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Zonar Avaliações 

272
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eith... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... Ver mais

Avaliado com 5 de um total de 5 estrelas

Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços Telemáticos
  2. também em
  3. Fornecedor de GPS
  4. Serviço B2B

Escrito pela empresa

Zonar provides fleet management, telematics, fleet health, and safety and compliance solutions for commercial and public fleets to operate more safely and efficiently. The company provides personalized, human support at every stage from service and solution engineering, to installation support and unlimited training, to phone-based customer service 24/7/365 at any stage. More than 15,000 fleets currently use Zonar solutions, which include fleet management software, video and tethered telematics, electronic verified inspection reporting, predictive maintenance, real-time GPS vehicle tracking, AI-powered dashcams, driver coaching software, electronic logging devices, fuel management, discreet asset tracking and field service management. For student transportation fleets, Zonar also provides school bus routing and fleet management, student rider safety solutions and digital ridership tracking. Founded in 2001 and based in the U.S., Zonar serves public and private fleets in student transportation, state and local government, utilities, construction, transit, vocational, field service and commercial freight markets across North and Latin America. The company is headquartered in Seattle, Washington, with key offices in Latin America.


Informações de contato

Promotion box for Zonar

Smart fleet management tech for safety

Zonar is a trusted leader to help protect our nation's children.

3,9

Muito Bom

O TrustScore é 4 de um total de 5

272 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 60% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(272)

14 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Presentation was a little too fast and…

Presentation was a little too fast and it need to be put in a more better order. If creating tags need to be completed first then that’s where it needs to start. Other than that the presenter did a great job.

2 de maio de 2023
logotipo da Zonar

Resposta da Zonar

Thanks for taking the time to provide your feedback. We'll certainly take this into account going forward. A member of our our training team will reach out to offer some one-on-one training as well.

Avaliado com 4 de um total de 5 estrelas

Did great

Did great, was very clear spoken. Wish it went over maintenance tab more but great for a entry lesson.

28 de abril de 2023
logotipo da Zonar

Resposta da Zonar

Thanks for the great review Kolby. We'll have one of our trainers reach out to cover the Maintenance tab in more detail. Thanks for being a GPS Trackit customer!

Regards,
GPS Trackit Customer Experience Team

Avaliado com 3 de um total de 5 estrelas

Needs more first-time user information

Maybe I misunderstood the goal of today's session, but I needed more information relating to setting up our system for first-time use. We were 38 min. into my video recording of the session when we were instructed to click on ACCOUNT first in order to set up TAGS, DRIVERS, and USERS.

25 de abril de 2023
logotipo da Zonar

Resposta da Zonar

Hi Rhonda, Thank you so much for the valuable feedback regarding the training session. We will have one of the trainers reach out to set up a one-on-one session and cater it to your specific needs. We'll share the feedback with the team as well.

Thanks,
GPS Trackit Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Online Training

Online training was very beneficial and informative.
Savannah was very thorough so few questions were needed.

17 de abril de 2023
Avaliado com 5 de um total de 5 estrelas

Live experience

What was beneficial to me was the fact that I could watch what was being done instead of just listening.

13 de abril de 2023
logotipo da Zonar

Resposta da Zonar

Thanks for the five stars Margie!

Avaliado com 3 de um total de 5 estrelas

It is difficult to navigate

It is difficult to navigate. We have trouble with the ELD units that plug into the trucks. I have to call to get the quarterly mileages.

6 de abril de 2023
logotipo da Zonar

Resposta da Zonar

Hi Dwight, thank you for the review. We want to make sure you feel comfortable using our platform. One of our trainers will be in touch to provide one on one training.

GPS Trackit Support Team

Avaliado com 5 de um total de 5 estrelas

Training - GPS Trackit

Savannah was knowledgeable of the GPSTrackit Program. She was on time, patient, and kind. Savannah provided pertinent answers and explained the system thoroughly. I am more comfortable using GPS Trackit. Thank you very much, Savannah.

10 de abril de 2023
logotipo da Zonar

Resposta da Zonar

Thank you so much for the excellent review Cynthia! We'll definitely share the Kudos with Savannah. Please let us know if you need anything. Our support team is available 24x7.

Kind Regards,
GPS Trackit Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Luke Tillisch has been great!

Luke Tillisch has been absolutely phenomenal. I was ready to be done working with you folks... he listened and addressed the issues. He is prompt and does what he says. Great team member you got there!

6 de março de 2023
Avaliação não solicitada
logotipo da Zonar

Resposta da Zonar

Sean, We're thrilled to know Luke was able to restore your faith in our company. Thank you for the 5 star review!

Regards,
GPS Trackit Support

Avaliado com 5 de um total de 5 estrelas

So far was easy..I stayed for the main…

So far was easy..I stayed for the main focused that I needed to know..then I got off but when I needed an answer she responded fast.. she was on point as always..ty for the teaching a beginner like me. 5 🌟 stars

27 de março de 2023
logotipo da Zonar

Resposta da Zonar

Thank you for the 5* review Monique! We know you'll find value in the platform. Please, reach out if you have any more questions.

Thanks again,
GPST Customer Experience Team

Avaliado com 3 de um total de 5 estrelas

Very hard platform to navigate

Very hard platform to navigate not as simple as other GPS tracking company,
great customer service, great support but you need to do something on your own very difficult.

22 de março de 2023
logotipo da Zonar

Resposta da Zonar

Hi Zack, Sorry to hear you're finding the platform difficult to manage. We definitely want to know more about how we can improve our product to help you and your company be more successful. We will have our trainers reach back out to provide additional one on one training. We appreciate the positive review of our customer service.

Thanks,
GPS Trackit Customer Support

Avaliado com 3 de um total de 5 estrelas

The program is a good program but the…

The program is a good program but the training has been pretty hit-and-miss not covering the topics that I need.

14 de março de 2023
logotipo da Zonar

Resposta da Zonar

Hi Jon, Thanks for the feedback regarding the group training. We will have one of our trainers reach out to schedule a private one-on-one session to address any topics you'd like to cover. Thanks again for your review.

GPS Trackit Support

Avaliado com 5 de um total de 5 estrelas

Eric did a great job going through…

Eric did a great job going through basic information's about GPS Trackit!
I was amazed at what this could do! Unfortunately this is too much information for my position, I do sales and it will be easier for me to reach to the driver ( by a phone call )to see what is ETA will be. I'm sure my company will benefit more out of this. My needs are different, I get calls from my customers to see where their delivery is at, we are a local bakery ( with seven 24 feet box truck )doing fresh daily delivery.
Thank you!

21 de março de 2023
logotipo da Zonar

Resposta da Zonar

Thank you for the great review Bernard. We appreciate the 5*s. We're here for you and your company. Let us know if there's anyone else you'd like us to reach out to for additional training on GPS Trackit!

GPS Trackit Customer Experience Team

Avaliado com 5 de um total de 5 estrelas

Five star company with great products and support.

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work with. It's rare in an era of short staffing to receive great Support and Service. Thank you.

16 de março de 2023
Avaliação não solicitada
logotipo da Zonar

Resposta da Zonar

Hi Tim - Thank you 5x. We appreciate the kind words about Trevor and the rest of the team here at GPS Trackit. We're here for you if you need us.
Thanks for the 5-star review!

GPS Trackit Support Team

Avaliado com 5 de um total de 5 estrelas

needed help and got it

I'm new here and everyone has been so very helpful. I can call in and ask for help and get it without fail. nice, easy to talk to people that really want to help. They walk me through the steps to get the help I need and explain to me in a way that doesn't make me feel crazy for calling in and asking in the first place. So glad I made the switch.

14 de março de 2023
logotipo da Zonar

Resposta da Zonar

Hey Rick! Thank you so much for the great review. We appreciate the kind words about our Customer Support team. We're glad you made the switch too!

GPS Trackit Customer Support Team

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