ZigZag rent a car Avaliações 98

Their customer care is great. When I had questions before making a reservation, they answered all my questions in detail. And the rental experience itself was very satisfying.

Very easy and fast pick up and drop off. I tried other rental companies after and would say that ZigZag is by far the best. Was really pleased that the second driver comes with no fees.

Very good prices for a rental company in Miami. I was sceptical at first but ZigZag did not disappoint. And their staff is very helpful.

Scam company, run out of a dodgy car outside the airport. Give us a prepaid toll rejection agreement to sign, most companies offer you and explain the extras. Here they quickly ask you to sign this form knowing the huge admin fee of 25 dollars every time u use a toll road. Most roads in Miami are tolled so for a 80 cent toll charge this company charges an admin fee of 25 dollars on top each time. I had 350 dollars fee for 3 days driving, no wonder the car hire is so low 3 dollars a day. They know and I accept it was my fault to misread the toll agreement that most people will just sign the forms where they are asked to sign and date. Asking you to sign and date this form without telling you the fines they know you will rack up is appalling and I think it's a disgrace they operate this way .all the good review are written by Russian people as this is a Russian company so they just get friends to write some good reviews. STAY AWAY FROM THIS COMPANY SCAM SCAM SCAM. I will be reporting this company to consumer awarenesses bodies and hopefully they are forced to shut down or change their underhabund tactics. A Hickey

This is honestly the first time I've ever written a review about a business online because I've never felt more disgusted with a company's policies and practices.

To start: I scheduled my reservation for noon and my flight ended up coming in closer to 1. By the time we collected our bags and figured out how to get all the way to their location (2 trains and a shuttle bus later), it was around 2pm. The not-so-friendly guy behind the counter didn't say anything about our arrival time to my face, but when I received my final bill via email a week later, I noticed I was charged $20 for a "late pick-up fee".
Apparently this company thinks it's appropriate to penalize you if you pick up your vehicle more than 60 minutes after your reservation.
I'm sorry, are you not an airport car rental company? Do you honestly never expect people to be delayed because of things beyond their control, i.e. a flight delay? And it's not like this policy was clearly laid out when I was making the reservation, nor did they not know we were arriving late. I did call them several times as we were trying to figure out how to get to their shoddy office. Either way, how can you justify charging people for having the car in their possession for LESS time than they put on their reservation? And then not even have the decency to tell me about this fee to my face when I was picking up or returning the car in person?

The 2nd thing: we were told to avoid tolls by staying out of the left lane on the highways. We did that the whole time, but apparently you still have to pay a toll while driving on some of the highways in Florida. We did not know this. In any case, I expected to have to reimburse the company for the tolls we incurred, and I figured they'd slap us with a fee as well, which is fair. However, I was not prepared for just how absurd it was going to be. Here's the breakdown:
5 tolls: $3.34
Admin fee for the 5 tolls (5 x $25) = $125
That's right. For less than $4 of tolls, they charged me me One Hundred and Twenty Five Dollars.
Obviously I called in and tried to negotiate this, but when you call the front desk, Mr. not-so-friendly plays dumb and tells you that he can't help you and you must contact their customer service team. Sure, transfer me to customer service, I said. Too bad. Their customer service team doesn't have a phone number and can only be contacted via email. After I looked back at my e-bill I figured out why this was the case. They outsource their customer service team to Russia. That also explains why they only answer your emails during the middle of the night. Nevertheless, I tried going back and forth with them via email, but they just kept pointing to the contract which I did sign and did lay out these fees (in small print of course). Nicely done.

The 3rd thing: when you take out the car they charge your card $600 for a "deposit" and then tell you you'll get that back 5-7 business days after you return the car. Guess what? After 7 business days passed I still didn't have my deposit back. Can't say I was surprised at this point. Knowing I'd get nowhere by dealing directly with them, I got my credit card company involved. When I explained the situation to the rep, he was dumbfounded that they went ahead and actually put the charge on the card. Apparently if it's a deposit it's supposed to sit in your temporary authorizations until it gets finalized. Luckily they were able to sort the situation out without any further action needed on my end.

To summarize:
They may have had a lower price upfront than some of the big name car rental companies, but in the end I ended up paying more due to their ridiculous hidden fees. Lesson learned.
Do yourself a favor and pay the bit of a premium to deal with a fair and reputable company that actually knows what customer service means (and has reps that you can actually speak to). And by reading the other review of this company across the internet, it seems like my experience wasn't an anomaly.

AVOID THIS COMPANY AT ALL COSTS.

P.S. Think it's a coincidence half of the good reviews on this site for this company are from Russian people? Seems like they're really just paying their customer service team to write fake reviews instead of actually trying to help their customers.

Great experience renting with ZigZag. Car in excellent condition and great price.

Great service, great cars, great prices, everything was easy!

I had a good experience. They picked me up in MIA. Really easy to reserve and easy to pick up. Drop off was easy also. Car was clean. Nice service!

Great service and prices. Would definitely use them again.

Complete scam artists - avoid at all costs. 'Unforeseen costs' were 6x the cost of the original rental.

They told us we 'arrived out of hours' because they were slow to arrive with their shuttle from the airport and because they were slow to rent the car to us.

They also charged us $200+ for using one toll road. This was after us asking if we needed to pre-pay tolls which we were told 'You can just pay cash' - however, they never told us that there were 'cashless tolls' in the area where that wasn't an option. When we asked about it on return of the vehicle, they simply told us 'the tolls will come off the deposit' - no mention of the ridiculous 'admin' fee we would be charged.

When I inquired by email after receiving the bill, I got blunt responses saying that I was in the wrong.

In 30 years, I don't think I've had a worse experience with a rental car company.

HIGHLY NOT RECOMMENDED!!! First of all the car had at least 30 damaging issues on it which I hd all to sign and confirmed with the guy of this strange warehouse place in NW 3945, 32nd. Ave. MIAMI. After 2 days I had a flat tire problem caused by a production problem of the tire. It gots bubbels and went flat. I did not hit any specific nail or anything. Thanks god I was driving slowy in the city when it occured. The subcontractor Enjoycarhire / Surprice Car Rentals called the towing comany and I had to pay 90 US$ They bring the car to a tire fixing company where I had to wait 3 hours to get a new tire, because they did not have the specific tire. I had to pay another 86 US$. When I returned the car I showed the old tire which had no external whole or nail inside. They promised me to refund the money. Now I am waiting since 4 weeks and more than 4 reminders by E-mail. They not even send me any answer.

I will keep renting from ZigZag! These guys try hard. With excellent customer service, friendly staff and clean well appointed vehicles. Very good experience.

Really great experience. I was nervous about even renting a car after reading so many bad reviews about other companies and almost went with one of the most expensive to try to get a better service; so I'm glad I trusted ZigZag.

Best car rental experience!! Very fast, friendly, and efficient. They were helpful. It was a very quick process.

Very good service, competent and polite service. Everything is very fast and reliable. The car is in perfect condition.

Quick and easy. Reasonably priced. Car ran great and I had no issues at all. Thanks to the employee Alex

Alex was great, the whole process of pick up took 20 mins, and return was very fast too.

Great experience. I reserved a car online and someone responded well within 24 hours. In the office, the "walk-around" inspection, paperwork, and explanations were efficiently done. Overall, I would recommend this company.

Convenient place to rent a car in a hurry, as the office location is close to the airport. Helpful staff and quick process of signing docs.