Zecoya Avaliações 

107
•
O TrustScore é 1.5 de um total de 5

1,7

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I recently purchased an Alpha Track 3 starter kit Blood Glucose Monitoring System for my cat. It was for 169.99 but they had a 41% discount so I got it for 99 dollars. I had a feeling that it might n... Ver mais

Avaliado com 4 de um total de 5 estrelas

After seeing the reviews on here, I assumed I had been scammed and lost my money. The website had disappeared and I didn't bother attempting to contact them, just cursed my bad 2am shopping habits a... Ver mais

Avaliado com 1 de um total de 5 estrelas

Received probiotic product that expired 7 mos ago. Immediately contacted the company requesting a refund. Said they'd 'check their warehouse for fresh product'. A week later, still no update. Requeste... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolute waste of time. Took my order but didn't ship it. After 10 days I asked why and they said they'd ask their shipping department. After 3 days of waiting I asked again, same response, after anot... Ver mais

Detalhes da empresa

  1. Centro de Saúde e Beleza

Escrito pela empresa

Discover Zecoya, your ultimate online shopping hub, featuring an extensive selection of top-quality health and beauty products, household goods, and more, all with exceptional customer service and competitive prices for a superior shopping experience.


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

107 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(107)

12 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

This company is negligent in returning…

This company is negligent in returning and following up with calls and concerns. Left numerous emails and phone msg in 1800 number no return msg or phone call. They sell American strips which contaminate the Canadian glucose readings. Resulting in drastic discrepancies in meter readings. Actual reading at one point was 1.2mmgl while the meter read 14.6 attempt after attempt to contact with no success. The contour meter company has been informed and they have advised me that this is not the first time zecoya has sent American strips to Canadian consumers in turn contamination of the meter is inevitable. This is a life threatening issue. Do not purchase from this company as you will not get a response or follow up to this issue. FDA has been informed!! Unless zecoya makes it right and insured only Canadian strips are sent. You could be putting yourself in eminent danger..

28 de junho de 2023
Avaliação não solicitada
logotipo da Zecoya

Resposta da Zecoya

Dear Customer,

I am deeply sorry for the distress and inconvenience caused by the service you received from Zecoya. We are deeply committed to the health and safety of our customers, and we understand the severity of your concern. Selling incorrect or incompatible products, especially medical devices or supplies, is unacceptable, and we are taking your feedback extremely seriously.

Firstly, we would like to ensure that your immediate health is not at risk. Please discontinue the use of the strips that were sent and rely on a trusted method for your glucose readings until we can resolve this issue.

In order to rectify this situation, we need your order details. Please provide us with your order number or any other details you have so we can identify your purchase and take appropriate action.

We will ensure that the correct product, suited for Canadian customers, is sent to you immediately and free of charge. We'll also conduct an internal investigation to understand how this mishap occurred, as it is crucial for us to prevent such serious issues from recurring.

We apologize for our lack of response to your calls and emails. We are taking immediate action to review and improve our customer response process, to ensure that critical health-related concerns like yours are handled promptly and effectively.

We appreciate you alerting us to this serious issue, and we want to assure you that Zecoya is committed to making things right. Please do get in touch with us with the necessary details so we can expedite this process.

Again, we deeply regret this incident and the distress it has caused you. We appreciate your patience as we work to resolve this matter.

Best Regards,

Ana
Customer Service Manager
Zecoya

Avaliado com 5 de um total de 5 estrelas

Outstanding Retail Experience with Zecoya

I've been shopping online for over a decade now, and I have to say, my recent experience with Zecoya is definitely up there with the best. As an online retailer, Zecoya managed to outshine its competitors by a significant margin with its comprehensive selection, user-friendly website, and unparalleled customer service.

The first thing I noticed about Zecoya was the sheer breadth of products they have on offer. Whether you're looking for cutting-edge electronics, the latest fashion trends, or unique home decor, Zecoya seems to have it all. And it's not just about quantity either; they maintain an impressive standard of quality that justifies their prices, often featuring products from trusted and reliable brands.

The Zecoya website is very well-organized and user-friendly. It offers intuitive search options, helpful product filters, and clear descriptions. The high-quality pictures of each product and the informative product descriptions facilitated a much more assured purchase. I was especially pleased with their easy-to-use mobile app which streamlined my shopping experience even further, allowing me to shop on the go with the same level of ease as on my desktop.

The seamless checkout process is another aspect of Zecoya's service that I feel is worth highlighting. With multiple secure payment options, swift transaction processing, and clear communication regarding my order status, the checkout experience was worry-free.

What truly distinguishes Zecoya, though, is their exceptional customer service. They have a proactive and highly responsive customer support team that genuinely seemed to prioritize my satisfaction. When I had a question about one of my orders, I received a helpful response within just a few hours. When I needed to return a product due to personal preferences, they handled it swiftly, hassle-free, with prompt refunds.

Additionally, Zecoya's commitment to fast and reliable shipping deserves commendation. Every single order I've placed has arrived at my doorstep within the estimated delivery window, perfectly packaged, with no damage or missing items.

In conclusion, Zecoya is an online retailer that I'd gladly recommend to anyone. Their expansive product range, user-friendly platform, efficient delivery system, and world-class customer service combine to create a top-tier online shopping experience. If you're looking for a reliable and satisfying online retail experience, you won't go wrong with Zecoya. Five stars all around!

2 de junho de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Canadian SCAM !

Canadian SCAM !
This company doesn't exist but has an fictional address in Canada just to scam online.
And the government of Canada is colluding with this type of fraud.

22 de maio de 2023
Avaliação não solicitada
logotipo da Zecoya

Resposta da Zecoya

Dear Customer,

We are concerned about your experience and the perception you have of our company. We want to assure you that Zecoya is a legitimate business, and we are committed to addressing any issues our customers face.

Regarding your order, we have processed a full refund, and as a gesture of our commitment to customer satisfaction, we have also ensured that the items were delivered to your doorstep on the 26th of June.

We understand the importance of trust and transparency in online retail, and we are continually working to ensure that our business practices meet the highest standards. If you have any further concerns or need assistance, please feel free to contact us at support@zecoya.com.

Thank you for bringing your concerns to our attention. We are dedicated to providing a positive experience for all our customers.

Best regards,
Customer Support Team, Zecoya

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