Zest Energy Ltd Avaliações 200

I am leaving this review as I wish I had been given a heads up about working for zest. I had a short stint at Zest energy in December 2023. I started alongside a few others and we were asked on the first day (in a semi-joking way) to write a good review about the company to help improve Zests image. I left after being told I was going to be watched through my computer to make sure I was clicking onto calls fast enough.

I asked to be paid for the shifts I did and was told I wasn’t there (despite providing proof of being at the building during working hours through Google Maps timeline). I was then asked to send in my timesheet which I did and still wasn’t paid.

Don’t bother applying to them, very high staff turnover rate and it’s unsurprising.

EDIT: Zest flagged this comment as defamatory. Trust Pilot reviewed and decided it wasn’t.

Fast friendly and clean did the job and now I can start saving money.

Zest were excellent the guy who installed the panels had problems with the tiles on the roof but overcame all the issues and did a grand job. Very happy with the end result

Quick and reliable.
Meeting on the Monday, installed on the Wednesday. Even the hiccup we had with the order was sorted in double quick time.
Cameron and Mark nice fellas who know their stuff. Great follow up service too.

From sales to installation was nine days. Very professional workforce who erected the scaffolding the day before and removed it the day after.
The installation was completed in a day as the guys worked late to get the job finished. Office staff very helpful, now just waiting to get registered with the grid so my exported power can be paid quarterly. I have saved teens of 🌳 in a short time. Happy days. 😊

Guys were brilliant from start to finish

I had been investigating the idea of a solar system for some time, but I didn't know who would install it. I then filled out one of these online forms and was contacted by Zest Energy. We agreed on a date and time for a meeting. A rep duly arrived, and we discussed the pros and cons of a solar system. The rep explained how the system would be set up in our house; it would only take one day. On the installation day the electrician and 2 roofers arrived and we agreed where everything would go. Our inverter would be fitted under the staircase. The electrician set to work as did the roofers and sure enough the system was up and running by 3 O'clock that day.what mess they made they tided up. We are very pleased with our system and it is generating some decent power.

After incorrect installation of Solar panels meaning the cables rattled on the roof whenever it was windy we complained. It was affecting my father-in-laws sleep. It’s now 2 years later and numerous phone calls from us with no resolution. Every time we call we are told the same thing. I’ll call you back in 1 hour then another week goes by. I emailed the managing director and never received a reply. They took the money for installation but the aftercare has been the worse I have ever experienced. The only date for the work we have been given was cancelled due to bad weather. That was November and again we started our weekly calls. The poorest customer care I have ever received, I am amazed they are still in business. Zero stars was not an option but that is the level of aftercare.

The salesman was rather over-zealous, but has no need to be. Our old solar panels were replaced and new ones added, together with batteries. The system is working perfectly, ideal as we have 2 hybrid cars that we charge almost daily. The company delivered exactly as promised and to schedule.

I had an outstanding experience with Zest! From the moment the scaffolding was erected to the installation of my solar panels and battery, the entire process was seamless and professional. Zest delivered a truly first-class service.

The entire project—from ordering to installation and even the removal of the scaffolding—was impressively completed within a week. The solar panels and battery were installed in just one day! The installers went above and beyond to accommodate my specific requests for the battery placement and cable routing, ensuring everything was exactly how I wanted it.

I honestly can’t fault a single thing. Their attention to detail and commitment to customer satisfaction were exceptional. I’m thrilled with the result and wouldn’t hesitate to recommend Zest to anyone. Now, I’m just looking forward to enjoying plenty of sunny days ahead!

Good service from polite, knowledgeable people who knew their work and got on with the job.

The whole process was quick and simple to understand.
The installation was very good hardly notice them.

Zest kept us updated all the way through the process and were there if we needed any help or clarification. They could not have done anything more to make it easier.

Although the salesman was a bit pushy, stressing the need to move quickly as global developments likely to put up price of energy and solar panels he is right on this with recent US election, he explained things well and we went ahead. 5 days later it was installed and working properly, professional installation and friendly workmen. Queries about App answered promptly, full documentation sent. Heartfelt endorsement by an initially sceptical reviewer.

All started well, very informative visit and quote received on the Tuesday afternoon, said I would consider it after comparing with other quotes and get back to them the following week- quote valid for 30 days.
Friday morning a call from Customer Services wanting to push me to having another visit……
Hard sell…..
Quote given was £5k over other quotes received would have asked for a revised quote but the attitude of the caller on Friday morning cost them the opportunity to make a revised quote!

Only after posting this review did I get a response…..

We had a great experience with Zest from start to finish, the salesman, the surveyor and the installation team. We had solar panels, a solar battery and an electric car charger fitted.
Particular praise goes to the installation team who spent time ensuring that the fit was perfectly adapted to our situation. They went above and beyond.
We also needed help with our car charger and one of the team visited us the same day.
We would highly recommend the whole Zest team.
Thank you all!

Very informative and supportive throughout the project and since completion. Completion in one day efficiently and tidy.
The reason for a four star and not five there were a couple of points of information that could have been relayed at the start of the process. 1 The battery, sales man insisted the battery would go up the loft, fitter said no chance. Fortunately he had an adequate cupboard. 2 bird proofing, In spite of the sales man being fully aware of a large pigeon loft near the property he failed to inform us about the potential serious issues nesting under the panels could cause. We have had to get this done independently. (Note pigeon/bird proofing service could be considered by the company as an additional service).
Having said that I am happy with the support from the company and would recommend it's good to give small companies business, local jobs for local people.
Ron

Great speedy service did exactly what they said and the best price

Everything done quickly and efficiently. With really nice customer service to answer any questions you have, they were very helpful

At very short notice they helped us out with inset solar panels and batteries. We had them installed over 3 separate days as they came and installed after the roof was ready.
From the sales guys to fitters and the boss man very accommadating. Highly recommend them.