YouCaring Avaliações 235

O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

It was a very frustrating process just to create an account! I put DETAILED notes for my online medical visit. I paid $45 for the visit. I than received a response for a condition I did NOT have & ba... Ver mais

Avaliado com 5 de um total de 5 estrelas

YouCaring made our fund raiser possible. When our friend and teacher, the "gentle giant" of the flute world became seriously ill, we wanted to give back in a meaningful way. YouCaring was EZ... Ver mais

Avaliado com 2 de um total de 5 estrelas

YouCaring did not explain you had to reach a limit so the fund was available through searching so MANY friends and acquaintances did not believe my fund raiser was real. I am a middle age women who wa... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

It could be a lot better. Website is designed in such a way that it is not compatible with most browsers. Donors frequently complained to me about website loading issues and inability to create accoun... Ver mais

Detalhes da empresa

  1. Caridade
  2. Associação ou Organização
  3. Organização sem fins lucrativos

Informação fornecida por fontes externas variadas

YouCaring is a free online fundraising platform that pioneered Compassionate Crowdfunding™—empowering people worldwide to rally support for personal and charitable causes without the fundraising fees associated with other sites. To date, the YouCaring community is 8 million strong and has raised more than $900 million for humanitarian causes.


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

235 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A Huge Help!

Youcaring helped to raise the funds that enabled my ailing friend to pay his bills for several months as he recovered from bypass surgery. We're very grateful!

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy

This site made it easy to raise money for my dear friend with cancer. No problems.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Site

YouCaring was a huge help in us being able to walk down the road to our adoption and being able to make things possible.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you so much.

We really needed help after my 7year old was paralyzed. I never reached our goal. Everything seems to die down after a day. I wish there was a way you could remind people we are still in need.

13 de janeiro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi Abby,

Thanks so much for writing a review on our site. I'm so sorry to hear about your daughter. There are a couple ways to remind your network that you are still in need. One way is to write an update on your fundraiser. This will notify anyone who has subscribed to your fundraiser. You can also share the update to your Facebook or Twitter letting your community aware that donations are still needed. Please reach out to help@youcaring.com. Our User Relations Team would be happy to give you some more advice. We're keeping your 7-year-old in our thoughts and thank you again for your response.

-Tawni

Avaliado com 5 de um total de 5 estrelas

Excellent

This easy to use website helped me raise a significant amount of funding for my cancer care.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

I was able to set up and admnister my funding campaign quickly and with little effort. Instructions were easy to follow.

The emailed recommendations - to add a photo, send an update, etc. - were especially helpful as I was a first time fundraiser.

I chose the option to have the funding recipient access the funds directly (versus me providing it to them). He was not very computer savvy and had an issue setting up his bank account. YouCaring support responded within an hour with instructions and advice.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

No problems, would recommend

A tragedy struck our family and we reached out for financial help. The setup was easy and many people generously donated. I chose YouCaring because they charge less than some of the other donation sites do.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent. Everyone should use this tool.

Great interface, customer service, payment plan. I already have a friend use you. You are a honest company that honestly cares to help people and their causes.
Best one out there. Thank-you!

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

THE BEST!

The site was easy to use, easy to administrate, and ......free! I (and all the donors) loved the fact that Youcaring did not take a cut. It was all so simple.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Misinformed about fees

Although this site is "free to use" the company they go through is WePay and they charge almost 3%. That is not clearly noted before you sign up and start taking money for donations. WePay also will deduct from your linked account for any discrepancies without your permission. This is currently a $200 problem I am having with them and the only way to contact anyone is by email. No phone number! I do however like how simple the website is, and very user friendly to maintain.
Overall, I don't think I would use this site again.

13 de janeiro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi Chris and Lindsey,

Thanks for taking the time to review our site. I'm sorry you felt misinformed about the credit card fee. Even though YouCaring does not charge a fee, our payment processors (WePay or PayPal) do. This is 2.9% + $0.30 per donation. This fee is an industry standard and ensures you your money is secure and transferable. You can learn more about fees and what our competitors charge here: https://www.youcaring.com/free-fundraising

I am sorry to hear about this discrepancy you have with WePay. While we are two completely separate companies, we would be happy to help you anyway we can with your fundraising efforts. Please feel free to shoot us an email at help@youcaring.com.

Again, thank you for your feedback even if you did not like the site. Your willingness to voice your frustrations will help us improve the site for other users.

-Tawni

Avaliado com 5 de um total de 5 estrelas

Seamless performance from youcaring

Setup was simple. Website preforms great. Service is free as advertised. Be warned that Youcaring does solicit your donors an optional $5.00 donation to support Youcaring.

I also signed up for the Wepay service, and did not read the fine print. I was surprised when my first $100 donation showed up in my account as $96.80. There apparently is a 3.2% fee that I missed reading about.

Please remember there is no such thing as a free lunch.

I still give a 5 star rating.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Communication is very difficult

It is hard to communicate with people in your company. There was so much miscommunication in our fundraiser from your end. While we are pleased to have been able to raise money for a wonderful cause, the back end of it was very difficult. The relationship between YouCaring and WePay is also very difficult to navigate. While it seems like the same company, you make it nearly impossible to coordinate issues between the two companies. We found that we had to repeat steps multiple times just to get one thing done. Having a phone number and a dedicated person assigned to each project would help all of these issues immensely. Thank you

13 de janeiro de 2017
Avaliação não solicitada
logotipo da YouCaring

Resposta da YouCaring

Hi CW,

Thank you for your feedback. I apologize for the frustration this caused during your fundraising efforts. We understand that this is a pain point for you and others using the site. We have added a WePay beneficiary step during the creation of a YouCaring fundraiser in order to help relieve some of these issues. Instead of having to reach out to our User Relations team to transfer the account, you can now set up the WePay account to go directly to the beneficiary. While we would love to give each fundraiser a dedicated team member, our team is just too small to be able to sustain this.

We appreciate your feedback, it will help improve our site. Please don't hesitate to reach out the our User Relations team if you have any other concerns at help@youcaring.com.

-Tawni

Avaliado com 5 de um total de 5 estrelas

great

Easy to set up and use. Helpful support with any questions.

13 de janeiro de 2017
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Youcaring works!

Very satisfied with the results, also with the prompt customer service on the occasions that I had questions. The money was transferred to my account promptly, according to the schedule I set up.

13 de janeiro de 2017
Avaliação não solicitada

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