zoom-boutique.com Avaliações 

Resposta da zoom-boutique.com

30 de jun. de 2026

We are genuinely sorry that our store was not the right fit for your expectations. However, we would like to clarify our business model for future customers.

Unlike large online retailers that build the cost of free returns and “try-before-you-buy” shopping into their prices, our business operates differently. Our goal is to offer authentic designer fashion at the most competitive prices possible. To achieve this, we do not include the substantial costs associated with unrestricted returns, multiple-size ordering, and free fitting services. This approach also helps reduce unnecessary shipping and waste, making it a more sustainable model.

For this reason, our Return & Exchange Policy is intentionally different from that of major retailers. It is clearly published on our website before checkout, and every customer agrees to these terms before placing an order.

When you first contacted us, you requested a return because the UK 6 did not fit. We immediately explained that, in accordance with our policy, we would gladly exchange the dress if your required size was available. You then requested a UK 10. Unfortunately, that size had already sold out. We did not refuse an exchange—we simply no longer had the requested size in stock.

You later asked to exchange for a completely different item. As also stated in our policy before purchase, exchanges are only available within the same brand and are subject to availability.

Describing this as a “loophole” is therefore inaccurate. Our policy was never hidden or introduced after your purchase. It was available for review before checkout, accepted during the ordering process, and consistently applied afterwards.

Our store is designed for customers who are already familiar with their sizing or who are comfortable shopping under a pricing model that prioritizes exceptional value over the extensive return services offered by large retailers. That model is not suitable for everyone, and we fully respect that. However, leaving a negative review because we honored the policy that was clearly disclosed before the purchase does not accurately reflect the service we provided.

As we state on our website: “While we cannot accommodate every return or exchange, we value you and will always be reasonable. We ask that you do the same.”

Resposta da zoom-boutique.com

11 de abr. de 2025

Thank you for your review and feedback. We truly value every customer's experience and take all concerns seriously. After carefully reviewing the details of your order, we would like to clarify a few important points:

1, Delivery Timeline:
You placed your order on December 21, 2024, choosing our complimentary economy shipping to Canada. As stated on our website and confirmed at checkout, this method requires 3–5 business days for order processing and 15–20 business days for international delivery. These timelines exclude weekends and public holidays (including Christmas and New Year). Based on this, the estimated delivery window was between January 24 and January 31, 2025. However, according to tracking records, the package was delivered on January 8 — nearly three weeks earlier than expected.

2, Defect Report Period:
Our return and defect policy, which is available on our website, requires customers to report any defects within 48 hours of delivery and to return the item within 7 days. The item was delivered to you on January 8, and your first report of the issue was received on January 15 — 8 days later. Unfortunately, this falls outside our reporting timeframe.

3, Refund and Communication:
Upon receiving your message on January 15, we responded promptly the following day, on January 16, asking whether the original tags were still attached so we could proceed with a resolution. We did not receive a reply from you after that. Instead, a dispute was filed with your bank. We submitted all relevant communication records and shipping documentation to support our case, and the dispute was resolved in our favor. If your intent was to resolve the matter in good faith, we believe continued communication with us would have been more constructive than initiating a chargeback.

4, Terms and Conditions:
We also noted that you read and accepted our shopping terms prior to your purchase — including subscribing to our newsletter to obtain a discount code, and applying the free economy shipping option. This indicates a clear understanding and agreement with the conditions presented.

That said, we remain committed to customer satisfaction. If the item is still unworn and the original tags are intact, we would be happy to offer a free replacement. Please respond to our previous message so we can proceed accordingly.

We hope to resolve this amicably and thank you again for your attention.

Resposta da zoom-boutique.com

20 de ago. de 2022

Thank you for the feedback, really sorry to hear you are not happy. Here we try to help, after checking the conversation with you, it turns out you placed the item which is on sale since July 2021. The original price is 695$, but you only paid 385$ plus standard shipping fee 10$. You can also find the original price on the brand company website. It's impossible to "change" it to sales after you place order, as we are not able to foreseeing who would request return. We did reply you asap for each of your request within half business day, and we also explained we don't accept returns for sales or discounted item, (you should have read and agreed with our store terms on our return policy before placing orders), but we do accept size exchange, if it doesn't fit you, we are happy to help you exchange to a fitted size, however you didn't answer us. If you like to exchange, we are still happy to help, please contact us by email or online chat and we can arrange it. Any other questions please feel free to let us know. Thanks a lot.

Resposta da zoom-boutique.com

Atualizado em 6 de nov. de 2021

Thank you for leaving us the feedback.

(All your detail address are covered here)

Your order was delivered by USPS tracking code 9261290277961084113352 to your shipping address on October 14, 2021 in LAKE ZURICH, IL 60047.

https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9261290277961084113352

You told us your mail box is too small so you let postman always leave it outside of your front door. We have contacted USPS and they confirmed us again that it's been delivered as the above information.

We understand you are upset about the loss, but it is unfair to say we are scam to every review platform. In fact other buyers can see the proof and judge by themselves.

USPS sides with us, if you open bank dispute, in most of the cases bank sides with us as well, will definitely update honestly here with the proof too.

You can't accusing us for someone stealing the post because you let them leave it outside on your front door. As USPS suggested, please contact policeman and check CCTV, they will be able to help, it's beyond our control to investigate who is the one to steal your post. If there's no one come to deliver on that day 14th Oct by CCTV record, you need give this record to police and sue USPS. We can send you again the original shipping label and USPS delivered confirmation to them as well. If there's anything else we can do, please let us know.

Update: we (covered your detail address) received the confirmation email from USPS today regarding your post, here I copy and paste as below. You also can contact her with the phone number at the bottom of the message to confirm by yourself.

This is in response to your inquiry regarding the delivery of a package. I apologize for any inconvenience this may have caused you.

The Postal Service is aware of the frustration and disappointment caused when we do not live up to our commitment of safe and reliable mail service.

Based on my investigation your Parcel Select mailing 9261 2902 7796 1084 1133 52 originating from Lake Zurich, IL and destined for delivery in Lake Zurich, IL arrived in 60047 on Thursday, October 14, 2021 and was delivered as addressed to Long Grove, IL 60047 on Thursday, October 14, 2021.

Thank you for the opportunity to address this matter with you. If you have any questions, please contact me.

Sincerely,
Yevonia Banks-Boykins
Postmaster

847 438-5225