ZAP CLOTHING Avaliações 

319
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

First time shopping with Zap Clothing and I couldn’t be happier. Ordered late on Sunday and the item arrived on Tuesday. It was absolutely immaculate, beautifully packaged, and I was kept fully info... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

First time ordering with Zap, could not be happier, next day delivery, Canada Goose jacket at an amazing price, price was so good that I did a few checks on it myself just to make sure and no alarms b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from start to finish. Communication was excellent throughout, with quick and helpful responses to any questions I had. My Moncler coat arrived really quickly, and was p... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Do not use. Ordered an item it got shipped then sent back for no reason. info@zapclothing is a scam email address because the never reply. Calling the store is pointless as they dont deal with onl... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Compras e Moda

Informação fornecida por fontes externas variadas

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

319 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(319)

105 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Very happy , will definitely use to order from again

4 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID AVOID AVOID AVOID

AVOID AVOID AVOID AVOID, you can see from my review history, I am a normal genuine customer and user around the UK and mostly post positive reviews of my experiences in stores.

I sent a Canada Goose Vest back to Zap Clothing for a return, and was bombarded with abuse and claims of fraud that I have sent back a jacket that does not belong to them because it has a security tag on it.

I got significant amount of abuse on the phone and accused that I was trying to pull the wool over the eyes of the company. When indeed I sent back the same jacket I received, in the same colour and size, but it had all of a sudden got a security tag.

PLEASE BE CAREFUL, anyone considering ordering from here AVOID, its not worth the headache and fraud they are doing.

Again, a generic and accusing reply below from the retailer. Its not on me to prove a factory or warehouse error on an item ive received. Saying you've been doing this for 40 years is not proof, please show some proof that this could have not been a Store mistake. Immediately accusing the customer and telling them youre going to the police, absolutely ridiculous. Avoid completely.

16 de dezembro de 2025
Avaliação não solicitada
logotipo da ZAP CLOTHING

Resposta da ZAP CLOTHING

Hello Raheel,
We received your Canada Goose return today.

The Gilet you sent back was not the product we sent you.

The gilet came back with security tags from another store.

We have been in business for 40 years, and we have never used SECURITY TAGS on any of our garments.

Every garment sent out to clients and returned is quality-controlled checked, and we noticed straight away the security tags in the garment you have sent us back.

Unfortunately, we cannot accept products back which were not bought from us originally.

We are now sending you the Gilet back to you, and you can return it to the correct store who use security tags on their garments.
Thank you
ZAP

Avaliado com 5 de um total de 5 estrelas

Great as always

Great as always. My item arrived quickly and was exactly as described. I’ve ordered from Zap Clothing multiple times over the years and they’ve never let me down.

7 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use

Do not use.

Ordered an item it got shipped then sent back for no reason. info@zapclothing is a scam email address because the never reply. Calling the store is pointless as they dont deal with online orders. Furthermore I'm currently chasing for duties paid for as well. Zap Clothing are liars. My tracking does not show any attempts made to my home address. Common sense isnt for everyone. DHL ServicePoint is not a PO BOX address hence the words ServicePoint. Zap's customer service is appaling. The sheer fact they are only responding now because i have put a review on Trustpilot says it. Watch Out.

27 de maio de 2025
Avaliação não solicitada
logotipo da ZAP CLOTHING

Resposta da ZAP CLOTHING

Hello Joseph,

You're order was shipped to the Netherlands this would mean you have pay taxes and duties.

The delivery company tried to delivery your parcel however you was not in 3 times (FAILED DELIVERY)

You then tried to change your address to PO BOX COLLECTION.

We do not allow any of our products to be left at PO BOX. These are high vaule items.

DHL then returned your order as you missed all the delivery attempts.

Thank you
ZAP

Avaliado com 1 de um total de 5 estrelas

Absolute crap

Never heard of ZAP until I had a fraudulent purchase on my credit card

2 de novembro de 2025
Avaliação não solicitada
logotipo da ZAP CLOTHING

Resposta da ZAP CLOTHING

Hello,

We have checked our data base and we have never had an order from yourself.

Please can you remove this remove and it is harmful to business for no reason.

Thank you
ZAP.

Avaliado com 5 de um total de 5 estrelas

First-Class Service from Zap Clothing

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and professionalism. I placed the order late Saturday, and my Canada Goose jacket arrived promptly on Tuesday — incredibly fast delivery!
Excellent service, excellent prices. I’ll definitely be ordering from Zap Clothing again.

4 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb Service

My 2nd item ordered in a matter of days and again absolutely top top service and delivery. Thank you

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

First time I ordered they said the…

First time I ordered they said the price including taxes and duties. I was very happy so I said I will comeback and order again, once I did, recieved a message from customs asking me to pay additional 25%. I understand it’s government free, but should be mentioned especially after I ordered first time and it was included, there shouldn’t be a change!

Very displeased, I wouldn’t get it if I knew that’s the case.

29 de outubro de 2025
Avaliação não solicitada
logotipo da ZAP CLOTHING

Resposta da ZAP CLOTHING

Hello,
Thank you for your review.

However our website states online that USA and AUSTRALIA are the only countries with taxes and duties included and are shipped DDP without any futher fees on delivery.

ALL EU COUNTRIES where you are based taxes and duties are not included.

Thank you
ZAP

Avaliado com 4 de um total de 5 estrelas

Good experience

Great service and prompt delivery and return, however only issue is that when returning an item it can cost upwards of £15.00 inc insurance so it’s good to factor that in when placing an order.

14 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Canada Goose hoody

Delighted with my Canada Goose hoody - the second purchase I’ve made from Zap - and have found the service excellent with prompt, safe delivery and very competitive pricing. Very impressive and I’d highly recommend Zap to others.

1 de outubro de 2025
Avaliação não solicitada

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