Y-our Network Group Ltd Avaliações 

42
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have been with Y-our Network for several years and have been very happy with them. If there is ever an issue we just email and we get a response very quickly and they deal with the issue just send... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

This company is completely dishonest. DO NOT TOUCH THEM! They were supposed to settle our previous contract but didn't. We had to settle it ourselves before legal action was taken against... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great company to deal with, Kirstie is a star always willing to help and solve problems. Saffron is a delight a very friendly young woman. We purchased our own new phones and John help set the up ov... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We've been using Y-our Network group for our internet and phone services. As a small business having reliable connectivity and good communication is essential and it's great to have a company we can... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de telecomunicação

Escrito pela empresa

We are a business which has been built on experience and knowledge, with many years behind our staff what is unique about Y-our Network Group Ltd is our pride in what we do. We provide a full solution giving our customers connectivity, top of the range technology in our telephone systems, mobile and much more, but to support this is our level of service and customer care. Personal contact and relationships is better than a robot or being treated like you don’t matter. With Y-our Network Group everyone matters. What is Y-our network is our priority.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

42 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(42)

21 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great Service

I have been very happy with Y-our Network over the past years. They are always available when needed and the systems are fit for purpose. I can safely recommend them.

20 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

We have been with Y-our Network for several years and have been very happy with them. If there is ever an issue we just email and we get a response very quickly and they deal with the issue just sending updates at each stage.

16 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Thes Best Standard

After using rip off companies Y-our were seamless helpful and completely transparent. Couldnt recommend these guys more.

16 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Very professional service

Very professional service, and respond to our queries very swiftly. Great addition to our infrastructure. Highly recommend.

15 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Best of Breed?

Having come to the end of a really awful telecoms business contract, I was very suspicious and highly skeptical about entering into a new contract. I had numerous companies come in and say they could do this and that but, reading the small print led me to believe that it would just be the same old nonesence. I met with Y-our Network Group who understood the Skepticism and put me on a fixed price contract that I was happy with, with clear explanation of the costs that would be incurred. I signed up with them and so far, they have delivered on the promises, provided competent and professional back-up and service to resolve any issues promptly and again, they call back when they say they will. I would always hesitate to recommend a company in the Telecoms space but, Y-our network Group is the best that I have come across.

10 de julho de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Excellent service, highly recommended!

We're so pleased we chose Y-our Network. Having been with them for several years, we've consistently received excellent service. The transition from our previous supplier was seamless, their hardware and connectivity are reliable, and their customer support is second to none. Kirstie deserves a special mention for her responsiveness and willingness to go above and beyond whenever we need assistance.

15 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Great company to deal with

Great company to deal with, Kirstie is a star always willing to help and solve problems.
Saffron is a delight a very friendly young woman.
We purchased our own new phones and John help set the up over the phone it was brilliant. Well done all at Y-our Network 10/10

1 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

We've been using Y-our Network group…

We've been using Y-our Network group for our internet and phone services. As a small business having reliable connectivity and good communication is essential and it's great to have a company we can rely on. They are friendly and professional and take the hassle out of keeping our business connected. I'd happily recommend Y-our Network Group to other businesses looking for a reliable telecoms provider.

1 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

Internet constantly down

Internet constantly down, constant issues with the phones! Avoid if you are trying to run a business!

5 de outubro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

We apologise for the inconvenience caused when there was a network outage on the broadband line supplied and as the fault was at network level only Openreach could resolve the issue. We completely understand how much companies rely on there broadband service and we are happy to look at mobile broadband back up options if you would like to call our staff to discuss 03301180954. Thank you.

Avaliado com 5 de um total de 5 estrelas

We are a small company always had…

We are a small company always had trouble with other telephone company. y-our network group were extremely helpful. Justine came to do installation and kept me informed on the progress all the time he was here. and kept me in formed about every step. great guy brilliant service thank you very much. excellent!! 10/10

14 de julho de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Excellent

We were with a different company but were being robbed with hidden charges etc.
Will and the guys have got us OUT of that contract! Our new phones are massively better quality sound etc.
The sales/customer service and installation has all been dream for us. They are a lovely bunch. This company is ideal for small businesses who want suppliers who cut the guff and just do the job straight up and down!! I HIGHLY recommend :)

21 de julho de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Had a great experience with the guys at…

Had a great experience with the guys at Y-our Network Group, from start to finish, provided me with phones and broadband for my small business. Installation was quick and customer service received so far is very efficient.

11 de maio de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

A guy called Miles called and his…

A guy called Miles called and his mannerism was very rude - there are proper ways of asking to speak to a person and ending a call properly - this person does not do the company any good.!
IGNORANT & DAMN RUDE.!!!!!!!

6 de maio de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

We apologise for any inconvenience. We have spoken with the staff member and removed your information from our system to prevent any further issues. If you wish to discuss further please call our main number and request to speak with our Operations Director Kirstie Griffiths 03301180954

Avaliado com 1 de um total de 5 estrelas

Constantly rings to speak to managing…

Constantly rings to speak to managing director, despite being asked to remove details from database.

17 de março de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

We apologise for any inconvenience. We have removed your information from our system to prevent any further issues and emailed you confirmation of this being completed. If you wish to discuss further please call our main number and request to speak with our Operations Director Kirstie Griffiths 03301180954

Avaliado com 5 de um total de 5 estrelas

Excellent experience from start to…

Excellent experience from start to finish. Justin guided me through all our options and ensured everything was clear and straightforward, no pressure, just professional advice he helped tailor the setup to exactly match our business needs, making the transition easy.

The phones perform perfectly, and any small teething issues were sorted quickly by Kirstie and Saffron. All around outstanding customer service. I highly recommend your network group!

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Very professional and helpful service

Very professional and helpful service. Kirstie responds to queries very promptly, and engineers are on call to fix any issues should they arise. We switched to Y-our Network from a previous supplier and transition was smooth and they advised us through the process.

2 de fevereiro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

Best phone and internet service we have…

Best phone and internet service we have ever had. 18 months in and still never gone down!
Very competitive price wise and nothing is to
Much trouble when we’ve need to add to our package. Superb.

30 de janeiro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 1 de um total de 5 estrelas

Dishonest, avoid at all costs

This company is completely dishonest. DO NOT TOUCH THEM!

They were supposed to settle our previous contract but didn't. We had to settle it ourselves before legal action was taken against us leaving us out of pocket by £8k.

Also Set up Direct Debits without our knowledge.

Then made up some fictitious amount of money we owed them to 'credit us' when we went to the ombudsman. They are complete crooks.

Kirstie was helpful, Justin completely unprofessional and dishonest.

27 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Really helpful and quick response.

Really helpful and quick response from the Customer Service Team which resolved the issue in a matter of minutes. Thank you.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
We recently moved our telecoms system and broadband over to Y-our Network Group, and from the very start they have been fantastic to deal with.
The team came in, took the time to properly understand our business, and gave us a real boost in terms of both confidence and capability. They did not just replace what we had, they helped us understand how to level up our professionalism and make better use of a modern telecoms system that actually supports how we work.
A special mention has to go to Will. His support has been absolutely unmatched, and he has been a huge part of how smooth and positive the whole experience has been. He is incredibly knowledgeable, always on hand when needed, and has such an easy going, approachable personality that working with him has been a genuine pleasure, to the point where we have actually become friends along the way.
Everything was clearly explained, the transition was seamless, and the ongoing support has been excellent. Highly recommended.

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Y-our Network Group Ltd

Resposta da Y-our Network Group Ltd

Thank you for your review. We have passed your feedback on to our team. If you need anything else, please don't hesitate to contact us.

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