I have used the products for a while and like them. But then they sent me the wrong item and I needed to contact their customer services. Their customer services is non-existent. This pr... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Yao secrets, de producten zijn prima. Helaas begin er niet aan je krijgt ongevraagd bestellingen thuis. Elke maand sturen ze automatisch producten af en halen het geld via paypal van je rekening af. I... Ver mais
Where have these fermented rice water bars been all my life?! Just a quick lather transforms my dry, frizzy coils with each wash. Now I flaunt the softest, bounciest curls that gleam with health thank... Ver mais
A empresa respondeu
I have a subscription to the shampoo bars. It has been the best product for my hair type - fine, straight, asian hair. I find my scalp health is better and my hair is much healthier with less breakage... Ver mais
Detalhes da empresa
Escrito pela empresa
Yao Secret is dedicated to improving and maintaining healthy hair by way of cultural tradition. Inspired by the Red Yao Tribe, bringing you handcrafted natural hair care products made with ritually-prepared rice water in the Longji Rice Terraces.
Informações de contato
London, Reino Unido
- support@yaosecret.com
- yaosecret.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Never received it
Never received it, sent in a customer complaint, and never got a reply. I think it's been delivered to the wrong mailbox.
Very disappointing Customer Service
I order the Shampoo and Conditioner from Yao Secret, and I never received the order. Apparently there was some issue with my order in my country (Spain), and when I called the courier they couldn’t find my package and when I contacted Yao Secret’s Customer Service to give me more information and help me find it, they said that once the package leave the country where they are at, it’s not their responsibility anymore, so they send me the same link (again) for the same package my country’s courier couldn’t find in the system, so not helpful AT ALL.
Long story short, I never received my order and lost 72€ on top of that. Very disappointed with the customer service and how they handled my order.
Good morning ,id like to sadly give a…
Good morning ,id like to sadly give a honest review on my recent purchase of your shampoo bar,
well it arrived yesterday but it blew me away firstly how it was presented
seeing how glam and pretty your site and products looks
it did not do your company justice at all
I suggest you look at the conditions of your products before sending them please
as not to disapoint anyone further
im still waiting for a reply
im not good on a computer as you can see but i am honest and i do believe you should look into this matter many thanks
also very confused as just recieved a thankyou EMAIL for my order instead of a reply to my two emails Please kindly look into this matter

Resposta da Yao Secret
Will Continue To Order From Them!
This is my second order of the shampoo/conditioner! I was gifted the rice water treatment and immediately ordered more once I ran out! I have the fine toothed comb and the hair brush, and my hair has gotten a lot more soft, but it still holds volume really well. It's a lot more manageable!
The shipping is quick and efficient. So far, I've not been disappointed by anything I've ordered from them, and I'm looking forward to ordering more of their products!

Resposta da Yao Secret
Waves are defined.
My order arrived quickly thank you. I'm actually really surprised how well the bars are working. I have dry, frizzy, wavy hair that has looked more like candy floss than hair for the last few years. Not any more, my hair is soft and smooth with defined waves, I have only used the bars 3 times so far. I'm also hoping it may help to get my hair a bit longer, I have really struggled to grow it because it is so brittle.

Resposta da Yao Secret
Re ordering rice water shampoo & conditioner
My hair is vasty improved since using this.
I have just reordered for the third time!

Resposta da Yao Secret
I discovered the rice shampoo here
I discovered the rice shampoo here, it's so gentle on the head skin and foams so great and strengthens the hair..I'll buy here again

Resposta da Yao Secret
Obsessed with this set!
Obsessed with this set! Normally shampoo and conditioner bars don’t work on my hair as it’s quite thick but these are amazing! My hair feels so silky and soft, I love that they are all natural and zero waste too as I like to be as sustainable as possible.

Resposta da Yao Secret

Resposta da Yao Secret
I first ordered in May this year and…
I first ordered in May this year and bought in whim tried it and normally I have the lather going in my ear causing my ear to itch but when this one lathers up it didn’t and made my hair shiny and I’m 46yrs old I last dyed my hair May for Eid and my sides normally go grey and itch a lot.
It’s know August I bought again and haven’t even cut my hair let it grow as I have done hair and the top of head the hair is growing and I’m looking after my
Hair more it’s not too grey as before.
So yeh I love using it thank you very much

Resposta da Yao Secret
If I lose my sense of smell I will try again
Yeah, my hair looked and felt nice, but I can't believe no one else has mentioned the smell. It smells like fish and wet dog. First couple of washes, I noticed it, but it wasn't overpowering. Today I washed my hair to attend a wedding and it stank. I had to put a bunch of other products in to cover up the smell. Even then, I could still smell wafts of it.

Resposta da Yao Secret
love this products somuch my hair feels…
love this products somuch my hair feels so good since i use this, my scalp feels better to. i always had dandruff but somehow this shampoo helps me a lot ♥️ lovely customor service to 🙏🏽

Resposta da Yao Secret
So far, so good
The company asked me to leave a review. So far I washed my hair with the shampoo soap and conditioner just 3 times, I believe it not enouth time given to can notice a significant difference in my hair.
However here is what I liked about:
1. It leave my hair naturally clean without drying the scalp or hair
2. I really like the natural smell of the soap
3. Soap make lots of bubbles (I quit not expected that)
4. My hair loss have been slightly reduced somehow.
5. Hair looks more shinny and a bit of more volume and thickness if I can say that..
THERE were not COS, just the conditioner did not felt doing something to my hair. I will have to try with conditioner and once without to see if there is any difference.
Also it's a bit pricy, and I don't think will last me 3 months as some people says but we will see.
I also bought a brush, and I absolutely love it!! Its become my favorite brush tho! I like the feeling of the brush in my scalp.

Resposta da Yao Secret
AMAZING
For years i struggled with breakage in my hair and i had been purchasing extentions for years... i cant believe it took me so long to discover this but im so glad i did. Ever since ive been using it my hair has never felt better or been easier to manage! Everyone should be using this❤️✨️

Resposta da Yao Secret
Nice combs but terrible packaging
I ordered two combs, which I find well made and do smell woodish, natural... so, nothing to complain about the product itself, but... I was quite disappointed with the packaging, as both combs came loose together in a plastic bag with no protection (it came inside a cardboard envelope). No card, definitely not nicely presented... nothing that looks like being sent from a traditional village :((

Resposta da Yao Secret
Love it!!
Easy to use, hair is beautifully clean and really soft/shiny. My scalp is no longer itchy as it usually would be after using more chemical products and I’m not throwing away plastic bottles every couple of weeks. Amazing product.

Resposta da Yao Secret
I love love love these bars
I love love love these bars, honestly the best shampoo I’ve ever had!!

Resposta da Yao Secret
I was in desperate need for hair care…
I was in desperate need for hair care that wouldn't dry, damage or break my hair as I had been experiencing with my last brand of shampoo. Initially I thought it was stress or hormones wreaking havoc on my hair, but turns out it was just my old hair care routine causing significant breakage and hair loss.
I did a lot of research into Yao Secret and other similar brands before committing. I've been using their shampoo, conditioner and rice milk treatment for about 2 months now and have noticed significant improvement almost immediately. I can finally comb my hair and work through any tangles much more easily. My hair feels stronger, thicker, and I have received many compliments on how gorgeous and long my hair is.
I'm so happy I finally discovered what works best for me, and love that I can trust the ingredients in the products, eco friendly packaging, and overall ethos of the brand.

Resposta da Yao Secret
Umm… WOW
Umm… WOW! And why haven’t I tried this before?
I (F38) have fine hair with a bit of a wave and frizz. Oiling takes care of the frizz, but it weighs the hair down, plus I find it made it look oily and unwashed (but hey, it’s still a decent weekend treatment). I’ve finally tried Yao (Rice shampoo & conditioner) two weeks ago. My feedback so far:
- the shampoo bar feels gentler than my regular shampoo and my hair doesn’t feel stripped of moisture
- using just the shampoo bar (no conditioner at all for the super busy days) I still had fewer knots to brush out and my hair looked shinier, not greasier
- shampoo + conditioner = felt like I spent full 10-15 minutes with a mask (but I do have porous hair)
- conditioner does take getting used to, but it took me a few tries to understand I don’t need that much - no need to feel that ‘slather every strand’
Overall I feel I’m using considerably less oiling products (still use JVN oil for the ends), and I don’t need to spend as much time with traditional hair masks to get good results.

Resposta da Yao Secret
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.







