Trusted company now Trash
I used to order Constantly from them. The last 2 orders were marked shipped but we're actually never shipped. Usps was able to tell me they received notice that the package was being dropped off later and it was never dropped off. Hence, shipping status of shipped is not accurate. This was the 2nd time this happened to me. Responses from the company are impossible to get! I start each email with 4th attempt, URGENT RESPONSE NEEDED, AND GET NO RESOLUTION. I was able to get a refund from the 1st $300 non shipped order. You would have thought they would have simply shipped my order priority instead of refunding me. I trusted them once more. My 2nd order, same deal. Never shipped. Usps tells me it's the same thing! Created a label and never dropped off the priority mail package that I paid extra for. All 6 emails have been ignored. This 2nd order I paid an additional $26.99 for priority, and the $400 order once again never shipped. I've already contacted my bank due to this issue. This is very sad because this company was my ride or die choice! Now, You can't catch me ever using them again! I'm not sure what the deal is but customer service is non existent and you can't even call them as the phone number they list says it's not taking calls. Everyday all day.
Update: Automated emails still saying my package was shipped out but only the label was created. Still no response after 6 emails. Pending charge to my credit card was finalized last night, bank dispute now open






