ZENDUCE Avaliações 113

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is coming from someone who rarely completes survey/ feedbacks. Their customer service is impressive! Quick response, accurate information, and willing to make sure you have exactly what you need... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love this chandelier! It is a clean look whether it is on or off. It comes with a remote controller that also dims and brightens the lights. Install was easy once we understood how the height was ad... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was searching for a modern exterior entryway linear wall light to install on the top of my newly constructed JADU front entry door. I went through many exterior lights and most of them are vertical... Ver mais

Avaliado com 1 de um total de 5 estrelas

I ordered (10) 19.6" lava lights (in glass) which cost over $4,000. I installed the order at my customers venue not being able to tell the difference between pvc vs glass. The client recently acciden... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Iluminação

Escrito pela empresa

We are a home furnishing and lighting store company based in the United States. We take great pride in being responsive and providing amazing customer service. We offer competitive pricing and free shipping on all products due to exclusive tie ups with our logistics partners. All our shipments are trackable. Please feel free to reach out to us using the chat option on our website if you have any queries.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

113 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I love this chandelier

I love this chandelier! It is a clean look whether it is on or off. It comes with a remote controller that also dims and brightens the lights. Install was easy once we understood how the height was adjusted. The only thing I dislike is that the ceiling pan is not set up where you can get a solid flat grip on the receptacle, so there is a slight gap between the ceiling pan and the wallboard. In spite of that I would still order this again! Also, 3 leaves came ever so slightly scratched. I emailed and sent pictures and they sent 3 replacements out immediately. Really easy to do business with!

19 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is coming from someone who rarely…

This is coming from someone who rarely completes survey/ feedbacks. Their customer service is impressive! Quick response, accurate information, and willing to make sure you have exactly what you need or ordered. The lights look amazing! It's so hard to choose lights on line but they truly look great.

8 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Can't Wait to Purchase Our Next Piece!

My Husband and I purchased a beautiful chandelier for the rotunda next to the stairs. Not only is the piece absolutely gorgeous, the Customer Service is extraordinary!!!! Looking forward to patronizing Zenduce again real soon!!

18 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Five star service and product.

Their website was easy to use, shipping and customer service have been great. We ordered a couple light fixtures for a new house we’re building and they look great.

25 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good Selections of Lightings

I was searching for a modern exterior entryway linear wall light to install on the top of my newly constructed JADU front entry door. I went through many exterior lights and most of them are vertical designs. I was very excited when I found Zenduce online. I ordered one of their modern waterproof LED entryway wall sconce model Marzena. Marzena was truly a modern contemporary architectural design that I have been searching for and the price was very reasonable. Shipping was quick and it was packaged well. I highly recommend their products.

17 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Time Ordering from Zenduce

First, I have never heard of Zenduce lighting before. I am renovating an older home and was looking for kitchen pendant lights. I checked my usual lighting sources online but didn't see anything that I liked for this particular renovation. Google search to the rescue, which pulled Zenduce. I was very impressed with the product line and the uniqueness of the styles. I made a purchase and waited for delivery. I did have to call customer service for a question on the purchase and when I called I received a message indicating that the Support team hours were not my time zone and hung up intending to call later in the day. You can imagine my surprise when I got a call from the Support team a minute after they got in the office! A young lady was reaching out indicating that my number had been noted and they wanted to follow up. I asked my question and was given the answer in a very kind and courteous manner. I hung up the phone very pleased with a great customer service interaction!
The pendants arrived and I love them! They are great quality and very solid. I have had several positive comments on the pendants from friends and even the electrician!
The only comment I have in regards to pendants are when the electrician installed them, they appear to be European sized caps not US. I don't recall seeing that on the dimensions notes, as the electrician needed to change the boxes in the ceiling to a smaller size to accomodate.

19 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Beautiful product

I ordered outside lights for a commercial building. The order process was very easy. The product is beautiful. They did take a little longer than expected to receive.

21 de janeiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Experience

Ease of buying, hard to return

24 de dezembro de 2025
Avaliação não solicitada
logotipo da ZENDUCE

Resposta de ZENDUCE

Hi Hani,

Thanks for your feedback. We offer 30-day returns on all our products, and free exchanges on most products (Discretionary, and for US customers). Return instructions are provided within a day of making the request. If you faced any issues, please send us an email and we will ensure it is resolved to your satisfaction.

Best regards
Zenduce Customer Experience Team

Avaliado com 4 de um total de 5 estrelas

We love our lights

We love our lights! They are unique and a show stopped for sure! They took a few extra days to ship due to weather delays in my area but overall it was a great experience.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Found a Winner!

Easy to navigate site, love my light fixture even more than expected! It’s a great statement piece for a great price. Definitely recommend this company!

10 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Product quality was beyond my expectations

The product quality was beyond my expectations. It is a beautiful pendant, and I can't wait to place it in my new home. While it took a while to receive it, it was worth the wait. The Company kept me posted about the delivery, with good communication and customer service. I would purchase from them again.

10 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor customer service, missing parts, time delays, long assembly

In July 2025 I purchased 6 chandeliers. Only ONE arrived without damaged or missing parts. For four of the chandeliers, Zenduce sent replacement parts which took several weeks to arrive but fit properly in the chandelier. For one of the chandeliers which sold to me for over $1,000 the item arrived with over a dozen shattered marble pieces and missing screws. Zenduce refused to replace the chandelier. They sent me what they described as replacement pieces (which took several weeks to arrive) and the pieces did not fit the frame. I repeatedly asked for a replacement chandelier and after several months they advised that I would have to pay to first return the broken chandelier which weighed over 50 pounds and would have cost alot of money to ship. I found Zenduce to be unprofessional and disappointing to work with. Their pictures lure you into spending alot of money on lighting which comes with many pieces and take a long time to assemble. You'll end up paying an electrician more money to just assemble and hang the lighting and it's not worth it considering the stress and time involved in the entire process.

17 de setembro de 2025
Avaliação não solicitada
logotipo da ZENDUCE

Resposta de ZENDUCE

Hi Donna,

Thank you for sharing your experience in detail. We understand how frustrating this must have been, especially given the size of your order and the issues across multiple items.

To clarify, for the majority of the chandeliers, replacement parts were provided and successfully resolved the issues. However, we acknowledge that one of the chandeliers did not meet expectations, particularly with the damaged marble pieces and subsequent fitment concerns. That is not the standard we aim to deliver.

Large, fragile lighting can occasionally sustain transit damage despite protective packaging, and in such cases, our approach is to provide replacements at no cost rather than passing that risk to the customer. That said, we recognize that the process in your case took longer than it should have due to available of marble parts and added unnecessary inconvenience.

Regarding the return request, this is typically required in certain situations before a full replacement is issued. However, we understand your concern given the size and weight of the fixture, and we agree that this could have been handled more practically.

We would like to take this forward and review your case internally to reach a fair resolution. Please contact us directly with your order details, and we will prioritize this.

We appreciate your feedback as it helps us improve both our processes and customer experience.

Zenduce Customer Experience Team

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