I am a regular commuter on the St Albans to Hatfield route, and I want to give my highest praise to our driver, Tony. Taking the Zeelo bus driven by Tony is always a reliable and happy experience... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Zeelo's customer service team are all phenomenal but I want to highlight Terry from the team because of his professional conduct. I had a sensitive request, which he handled with care and immediately.... Ver mais
A empresa respondeu
My child starts using Zeelo this year due to going to year 7. Coach has been late consistently everyday for the last 2 weeks. System is very rigid in requesting new stops or moving stop. My ch... Ver mais
Very prompt and efficient service from Ann who sorted some issues concerning the young lady who we care for and her transport to and from College. All done by exchanging a couple of bits of communic... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Zeelo is a bus-sharing company, providing transportation services for commuting, school runs and events; bookable via a mobile app
Informações de contato
110 Clifton Street, EC2A 4HT, London, Reino Unido
- 0330 808 3306
- contact@zeelo.co
- zeelo.co
3,5
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Marvellous Vicky!
I had some technical glitches this evening probably my end rather than Zeelo's and I reached out to Vicky who was absolutely outstanding in her professionalism and genuinely warm and friendly persona. Thank you Vicky for making it a positive experience and for doing what you said you would. You are an asset to Zeelo.
23 de abril de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Vicky.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Great experience with customer service…
Great experience with customer service of zeelo app, “Anns” easily reachable customer care executive. Good Team👍🏽
15 de abril de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Helpful and accommodating
When needing to make account changes, Ann was extremely responsive. My request was dealt with within an hour of contacting the Zeelo team.
9 de abril de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Ann.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Had an issue with my transaction
Had an issue with my transaction. Terry in customer services has been an absolute gem and made the whole experience stress-free. Cheers !
27 de março de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided by Terry.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Brilliant customer support and speedy…
Brilliant customer support and speedy response from Ann
25 de março de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Heather
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
The chat person Terry
The chat person Terry, sorted out the issues with the badly designed app and confusing website.
Hopefully deleting the app and installing it again will help.
25 de março de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Bus is always late
Bus is always late, they lie to you with excuses, never call you back when promised a call. I would use a different company if yo want to arrive and be collected on time. Poor customer service.
17 de março de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Shelley
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you’ve described regarding the delays, communication issues, and overall customer service.
I understand that our management team has already reached out to you directly, and I trust that all of your concerns have been addressed to your satisfaction. Please know that we take your feedback seriously, and we are continually working to improve our services.
If you have any further questions or if there is anything else we can assist you with, please don’t hesitate to reach out to our Customer Care team. We are here to help and ensure a positive experience for all our customers.
Thank you
Ann
Team Zeelo
Zeelo is unreliable and unprofessional
My daughter relies on this service to get her to college in a rural town without public transport.
It’s been unreliable from the beginning, it’s constantly late (today 40 mins) the driver Aaron missed a stop and had to go back. There have been accidents. It’s so stressful you never know if your child will make it to college on time or not.
26 de fevereiro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for taking the time to share your feedback. I am truly concerned to hear about the difficulties your daughter has experienced with our service, and I sincerely apologise for the stress this has caused. We understand how important it is for her to rely on our transport to get to college, especially given the lack of alternative public transport options in the area.
Please know that we take your concerns seriously and are committed to providing a safe and dependable service. To better investigate and address the issues you've mentioned, I would encourage you to respond to the message from our Customer Care team directly. They will be more than happy to look into this matter thoroughly and work with you to find a resolution.
Thank you
Ann
Team Zeelo
Quick responses to questions and…
Quick responses to questions and helpful supportive service from Ann.
My thanks.
Service also seems to be great - daughter has no complaints
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Team Zeelo
Helpful and responsive
This is the third school bus company I have experience of my son using. It has been by far the best one. They are responsive and helpful. The driver is great
8 de janeiro de 2025
Avaliação não solicitada
Resposta da Zeelo
Hello Georgina
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Not a professional service provider
The customer service never resolved any issues till date. Coach rides are fine and they really have quite a professional drivers but not all. Some drivers are not very professional. They don't follow ride timings and some really smoke before the start of the rides and the enclosed coach busses are full of smoke. Reporting to the customer service never helps resolve the problem.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for sharing your feedback. We sincerely apologise for the experience you’ve had with our customer service and the concerns you've raised regarding the drivers and the condition of the coaches. We understand how frustrating it can be when issues are not resolved in a timely manner, and we deeply regret that your concerns have not been addressed to your satisfaction.
Please be assured that we take these matters seriously and would ask that you kindly provide contact details so our team can contact you to help work through a resolution.
If there is anything in the meantime, please don't hesitate to contact our team. We are here to assist you and will do our best to address any further concerns you may have.
Thank you
Ann
Team Zeelo
Resposta da Zeelo
Hello / здравей
Thank you for taking the time to provide Zeelo with a 5-star rating.
Your satisfaction is incredibly important to us, should you need any further assistance or have any suggestions for improvement, please feel free to reach out.
Благодарим ви, че отделихте време да дадете на Zeelo 5-звезден рейтинг.
Вашето удовлетворение е изключително важно за нас, ако имате нужда от допълнителна помощ или имате някакви предложения за подобрение, не се колебайте да се свържете с нас.
Thanks
Ann
Team Zeelo
Terry Ludbrook is amazing
Terry Ludbrook is amazing - helped me with issues with the app and was amazing throughout
27 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Affordable and highly reliable
Affordable and highly reliable
30 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Changed Ticket On Me At My Expense
I was going to keep this private, but I have had it with 'customer service' treating me like a fool.
On 16th of November I booked the bus for the 17th November at 0:13, for a 1AM start. Due to finish on the 17th November at 11:30 AM, catching the 11:45 bus back. This was the last shift at this time, before they change for the Christmas peak season.
My next shift, started at 22:30 on the 17th of November. For the next shift on the 17th November, as there was no corresponding zeelo bus (it was a one of transition shift), I was going to catch the stagecoach from Carlisle to Longtown, then walk 45 minutes to work for this shift; repeating the process to get back at 9AM on the 18th November. Remember that: 2 shifts in one day.
I booked the correct bus: the 0:13 for 17th November, the return at 11:45 the same day, on the 16th November. It's a night shift, so I went to bed, waking at 23:00 to get ready for work.
Usually the zeelo app pings to inform one the bus is on it's way 30 minutes before departure. It didn't.
I checked the app - no ticket; checked email: "We have updated your ticket. Here's you updated ticket for 19:24 on the 17th November..." sent by Callum from zeelo.
First; that's illegal. A company is not allowed to change a booking without the customer's knowledge or consent (Citizen's Advice verified); second, how was I going to get to work? The public bus doesn't run that late.
I tried to change the ticket back - repeatedly - it wouldn't let me. I tried Chat; was told it was closed until 8AM Monday & they would be right back."But here's some FAQ that may help"; I tried email - a rather stressed, angry email, I admit. I was in shock - how, why had they done this.
Let me be clear Zeelo - you don't know my shifts, I do. Do NOT be so presumptuous to change my booking!
I tried calling - couldn't get through.
Keep in mind, throughout this, I am trying to get ready for work & get down the road.
The allocated stop is on the other side of town, near a taxi rank. I decided if the bus didn't come by 0:30 to get a taxi. Turns out zeelo had done this to 3 other staff members. They too, had been unable to change their tickets back, or to contact zeelo customer service.
The bus DID show up at 0:13 on the 17th of November. After explaining the situation to the driver (this was the last 0:13 run); he still was not allowed to let us board (Rider not Booked); so the 4 of us got a taxi & split the cost (£7.50 ea).
As stated, we were able to get the 11:45 bus back to Carlisle on the 17th of November.
Now, remember the second shift?
So, I went home, went to bed & was woken by the phone pinging at 18:54 telling my mini bus was on it's way.
I was due to start at 22:30, & was going to get the stagecoach, but I had paid for the ticket & they are nonrefundable; so I grabbed a book & shot out the door, thundering across Carlisle doing a 25 minute walk in 10.
Barely made the bus; & just sat in the staff room 2 hours until my shift started at 22:30, the 17th November - same day as my previous shift.
Zeelo tried to reopen the chat at 8AM 18th of November; too late, so I ignored it. I received an email from zeelo on the 20th, not understanding the problem. "Our records show you were on the 19:24 bus on 17th November".
I explained what I just have above; & yesterday the 27th November, I received a reply: Why didn't I contact them sooner (I did); our records show you were on the 19:24 bus, what's the problem? Are you saying you sat at work until 1AM the 18th November...
I replied that clearly they hadn't read my email at all.
I do not understand how they could have possibly misinterpreted it. It is very clear:
I had 2 shifts on the same day; it was a one off for the changing shift pattern. I booked the correct bus for the first shift (0:13). Zeelo changed it without my knowledge or consent (to 19:24) AND to add insult to injury, the correct bus still arrived!
I was NOT going to catch the 19:24 bus on the 17th of November; I was going to get the 20:45 stagecoach from the end of my street, go to Longtown & walk 45 minutes to work. Finishing at 9 AM the 18th November, this is how I got back to Carlisle.
But as the phone pinged & I had a ticket - a non refundable ticket - I decided I may as well use it.
Now, Zeelo, I do not believe this is hard to understand. Check your records: I was on the 11:45 bus back to Carlisle on the 17th November. I was on the 19:24 bus to work the 17th of November. I was NOT on a return bus the 18th of November, but I was on the 19:24 bus the 18th November.
Correct? All in sync with what I am telling you? Great!
The fact remains: you had NO RIGHT to change my ticket, or that of my collegues; we could not get through to customer service by phone, chat or email; so don't patronise me I should have contacted you sooner when I did; or just repeat "but you were on the 19:24 bus..."
I know that - please READ what I told you. & your customer service is limited to office hours & not 24/7.
17 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello
Thank you for sharing your feedback. I am truly sorry to hear about the difficulties you have encountered with your bookings and the issues you faced when attempting to contact our customer services team. I fully understand how frustrating this situation must have been for you, and I sincerely apologise for the inconvenience caused.
In order to conduct a thorough investigation, I would appreciate if you could kindly provide your contact information and any relevant booking details. Without reviewing your account, I am unable to confirm the exact cause of the changes made to your bookings and the impact they may have had on your travel plans.
Please rest assured that if we find any shortcomings in our service or procedures, we would be more than happy to review your case for possible reimbursement for alternative transport in which you may have had to arrange.
Once again, I sincerely apologise for the stress and frustration this has caused. I am committed to ensuring that we resolve this matter to your satisfaction
Thanks
Ann
Team Zeelo
The company is professional and accommodating.
The company is professional and accommodating. Again, I, do get value for the bus fare I paid accordingly. Thank you!
21 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
I love zeelo
26 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Zeelo is simply the best
Zeelo is simply the best. Wonderful and experienced drivers that are always around to deliver quality service.
26 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Zeelo great way to travel Friendly drivers/ guaranteed to get you…
Friendly drivers/ guaranteed to get you to and from work
25 de novembro de 2024
Avaliação não solicitada
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
Resposta da Zeelo
Hello,
Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback, and we are delighted to hear that you were satisfied with the service provided.
Your input is valuable and helps us continue to improve and maintain high standards. Should you have any further suggestions or questions, please feel free to reach out.
Thank you again for your kind comments.
Ann
Team Zeelo
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