Yarn Clothing Avaliações 

68
O TrustScore é 2 de um total de 5

1,9

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Purchased items early January. It couldn't be delivered to my work address and it's now nearly end of Feb and nothing. Spent a lot of time chasing this by email and phone. The ai chat/email is i... Ver mais

Avaliado com 1 de um total de 5 estrelas

Everything is poorly made and quite tacky in appearance, fit and durability. Very sad as I was quite excited with the massive deals over the holiday period but don’t be fooled, I’d consider this brand... Ver mais

Avaliado com 2 de um total de 5 estrelas

I was so excited to support indigenous Australians as the company portrays. My order was over $200. The quality of the stuff is terrible, everything looks cheap. The earrings are plastic and looked l... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent. Really fast delivery. Beautiful wrap. Material lovely. Being slightly larger I was worried but it fits perfectly. Looks exactly as in picture. Definitely recommend. Thank you Yarn I love it... Ver mais


Informações de contato

1,9

Ruim

O TrustScore é 2 de um total de 5

68 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,9

Todas as avaliações

(68)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Have finally received my order after placing it on the 26th January. Was what I ordered but disappointed with the customer service waiting for order 1499 even…

Still waiting for order 1499 even though I have I have sent 2 emails.. considering the postage cost a third of the order. I will not be returning to this company aftercare service appalling.

10 de fevereiro de 2022
logotipo da Yarn Clothing

Resposta da Yarn Clothing

Hello,

Thank you for your feedback. We can assure you the item was posted the first time round.

Since the customer did not receive their order the first time, we resent the order immediately using a 24 hour service. The order is now showing as delivered.

Avaliado com 1 de um total de 5 estrelas

The original order did not turn up

The original order did not turn up, so managed to get through on telephone someone actually answered, they resent garment but in smaller size, but garment was too small , as they did not have any larger left, tried a dozen times to get through again for return address , but noone answers, I have returned it to an address on the label , but who knows I am awaiting my refund

8 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

If I could give zero stars I would

If I could give zero stars I would. Awful company, no customer service and no order/refund. Ordered two items 19th January 2-3 days delivery. Never arrived. Emailed 27th through site and told had tried to call me numerous times as one item not in stock in chosen colour, so chose different colour and emailed response. No acknowledgement and still no order. Emailed again three times and left phone messages, no responses or answer. It’s now the 5th and still no delivery. Do not trust or order.

5 de fevereiro de 2022
Avaliado com 1 de um total de 5 estrelas

Awful service

My item hasn't arrived, I ordered over a week ago, I was offered a refund but I don't want a refund I want the item or a replacement sent. When emailing regarding this twice, no one has replied to me, so I've now not got my item or my money. Useless customer service.

2 de fevereiro de 2022
Avaliado com 2 de um total de 5 estrelas

Order way in advance…

Unfortunately I’m still waiting for my replacement items to be delivered, which will now surpass the date in which I needed my goods (my original order was placed over 2 weeks ago) so disappointing. I was advised that they are looking to change couriers in the new year, until this happens I won’t be ordering again!!

In regards to your response I completely understand about the stresses logistics are currently facing but I did place an order to China on the same day & that arrived on Wednesday with no issues & it was delivered by the same courier you use!!

17 de dezembro de 2021
logotipo da Yarn Clothing

Resposta da Yarn Clothing

Hi Tammy, we sincerely do apologies regards this issue, however as mentioned to you previously we are having some issues with our current shipping provider but to be fair, all shipping/postal services companies are struggling to deliver mail due to this time of year as well as new recent Covid-19 working restrictions now in place and in force due to government guidelines its difficult to guarantee items can be onetime. We apologies for any inconvenience caused. We have also email you the tracking number for you to monitor your item.

I totally understand that some Items that people order from China and they do arrive much sooner these days this is down to companies in china using UK drop shippers to fulfill there orders on a commission basis.

Avaliado com 1 de um total de 5 estrelas

Took a week to come then wrong order

Took a week to come, then received an order for someone else, returned the incorrect order the same day, still waiting for the correct order 6 days later. Now nobody answering the phone, wish I’d looked at the reviews first deffo would not have used them!

15 de dezembro de 2021
Avaliação não solicitada
logotipo da Yarn Clothing

Resposta da Yarn Clothing

Dear Dave, your order was shipped and correct on our system, we apologies if there has been a breakdown in communication if you email or call us we are happy to fix any issues you have.

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