via Telephone Activation:
https://support.microsoft.com/en-us/office/activate-office-using-the-activation-wizard-1144e0de-e849-496e-8e33-ed6fb1b34202?ui=en-US&rs=en-US&ad=US#bkmk_phone
*Update 12/02/21 - 12:02 PM
You were with a customer service representative a while ago and was about to help out but somehow you were no longer replying.
The telephone number to call for the activation can be seen in the activation window. Select your country then provide the Installation ID. Should you have issues with activating via telephone, our customer service representatives can call Microsoft on your behalf.
12/02/21 - 11:02 AM
Hi Alba,
Upon checking the account and email that you have sent us. You wanted to use your purchased license on a new computer but it is still registered to your old computer. Hence you will be using the same license on 2 computer devices which is breaches Microsoft's license term.
As we have explained previously, the only way to use Office on your new computer is to purchase a new license.
If you want to use your license, you may try the telephone activation. The telephone activation option can be seen after the installation. You may still have the access to your digital files and allowed to download the full Office suite installer.
Kind regards,
Abbie Baker
Xpresskey Customer Care & Retentions Dept.
New to Mac solved
New to Mac I downloaded the wrong software and the service team provided me with software that works on my Mac. Great service and instructions for install are easy to follow would buy software in this way again many thanks :)
11 de fevereiro de 2021
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