Soul Paw Avaliações 

62
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My neighbor just lost her pet and I took a picture of her from her wedding and the dog in the backyard and they turned it into a beautiful portrait. I paid extra for the special touches which were wor... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have had several products from Soul Paw, and have been so thrilled with them all. Especially the photos I have had done with beloved pets who have passed away many years ago! The price of all the... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely beautiful work I didn't have a picture of us at the age we actually are, one of us is usually taking the snaps, as he's recently passed this just brightened my day, it was reasonably pric... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

I love the picture, as does my family, all except for the white sweaters. We don’t wear sweaters in California! Everyone comments on that! Unrealistic for us!! Wish that could be fixed!! Will it cost... Ver mais

A empresa respondeu

Detalhes da empresa

Escrito pela empresa

SoulPaw was created to turn the moments you shared with your pet into something you can hold onto - not just as a memory, but as a feeling that stays. We believe the bond between you and your pet is made of quiet, everyday moments - the kind you don’t think about until they become memories. Every portrait is created to reflect that connection, with warmth, softness, and a sense of presence that feels true to what you shared. We create custom portraits from your photos, thoughtfully crafted to capture the connection between you and your pet. Each piece is personal, refined, and made to last - so it’s not just something you look at, but something you continue to feel. You can choose a digital version or a made to order physical piece, created just for you.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

62 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,6

Todas as avaliações

(62)

62 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

My neighbor just lost her pet and I…

My neighbor just lost her pet and I took a picture of her from her wedding and the dog in the backyard and they turned it into a beautiful portrait. I paid extra for the special touches which were worthwhile things like closing her mouth and giving her a nice smile and changing her clothing.

23 de agosto de 2026
Avaliação não solicitada
logotipo da Soul Paw

Resposta da Soul Paw

Dear Linda,

Thank you so much for sharing this beautiful story with us! We’re truly touched that you created this special portrait as a gift for your neighbor after the loss of her beloved pet.

We’re delighted to hear that you were happy with the special touches, including her smile and clothing, and that they helped make the portrait even more meaningful. It means so much to know that we could help you create such a thoughtful and heartfelt gift.

Thank you for trusting Soulpaw with such a precious memory. We hope the portrait brings your neighbor comfort and joy during this difficult time.

Warm regards,
The Soulpaw Team.

Avaliado com 5 de um total de 5 estrelas

This was a delightful experience!

This was a delightful experience. The job they did putting together the components into a final picture was wonderful! Beyond that, they went above and beyond to tweak my final picture to my liking. Try it, you won't be disappointed !

13 de agosto de 2026
Avaliação não solicitada
logotipo da Soul Paw

Resposta da Soul Paw

Thank you so much for your wonderful and heartfelt feedback! We’re absolutely delighted to hear that you had such a delightful experience and were happy with how we brought all the elements together into your final portrait. It means so much to know that our team could go the extra mile and make adjustments to ensure the final picture was exactly to your liking. Your satisfaction is always our priority!

Avaliado com 5 de um total de 5 estrelas

Beautiful pictures friends want to do…

Beautiful pictures friends want to do it also

3 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re delighted to hear that you loved your pictures and that your friends are inspired to create their own as well! Your recommendation means so much to us.

Avaliado com 5 de um total de 5 estrelas

Having recently lost our beloved dog

Having recently lost our beloved dog, Eddie, the photo that was created gave us much comfort during a sad time.

4 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for sharing your heartfelt message with us. We’re truly sorry for the loss of your beloved Eddie. It means so much to know that the portrait brought you comfort during such a difficult time. We’re honored to have created a special keepsake that helps keep Eddie’s memory and the love you shared close to your hearts.

Avaliado com 5 de um total de 5 estrelas

I didn't have a picture of us this age

Absolutely beautiful work I didn't have a picture of us at the age we actually are, one of us is usually taking the snaps, as he's recently passed this just brightened my day, it was reasonably priced too.
Thank You
Mal

12 de agosto de 2026
Avaliação não solicitada
logotipo da Soul Paw

Resposta da Soul Paw

Thank you so much for sharing such a heartfelt message with us. We’re truly sorry for your loss, but we’re deeply honored to know that this portrait brought some brightness to your day and gave you a beautiful image of the two of you together. We’re so glad we could help create a special memory that you didn’t have the opportunity to capture before. Your kind words about our work and pricing mean so much to us.

Avaliado com 5 de um total de 5 estrelas

Problem resolved and my mistake

Thank you to Soul Paw for reaching out to me regarding my review. They did send me the download picture and responded to my email with helpful suggestions to find the download.
Thank you for that!!
Debbie Allbery

2 de agosto de 2026
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Resposta da Soul Paw

Dear Debbie,

We would like to confirm that your order was completed within the promised timeframe, and the download link for your product was previously sent to the email address provided with your order. However, it is possible that the email may have been filtered into your spam or promotions folder.

For this reason, we have sent the product to your email address again. We have also sent another email containing a direct link to view and download your product for your convenience. Please kindly check your spam or promotions folder if you do not see our email in your inbox.

Additionally, in your review, you mentioned that you had sent us two emails. However, we would like to clarify that we have not received any emails from you. We have also attached evidence showing that no emails from your address were received by our support team.

Now that the file has been resent to you, if you have received your product and everything is in order, we kindly ask that you consider editing or removing the review, as it does not accurately reflect the service provided or the communication history associated with your order.

Of course, if you still need any assistance accessing your product, please do not hesitate to contact us. We are always happy to help.

Sincerely,
The Soulpaw Team.

Avaliado com 5 de um total de 5 estrelas

I used this site for two separate photo…

I used this site for two separate photo gifts as the subjects were for 2 adults plus a dog. Both were fantastic, and the recipients were both surprised and pleased with their ‘gift!’
Price was very reasonable.

3 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that both of your portraits turned out fantastic and that the recipients were so surprised and pleased with their gifts! It means so much to know that our portraits helped you create such special and memorable gifts. We’re also glad you found the pricing reasonable!

Avaliado com 5 de um total de 5 estrelas

I love my picture

I love my picture. I was amazed at the turnaround and the quality thank you very much.

3 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love your portrait and were impressed by both the quality and the quick turnaround! Your kind words mean so much to our team.

Avaliado com 5 de um total de 5 estrelas

Ordering was very easy

Ordering was very easy. I loved how it turned out

3 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your lovely feedback! We’re delighted to hear that you found the ordering process so easy and that you loved how your portrait turned out! Your happiness means the world to us.

Avaliado com 5 de um total de 5 estrelas

So happy with our beautiful photo.

I have never been so pleased and impressed with a photo in my life, like this one.
Thank you so much for putting us all together in such a beautiful photo. We love it!!!

2 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your incredibly kind and heartfelt feedback! We’re absolutely thrilled to hear that this portrait is one of the most beautiful photos you’ve ever had and that you love seeing everyone together in one special image. Knowing that we could create something that brings you so much joy means the world to our entire team. Thank you for trusting SoulPaw to bring these precious memories together.

Avaliado com 5 de um total de 5 estrelas

Haven’t received anything

Beautiful photos of my and my Dexter.
Thank you very much
Regards

2 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Dear Jane,

We have delivered your product to the email address you used when placing your order. Please note that the email may be in your Spam or Promotions folder. This information was clearly stated on our website during the ordering process and was also included in your order confirmation email.

For your convenience, we have also sent you a separate email containing the product link and evidence confirming the delivery time.

Once you have confirmed the information above, we kindly ask that you correct or remove your review, as it does not accurately reflect the delivery of your order.

Sincerely,
The Soulpaw Team.

Avaliado com 5 de um total de 5 estrelas

Pictures were great

2 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Thank you so much for your kind feedback! We’re delighted to hear that you loved the pictures. It means a lot to us to know you’re happy with the results! We truly appreciate your support and hope to create something special for you again in the future.

Avaliado com 3 de um total de 5 estrelas

I love the picture

I love the picture, as does my family, all except for the white sweaters. We don’t wear sweaters in California! Everyone comments on that! Unrealistic for us!! Wish that could be fixed!! Will it cost me to change it ??

4 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Dear Donna,

We offer a “Refined Portrait” option, which allows you to leave notes describing any specific details or adjustments you would like in your final image. Our team will carefully review your notes and manually refine the image accordingly.

Please make sure to select the correct product option and leave your notes clearly so our team can process your order according to your requests.

If you need any further assistance, please feel free to contact our customer support team at [cs@yoursoulpaw.com]

Sincerely,
The Soulpaw Team.

Avaliado com 5 de um total de 5 estrelas

More than I bargained for

More than I bargained for. One color photo and one black and white. Beautiful job

31 de julho de 2026
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Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you loved both portraits, the color and the black-and-white version! We’re so happy the results were even more than you expected. Your kind words mean the world to our team.

Avaliado com 1 de um total de 5 estrelas

Still can’t download photo

4 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Dear Kevin,

We sincerely apologize for the inconvenience you have experienced.

When you click on "CLICK HERE TO DOWNLOAD YOUR PORTRAIT", you will be prompted to choose a browser to open the link to your image. Once opened in your browser, the image will be automatically downloaded and can be found in your browser’s Downloads section. From there, you can access it and save it to your phone’s photo library.

For your convenience, we have also attached your image to your email. You can easily view and download it from the attachment, as well as share it with your loved ones.

Please do not hesitate to let us know if you need any further assistance.

Best regards,
The Soul Paw Team.

Avaliado com 5 de um total de 5 estrelas

Excellent picture!

Excellent picture!! Super pleased!!

3 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love your portrait and are so pleased with the result! Your happiness means the world to us.

Avaliado com 5 de um total de 5 estrelas

I love the picture of me and my westie!

I love the picture of me and my faithful and funny companion, a westie named Tujague. He looks fabulous! My friends think I look really good for 76 yrs. old, and together, we make quite the pair! Just love the picture, I said "this is the one I want at my memorial service!" ..... thanks again!

4 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Thank you so much for your wonderful and heartwarming feedback! We’re absolutely delighted to hear how much you love your portrait with your faithful and funny companion, Tujague. We’re so glad he looks fabulous, and we love that your friends think you look amazing too! Your comment about wanting this to be the picture at your memorial service truly touched us. We’re honored that this portrait is so meaningful to you and that it captures the special bond you and Tujague share.

Avaliado com 5 de um total de 5 estrelas

Very easy to use but the results are…

Very easy to use but the results are brilliant! You can't tell that you haven't taken the actual photo. I sent the result to a friend and she was thrilled.

4 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you found the process so easy and were amazed by how natural the portrait looked. It means so much to us to know that your friend was thrilled with the result as well! Your kind words and support truly mean the world to our team.

Avaliado com 5 de um total de 5 estrelas

The picture is beautiful and it was…

The picture is beautiful and it was done fast. It’s a very special keepsake for me!
Thank you!”

4 de agosto de 2026
logotipo da Soul Paw

Resposta da Soul Paw

Thank you so much for your wonderful feedback! 💓 We’re absolutely delighted to hear that you love your portrait and that it was completed so quickly. It means the world to us to know that it has become such a special keepsake for you.

Avaliado com 5 de um total de 5 estrelas

Great Forever Product

Really do well taking our face off the photo and applying it to the portrait perfectly. Incorporating our pet(s) is professionally done. Great product.

3 de agosto de 2026
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Resposta da Soul Paw

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love your portrait and appreciated the care we put into blending your photo with your beloved pet(s) so naturally. It means so much to us to know that you see it as a forever keepsake. Your kind words about the quality and professionalism of our work truly mean the world to our team.

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