Your Sports Performance Avaliações 

81
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Don't buy from this company if u can call them that. I'm now 9days waiting nothing shipped and no reply to my emails so stay away. Ask for refund and il go somewhere else!

Avaliado com 1 de um total de 5 estrelas

Took several days for order to be dispatched, then it was lost by the courier. It’s very difficult to contact this seller, emails go unanswered or take several days to receive a response. Once I did m... Ver mais

Avaliado com 1 de um total de 5 estrelas

After waiting two weeks for my order that I had messaged YSP many times asking for an update on my order that should have arrived 7-10 days after placing it I have just received a message which just... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a difficult to obtain elbow brace at a great price and in the sale too, so was reduced further. Advised of 7-10 days gap before despatch and managed to better that, with free delivery too. Good co... Ver mais

Detalhes da empresa


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

81 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 22% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(81)

24 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

If there was a zero star experience, this company would be it

If there was a zero star experience, that’s what I would have rated this company. I have requested an exchange for the same product but a different size - only to be told - I have to pay for the product to be returned to Poland(!), then if it’s still undamaged I’ll get a refund. This company is complete shambles! I won’t even go into details of how long it took from ordering to actually receiving my order because they don’t have any stock in UK, but they keep that quiet when you’re placing your order. Take your money elsewhere and order from a company where you might actually pay a few quid more, but you’ll get your order within a couple of days and if anything doesn’t fit etc, you won’t have any hassle returning what you do not need. If this is how they treat their customers, I’m very surprised they are still trading in the UK. Hopefully a lot more people will leave an honest review of this company. Oh and very conveniently they don’t list a telephone number on their website, only an automated email enquiry.

20 de março de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not recommended

Despatch time took too long. Delivery took too long for a paid service. Customer service is non existent. Returns policy is too short and I still don't know if it covers size exchanges.

11 de fevereiro de 2023
Avaliado com 5 de um total de 5 estrelas

Can’t fault great company

Can’t fault great company - item was delivered and the Nike bags were exactly how we needed them

3 de fevereiro de 2023
logotipo da Your Sports Performance

Resposta da Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience!

Avaliado com 5 de um total de 5 estrelas

Brill sale item

Brill sale item, I was able to fully track it using shop app and it came a couple of days before it was estimated to, I would buy again from this store.

3 de fevereiro de 2023
logotipo da Your Sports Performance

Resposta da Your Sports Performance

Thank you for taking the time to leave a review.Your feedback is important to us, and we are glad to hear that you had a positive experience!

Avaliado com 5 de um total de 5 estrelas

It was great service and they told me…

It was great service and they told me when it would come

3 de fevereiro de 2023
logotipo da Your Sports Performance

Resposta da Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience and we hope to have the opportunity to serve you again in the future.

Best regards,
Your Sports Performance

Avaliado com 5 de um total de 5 estrelas

Value for money, exactly what I wanted

Ordered online fast, easy process and delivered on time. Perfect fitting for items and live chat really helpful. Definitely recommend to others and order again.

3 de fevereiro de 2023
logotipo da Your Sports Performance

Resposta da Your Sports Performance

Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience and we hope to have the opportunity to serve you again in the future.

Best regards,
Your Sports Performance

Avaliado com 2 de um total de 5 estrelas

Poor comms & slow delivery

Ordering was easier enough on the 14/1, 7-10 days delivery was quoted. When it got to 23/1 (day 12) and I had heard nothing I emailed them. They never replied. Luckily on the 24/1 I had a notification that it was going to be delivered, and I could track via Shop - this didn't work. I then received an email from them on 27/1 at 8am, to say it was going to be delivered and less than 15 minutes later it arrived. So, my daughter is very happy with her scooter. However, when I say poor comms from this organisation I actually mean no comms, they just ignored me. Also coupled with delivery dates estimates being completley wrong (simple email to me in advance would have smoothed this over, or even replying to my query) I could not recommend this company and will not be using again.

27 de janeiro de 2023
logotipo da Your Sports Performance

Resposta da Your Sports Performance

Hi there,

Thank you for your feedback. Please note our delivery times are based on working days. Your items were delivered within the stated timeframe. If you require any further assistance please contact us via our live chat or email us.

Regards
Customer Support

Avaliado com 5 de um total de 5 estrelas

Fast delivery great company

Fast delivery great company. Will use again thank you.

16 de janeiro de 2023
logotipo da Your Sports Performance

Resposta da Your Sports Performance

Dear Sheryl,

We wanted to take a moment to thank you for taking the time to leave a review.Your feedback is important to us, and we are glad to hear that you had a positive experience. We appreciate your support and look forward to serving you again in the future.

Sincerely,
Your Sports Performance

Avaliado com 1 de um total de 5 estrelas

Still waiting after two weeks for my…

Still waiting after two weeks for my jumper. Really bad communication on their part as I've had to do all the chasing up. I suspect because it's a small business they're trying to source stock from somewhere else. Could be wrong but it's been an unfortunate experience.

31 de janeiro de 2022
Avaliado com 1 de um total de 5 estrelas

Mislead into Purchase.

I purposely messaged them to check my item was in stock and was assured it was and ready for immediate dispatch. I therefore purchased the item from them based on that information.
Guess what?
Over a week later and a number of “fobbing off” emails I am still waiting for this item to be actually dispatched.
Obviously yet another “Seller” who advertises products, takes your money then “sources the product from “suppliers.”
Get your fingers out sort this out, I’m desperately waiting for this item.

16 de janeiro de 2022

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