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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

won around 900 bucks on here, was paid 300 of it and then my account was closed/banned without any reason. They claimed it was promotional abuse, or systemic play, which was not the case whatsoever! I... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Can't verify account to redeem. Every time I tried to verify a internal error message popped up. Tried contact customer support but no answer. I should've known the 200 SC for $39.99 deal was too good... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is such a great place to relax and play stress free. Custo.er support have always been kind and professional with fast support. Interface is player friendly with great perks ,as well as fast rede... Ver mais

Avaliado com 1 de um total de 5 estrelas

I love this casino layout and their customer support was responding quickly but as of yesterday im unable to reach anyone in customer service. I have a redemption pending and im kind of worried.... up... Ver mais

A empresa respondeu

Infirmação importante

2,2

Ruim

O TrustScore é 2 de um total de 5

26 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

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2,2

Todas as avaliações

(26)

26 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Website shut down, scammed.

Bought the 39.99 for 200 SC package, won enough to redeem, tried to verify my account but got an error every time, contacted support and got no response. Owners of the website have now shut down the website. Scammers.

3 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Took my money and shut down after I won

Got an email about this site on June 4th so I signed up and did the welcome bonus, like every other site that I become aware of. Anyways after I spun through the welcome package, I won a total of $214 that was then redeemable. Just need to verify like always to initiate the redemption of the payment. The problem with Zanzo was that it would never allow you to verify your account. It would error out every single time. So I emailed support about it (which spoiler alert.. Zanzo casino had no customer support. They only lied and said they did) and figured they would reach back out. Then the next day I tried about 10 more times to verify and redeem and same issue. So I waited one more day and then suddenly.. the website is offline and I have been completely scammed out of my winnings of $214. I'm not the only one judging by the responses from others on this page. This is by far the worst "social casino" site of all time. Lets just ignore all customers requests to verify their accounts and walk away with all their money. Complete and total scam

4 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Horrible customer service been trying…

Horrible customer service been trying to get help for the past days and they are no help they never paid me my last reedem of 105 been waiting days now no response no reply and now their site says js down or removed like total scammed over 105

4 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don't waste your money

Can't verify account to redeem. Every time I tried to verify a internal error message popped up. Tried contact customer support but no answer. I should've known the 200 SC for $39.99 deal was too good to be true. They only accept crypto so customers can't do charge backs Im guessing. Great place to get scammed!

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zanzo is a big scam I payed for all of…

Zanzo is a big scam I payed for all of that and won and now it's saying their website is closed wow I need my money back scams!!!!!!!🤬🤬🤬🤬🤬🤬🤬🤬🤬

UPDATE: THEY SEEN MY TRULY SCAM ABOUT NOW ALL OF A SUDDEN THEY CLOSED MY ACCOUNT FOR NO REASON AT ALL THESE PEOPLE A BIG SCAMS WHO TAKE YOUR MONEY AND SOON AS YOU WIN AND REDEEM THEY CLOSE YOU DOWN WHAT DEVILS OF EVIL PEOPLE WHO STEAL PEOPLE MONEY I HOPE YALL GET YALL DEATH SOON ZANZO CASINOS!!!!!!!!!!!

5 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The support does not help o bought a…

The support does not help o bought a package and never received anything I’m messaging everywhere and nothing don’t scam and reply Zanzo lawsuit will be incoming for this site in Delaware if the appropriate action is not taken with helping with the accounts too many people stating scams they will have to repay everyone back

3 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zanzo Casino is exit scamming theyre…

Zanzo Casino is exit scamming theyre playerbase.
Zanzo isnt paying out withdraws they keep spamming emails with sales they will never pay out theyre 39.99 for 200 pack is pointlesss cause you can only withdraw 50 of the 200 cause theyre shady scammers that play by convoluted TOS to roll theyre players up and not pay them. Report Scamzo Scamsino to deleware gaming regulators say they are running an illegal crypto casino. Report every crypto addy they tell you to deposit into run these low lifes into the ground make it hard for them to scam the next.
They will never cash you out its been 2 weeks for me and my account has been KYC'd since march no support response no nothing.

28 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

SCAM!!!

Wish I would have read before purchasing I only spent 30 bucks but I can’t verify my account no one replies ! Been trying to verify my account keeps saying internal server error.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely the worst

Absolutely the worst, ive been trying to cash out for days. I have attempted to verify my account 1000 plus times to no avail. I've only gotten repeated error messages when I click verify button. Support? Unresponsive. Live chat? It's just for show. Everytime you attempt a live chat it is kicked to creating a ticket after 2 min. And the support chat says 1 min until connected with an agent but nope.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

NOT GOOD SO FAR

So I can't verify my account because I keep getting an error message. So I can't withdrawal my winnings.There's no response from customer service either. WTF who runs a site like this?!

29 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Awesome experience!

Awesome experience!! I cashed out 3K and at first I was a little worried because it took a few days while they did their internal review, but they did release the hold and paid me out with no issues. Honestly, I thought it might be a scam like a lot of people do, but I was completely wrong. They paid big time! Just wish I hadn’t played back the extra 4K I had left after hitting the machine.

4 de maio de 2026
Avaliação não solicitada
logotipo da Zonzo

Resposta da Zonzo

Thank you for sharing your experience! We’re glad we could complete your redemption successfully and show that trust matters to us. Large redemptions may sometimes require additional review for security and compliance purposes, and we appreciate your patience during that process. Congratulations on your big win, and we’re happy to hear everything was paid out smoothly. We look forward to having you back and wish you even more luck on your next spin!

Zanzo Support

Avaliado com 4 de um total de 5 estrelas

Loved the game variety and how quick…

Loved the game variety and how quick the payout came through. It’s a new casino but it actually feels trustworthy, so I’ll definitely be playing here more often.

5 de maio de 2026
Avaliação não solicitada
logotipo da Zonzo

Resposta da Zonzo

Thank you for your valuable feedback and for choosing Zanzo Casino. We’re pleased to hear that you’re enjoying our game variety and that your payout was processed quickly and smoothly. At Zanzo, providing a secure, reliable, and enjoyable experience for our players is our highest priority. Your trust and support mean a great deal to us, and we look forward to continuing to deliver the best possible experience for you.

Avaliado com 1 de um total de 5 estrelas

Zanzo refuses to pay me

Zanzo refuses to pay me. The website has a KYC account verification where they 100% purposely refuse to verify my account. Over a week now I have been asking them to fix this issue. They do nothing. The entire casino is a joke. I am reporting this casino for running a sweepstakes website in the USA and refusing to payout. Zanzo casino bans your account ONLY because you reached cashout.

Zanzo.casion bans your account the moment you reach cashout. This is a fraud casino.

EDIT: 100% Zanzo is a fraud casino and bans your account after you reach cashout. They lie and write their own 5 star reviews. This is no doubt a scam website.

6 de maio de 2026
Avaliação não solicitada
logotipo da Zonzo

Resposta da Zonzo

We’re sorry to hear about your frustration and understand how important a smooth verification and redemption process is.

At Zanzo all redemption requests are subject to identity verification (KYC), security review, and compliance checks in accordance with our Terms of Service and sweepstakes regulations. These verification steps are required for all players—especially before prize redemption—to help protect against fraud, duplicate accounts, payment abuse, and to ensure compliance with applicable laws.

We do not refuse valid redemptions without reason. If verification is delayed or unsuccessful, it is usually due to incomplete, unclear, or non-matching documents submitted during the KYC process. In some cases, additional review may be required by our compliance team.

Please note that free promotional Sweeps Coins and bonus redemptions are also subject to the same verification and eligibility requirements outlined in our platform rules.

We take all player concerns seriously and remain willing to review your case directly through our official support channels so it can be resolved properly. Public accusations of fraud do not change the compliance requirements that apply equally to all users.

We encourage you to contact our support team with your registered account details so our team can complete a final review of your verification status and provide the appropriate resolution.

Zanzo operates in accordance with its published Terms, KYC Policy, and sweepstakes rules, and we remain committed to fair play, responsible operations, and lawful prize redemption procedures.

Zanzo Support

Avaliado com 5 de um total de 5 estrelas

Great Casino

Great Casino. Redemption request was approved in one day! ❤️

10 de abril de 2026
Avaliação não solicitada
logotipo da Zonzo

Resposta da Zonzo

Thank you so much for your wonderful feedback and for being part of Zanzo! ❤️

We’re thrilled to hear your redemption request was approved quickly and that you had a smooth experience. Fast, secure, and reliable redemptions are something we work hard to provide for every player.

Your support means a lot to us, and we look forward to bringing you even more fun, rewards, and great gaming experiences ahead.

Thank you for choosing Zanzo!

Avaliado com 1 de um total de 5 estrelas

Been waiting 1 month..still NOTHING

I have emailed them, as they said to do in my other reviewer. Still no response, still have not been paid. They deactivated my account over $50. If they can't pay $50 redemption, I'm going to assume they aren't going to pay any redemption. This site is HORRIBLE. And i will not change my review until I get a response.

4 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

won around 900 bucks on here

won around 900 bucks on here, was paid 300 of it and then my account was closed/banned without any reason. They claimed it was promotional abuse, or systemic play, which was not the case whatsoever! I played very risky, on both table games and slots, using reasonably sized bets, going all-in sometimes. I was just very lucky, and they seemingly didn't want to pay me out! Avoid this one at all costs, they are dirty scammers.

19 de março de 2026
Avaliação não solicitada
logotipo da Zonzo

Resposta da Zonzo

Thank you for your feedback. We are sorry to hear about your experience.

Please note that all accounts and gameplay are subject to our security and compliance checks. In some cases, accounts may be restricted or closed if activity is identified that falls outside of our platform’s terms, including promotional misuse or irregular play patterns, as determined through our review processes.

These reviews are conducted in accordance with our Terms and Conditions to ensure fairness and integrity across the platform for all users.

we will be happy to review your case and provide additional information if needed.

Avaliado com 1 de um total de 5 estrelas

I would give zero stars if I could

I would give zero stars if I could! RUN far away from this scam casino! I won and could only cash out $50 so I did. Only to find out they suspended my account, and can’t log in. Still haven’t been paid for my withdrawal which they claim only takes 3 business days. It’s been 12, lol. Customer support is a joke, and this is a complete scam website! Play casino that have reputation and can back up their reputation! I will be filing a lawsuit with my lawyers about this company and how they’re frauds and committing daily theft cases!

17 de março de 2026
Avaliação não solicitada
logotipo da Zonzo

Resposta da Zonzo

Thank you for your feedback. We are sorry to hear about your experience and understand your frustration.

Regarding your balance, if the winnings were generated from bonus Sweepstakes Coins, the maximum redeemable amount is 50 SC, and any remaining balance from those bonus winnings is removed in accordance with our Terms and Conditions.

Account access may be temporarily restricted during security or verification reviews, which are part of our standard compliance procedures.

We also acknowledge the delay you mentioned. While most redemptions are completed within the standard timeframe, there may be delays due to verification checks or processing volume. Please note that your withdrawal request remains active and is being processed.

We take all concerns seriously and are committed to resolving matters appropriately. We kindly ask you to contact our support team directly so we can review your case and provide further clarification.

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